Internal Support Manager, IT Salary

IT Internal Support Managers in the United States can expect to earn an average of $76K per year. Location and career duration each impact pay for this group, with the former having the largest influence. Most IT Internal Support Managers like their work and job satisfaction is high. Among survey respondents, men are more common than women; 80 percent of IT Internal Support Managers are male. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$43,211 - $106,401
$43K
$76K
$110K
MEDIAN: $75,947
10%
50%
90%

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$14.74 - $40.69
$18
MEDIAN: $17.50
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,211 - $106,401  
   
Bonus
$0.00 - $20,426  
Profit Sharing
$8,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,732 - $121,247  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 42
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$17.50  
   
Overtime
$20.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $20,426  
   
Profit Sharing
$8,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,732 - $121,247  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 6

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United States (change)

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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.

Internal Support Manager, IT Job Listings

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Popular Skills for Internal Support Manager, IT


Survey takers who work as IT Internal Support Managers typically report just a few professional skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 24 percent and 16 percent, respectively. Network Management / Administration, on the other hand, is typically associated with much lower pay. Those educated in Information Technology Support tend to be well versed in Project Management.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $49K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $76K. The average pay reported by folks with 10 to 20 years of experience is around $93K. IT Internal Support Managers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $91K.

Related Job Salaries

Key Stats for Internal Support Manager, IT

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
2%
1-4 years
23%
5-9 years
25%
10-19 years
31%
20 years or more
19%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Internal Support Manager, IT Salaries

▲23%

Late-Career
▲20%

Mid-Career
▲1%

National Average
$76,000

Entry-Level
▼36%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
▲24%

Information Technology Infrastructure Library (ITIL)
▲16%


National Average
$76,000

Network Management / Administration
▼33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
23%
5-9 years
25%
10-19 years
31%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 81%
vision benefits
Vision: 78%
dental benefits
None: 11%
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