Insurance Claims Assistant Salary
Job Description for Insurance Claims Assistant
Handling claims for insurance is a tough and important job. Insurance claims assistants must take on many roles in order to be successful, and there is a vast amount of clerical work required to help companies stay organized.Read More...
Insurance claims assistants must be excellent at dealing with people of different cultures and backgrounds; due to the nature of the insurance business, many customers will call or visit the business under negative circumstances. It is essential that insurance claims agents be able to communicate well with people who are angry or frantic.
The amount of clerical work for insurance claims assistants to complete can certainly be intimidating. Some duties include invoicing and processing insurance claims, maintaining the customer database, drafting insurance proposals, organizing in-going and out-going mail, processing and organizing data files, and much more. It is highly recommended that insurance claims assistants type at least 30 to 40 words per minute in order to process all of the information they receive each day.
Being able to communicate effectively with customers is vital for insurance claims assistants. They must be able to handle phone calls during high-volume hours and make sure everyone's questions and concerns are answered. Many customers will call due to negative circumstances, such as health issues, accidents, or the death of a loved one, so these assistants must be able to gather information while keeping the customer calm. A professional and understanding attitude is a must in these situations.
Those in this position must also be able to handle calls from customers who want to know more about various policies offered by the company. In these cases, they must be knowledgeable of everything the company offers in order to assist the customer.
To be qualified for this position, applicants should have a high school diploma and at least one year of experience in a clerical setting. Knowledge of Microsoft Office applications like Word and Excel is necessary for keeping records, and these assistants must also be able to use common office tools like printers, fax machines, and photocopiers.
Insurance Claims Assistant Tasks
- Opens and routes all correspondence to proper staff members.
- Maintains files, documents, and records for claims; updates system database.
- Reviews claims for accuracy and completeness, and processes accordingly.
- Responds to inquiries and requests for information from staff and customers.
Common Career Paths for Insurance Claims Assistant
Insurance Claims Assistants do not often transition into Insurance Claims Adjuster roles. The role averages $47K per year. Typical career progression for an Insurance Claims Assistant involves becoming a Claims Examiner or Investigator or an Insurance Claims Representative, roles that pay $9K more and $7K more on average.
Insurance Claims Assistant Job Listings
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Popular Employer Salaries for Insurance Claims Assistant
For Insurance Claims Assistants, comfortable salaries can be found at Liberty Mutual Insurance Group; in fact, median earnings sit around $32K, the highest in the area.
Pay by Experience Level for Insurance Claims Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
People who have worked for fewer than five years bring home $34K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $37K. People with 10 to 20 years of experience make an average of about $41K in this role. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $40K by contrast.