Insurance clerks process applications for reinstatement of, changes to, and cancellation of insurance policies for individuals or companies. They work closely with insurance agents to provide paperwork and other necessary items to process a client's insurance policy, and must have thorough knowledge of federal, state, and local insurance policy regulations.
Insurance clerks must have excellent communication skills and good attention to detail in order to accurately complete clients' insurance policies, and familiarity with mathematics and computer programs is essential. Accurate typing skills, good customer service, and professional phone demeanor are also important. They must be able to work well with other team members, as well as follow instructions from supervisors and/or insurance agents.
The duties of an insurance clerk include compiling data on insurance claims, reviewing insurance applications to ensure all the appropriate questions have been answered, collecting initial premiums, issuing receipts, changing insurance policy records to adhere to the party's specifications, and cancelling insurance policies as requested by agents. Writing professional e-mails and correspondence is frequently required, as well.
Most insurance clerks have a college degree, and many employers prefer that their clerks have at least an undergraduate degree in accounting, business, or a related field, though this is not always a strict requirement. Prior experience in insurance is highly beneficial.
Insurance clerks usually work in an office of an insurance company during normal business hours, and their co-workers include other team members, insurance agents, and supervisors. Insurance clerks may also interact with clients on the phone or in-person.
Insurance Clerk Tasks
Maintain, update, and file records for health, life, car, rental, or home insurance policies.
Prepare and file statistical data reports for regulatory agencies.
Oversee insurance payments, renew policies, and collect overdue payments from individuals or insurance companies.