Intake Specialist Salary
Job Description for Intake Specialist
Positions as an intake specialist are available in many companies, typically those in the health care field. These professionals take referrals from providers, contact those referred patients, and manage these patients' details. This process includes prescreening patients, processing documents, and communicating with a team of employees to determine the best available options for each potential patient. Most of the intake specialist's work is done in a team with colleagues performing the same tasks, and they usually participate in regular meetings with other employees and managers to receive and present updates about progress and goals.Read More...
Most work is done in an indoor environment with minimal risks, but some travel may be required depending on the employer. Hours and shifts vary depending on the employer, with some specialists working during normal business hours and others working longer shifts and/or outside regular business hours.
Educational requirements sometimes vary, but most intake specialist positions require a bachelor’s degree in behavioral science, social work, vocational rehabilitation, sociology, public administration, or a related field. However, some positions only require a high school degree or equivalent. Most employers require at least one year of experience in the intake field. Other important skills for intake specialists include communication, organizational, and customer service skills, as well as proficiency with basic computer programs. Some positions also require a driver’s license to travel to clients.
Intake Specialist Tasks
- Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries.
- Follow up with clients, providing key information and documenting interactions.
- Verify eligibility, demographic, and cost information to determine needs and necessary activities.
Common Career Paths for Intake Specialist
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Popular Skills for Intake Specialist
Intake Specialists report using a deep pool of skills on the job. Most notably, skills in Bilingual, Medical Coding, Counseling, and Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Case Management, Insurance, and Typing. The majority of those who know Customer Service also know Microsoft Office.
Pay by Experience Level for Intake Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have fewer than five years of experience earn around $31K on average. People who have worked for five to 10 years can expect a higher median salary of $32K. Intake Specialists bring in $37K after working for 10 to 20 years. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $35K by contrast.
Pay Difference by Location
Home to some of the best pay for Intake Specialists, Washington offers exceptional salaries, 29 percent above the national average. Intake Specialists will also find cushy salaries in Cleveland (+18 percent), Dallas (+17 percent), New York (+12 percent), and Houston (+8 percent). Location significantly influences compensation, with Orlando Intake Specialists earning much less — 23 percent less — than the national average. Below-median salaries also turn up in Atlanta and Tampa (12 percent lower and 9 percent lower, respectively).
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