In recent years, the primary responsibilities of an inside sales manager has been transformed from coordinating appointments for outside sales representatives into providing assistance in generating customer leads, overseeing existing accounts, and synchronizing the efforts of multiple sales departments. An inside sales manager works in tandem with a number of inside sales representatives and is often responsible for reporting to a member of an upper management team, such as a regional sales manager or the vice president of sales. This position requires attention to detail, an outgoing nature, and the ability to pull all aspects of the sales process into one, seamless transaction. Inside sales managers often are employed in a traditional office environment during regular office hours, although hours may change depending on the employers' hours of operation and needs.
Although the duties of inside sales are as varied as the industries that require them, an inside sales manager must have stellar communication skills, as well as experience with cold calling and telemarketing; they also need a background of customer service. Many colleges and universities offer associate's and bachelor's degree programs in sales, but an adequate amount of experience in any business environment typically is just as valuable for an aspiring inside sales manager.
Inside Sales Manager Tasks
Manage the inside sales and order processing team.
Ensure internal policies and procedures are adhered to by the team.
Provide assistance to close large sales opportunities; handle and resolve escalated customer issues.
Train sales staff, implement sales incentive programs and goals to increase employee performance.
Monitor sales statistics to determine sales quota, inventory requirements and monitor customer preferences.