Installation managers usually oversee the work of installation teams for projects such as electrical work, furniture installation, and plumbing. They often visit several different work-sites to audit work for quality, so a valid driver’s license is required for this position, and it's always important to ensure that homeowners are satisfied with the work and resolve problems whenever necessary.
Installation managers should teach workers good safety practices and ensure that they are followed to minimize injury and liability. In addition to quality of work, they also focus heavily on the timing of work to ensure that deadlines are met. Strong customer service skills are important in this position, as these managers often meet with clients face-to-face, and they may also have hiring duties to meet work-capacity at all times. Because this is a management position, installation managers should have hands-on experience in installation, such as in the construction or home improvement industry, and they may also oversee training and coaching duties to educate employees.
Prior leadership experience is often required for this position, and these managers also work with sales and customer service teams to ensure that resources are fulfilled. Because there are often several projects to be overseen at once, self-motivation and multitasking skills are highly beneficial in this position, and there may also be revenue goals be met. Basic financial knowledge is also necessary to perform duties such as payroll, managing payments, and keeping records.
Installation Manager Tasks
Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
Ensure that pertinent documentation and paperwork are accurate and complete.
Set and implement goals, policies, procedures, and ongoing metrics.
Estimate time and cost to complete installations, maintenance, and repairs.