Internal Support Manager, IT Salary
The majority of IT Internal Support Managers in the United States — slightly more than half — boast more than 10 years of experience in their profession. Salaries stretch from $39K to $119K per year, and the median is $69K per year. Residence and career duration each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all IT Internal Support Managers who answered the questionnnaire. Most IT Internal Support Managers report high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Job Description for Internal Support Manager, IT
Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.Read More...
Internal support managers must track performance data over time, using this information to resolve issues faced by support staff and improve the customer experience. These managers must understand their organization's business model and how that relates to customer experience. They need to be able to effectively implement changes to (and provide support for) software, as well as lead a team to do the same.
Applicants for these positions generally must have at least a bachelor's degree in computer science or a related field, as well as at least three years of experience managing a team of IT professionals. Applicants must be self-motivated and able to identify and resolve IT-related issues promptly with minimal supervision. IT internal support managers must demonstrate proficiency with general office software, as well as proprietary software used by their organization. Experience with information management software and/or database design is typically strongly preferred. IT internal support managers must be able to adapt to changing workplace regulations, environments, and schedules as required.
Internal Support Manager, IT Tasks
- Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
- Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.
- Assist with developing and implementing projects to install or upgrade IT systems.
- Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
- Supervise and manage the daily work of the internal support team.
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Popular Skills for Internal Support Manager, IT
Job skills reported by IT Internal Support Managers are limited. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 34 percent and 25 percent, respectively. Network Management / Administration, on the other hand, is typically associated with much lower pay. Most people familiar with Information Technology Support also know Project Management.
Pay by Experience Level for Internal Support Manager, IT
Median of all compensation (including tips, bonus, and overtime) by years of experience.
IT Internal Support Managers with a rich background of experience are typically rewarded with larger paychecks. Workers in their first five years can expect to earn $48K, but people who have been around for five to 10 years earn a noticeably bigger sum of $71K. IT Internal Support Managers see a median salary of $85K after reaching one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $93K.
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Key Stats for Internal Support Manager, IT
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