The inside sales specialist is typically responsible for contacting potential new customers, handling the needs of existing customers, and advancing and closing the sales process. The main objective of the inside sales specialist is to provide inside sales support for the specific geographic region to which they are assigned; this includes contacting customers, creating price quotes, and accepting and processing new orders. Most of the time, inside sales specialists work closely with outside sales representatives, supply chain representatives, and external manufacturers for product pricing and availability. Inside sales specialists work directly with external customers on a daily basis and provide direct support to the sales department. They help ensure proper communication occurs within the sales team and often makes recommendations to help improve the entire sales process.
The day-to-day responsibilities of a inside sales specialist vary, but typical tasks include seeking out and contacting potential customers, requesting and scheduling sample product orders, coordinating customer meetings with outside sales consultants, cold calling, generating sales leads, and receiving and reviewing new purchase orders. Inside sales specialists must also perform continuous market research to locate and develop new customer contacts and sales opportunities. This position generally requires work during regular business hours, although schedules may vary depending on the time of year, job location, and position. Inside sales specialists typically report to a sales manager.
Inside sales specialist jobs typically require a bachelor's degree and a minimum of three years' experience working in a sales environment. Excellent written and oral communication skills are required, as are organizational and multitasking skills. Inside sales specialists are required to have extensive knowledge in their product field. They must be able to sit and type at a computer and use the phone for long periods of time. They also must be able to use a computer and have experience with standard customer-service and sales-database programs.
Inside Sales Specialist Tasks
- Research and target new accounts and leads within organizations.
- Be an expert in the products and communicating their value and utility.
- Document lead information and contacts in organizational databases.
- Develop business leads, establishing relationships and closing deals.
- Understand, update, and maintain contracts, forecasting future income.