Intake Specialist Salary
Job Description for Intake Specialist
Positions as an intake specialist are available in many companies, typically those in the health care field. These professionals take referrals from providers, contact those referred patients, and manage these patients' details. This process includes prescreening patients, processing documents, and communicating with a team of employees to determine the best available options for each potential patient. Most of the intake specialist's work is done in a team with colleagues performing the same tasks, and they usually participate in regular meetings with other employees and managers to receive and present updates about progress and goals.Read More...
Most work is done in an indoor environment with minimal risks, but some travel may be required depending on the employer. Hours and shifts vary depending on the employer, with some specialists working during normal business hours and others working longer shifts and/or outside regular business hours.
Educational requirements sometimes vary, but most intake specialist positions require a bachelor’s degree in behavioral science, social work, vocational rehabilitation, sociology, public administration, or a related field. However, some positions only require a high school degree or equivalent. Most employers require at least one year of experience in the intake field. Other important skills for intake specialists include communication, organizational, and customer service skills, as well as proficiency with basic computer programs. Some positions also require a driver’s license to travel to clients.
Intake Specialist Tasks
- Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries.
- Follow up with clients, providing key information and documenting interactions.
- Verify eligibility, demographic, and cost information to determine needs and necessary activities.
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Popular Skills for Intake Specialist
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Bilingual, Medical Terminology, Medical Coding, and Counseling are correlated to pay that is above average, with boosts between 7 percent and 9 percent. Skills that are correlated to lower pay, on the other hand, include Phone Support, Insurance, and Typing. It is often found that people who know Customer Service are also skilled in Microsoft Office.
Pay by Experience Level for Intake Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Intake Specialists do not generally earn higher incomes from more experience in the field. In this position, someone who has worked for fewer than five years can expect a median salary of $31K. The median for people with five to 10 years of experience is only a little bit higher at $33K. For Intake Specialists, 10 to 20 years of experience on the job amounts to an average salary of $36K. After two decades in the workforce, the average Intake Specialist generally earns more than ever; median pay for this group is estimated at $40K.
Pay Difference by Location
Home to some of the best pay for Intake Specialists, Washington offers exceptional salaries, 26 percent above the national average. Intake Specialists will also find cushy salaries in Dallas (+24 percent), Cleveland (+18 percent), New York (+11 percent), and Portland (+9 percent). The lowest-paying market is Orlando, which sits 23 percent below the national average, proving that location is a significant contributor to overall pay. A couple other locations with smaller-than-average paychecks include Atlanta (12 percent lower) and Philadelphia (8 percent lower).
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