IT Internal Support Managers in the United States are often veterans in their line of work, with around half bringing more than 10 years of experience to the table. Salaries slide in at $72K annually on average but can range from $41K to $117K per year. Residence is the biggest factor affecting pay for this group, followed by experience level. The vast majority of IT Internal Support Managers (81 percent) who took the survey are men. Medical benefits are awarded to most, and a large number earn dental coverage. Most IT Internal Support Managers like their work and job satisfaction is high. Participants in PayScale's salary questionnaire provided the particulars of this report.

$41,212 - $101,890
$41K
$72K
$100K
MEDIAN: $71,876
10%
50%
90%

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$15.00 - $40.00
$18
MEDIAN: $18.50
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$41,212 - $101,890  
   
Bonus
$-0.49 - $20,134  
Profit Sharing
$8,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,535 - $116,980  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$18.50  
   
Overtime
$20.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$-0.49 - $20,134  
   
Profit Sharing
$8,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,535 - $116,980  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 7

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United States (change)

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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.

Internal Support Manager, IT Job Listings

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Popular Skills for Internal Support Manager, IT


Typical IT Internal Support Managers report a focused set of job skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 30 percent and 21 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Those proficient in Information Technology Support are, more often than not, also skilled in Project Management.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Salaries for the relatively untried average out to around $49K, but survey participants with five to 10 years of experience earn a significantly higher median of $71K. For IT Internal Support Managers, 10 to 20 years of experience on the job amounts to an average salary of $90K. IT Internal Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $91K.

Related Job Salaries

Key Stats for Internal Support Manager, IT

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
036
Less than 1 year
2%
1-4 years
20%
5-9 years
28%
10-19 years
36%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 26%

Experienced
up arrow 24%

National Average
$72,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 33%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 30%

Information Technology Infrastructure Library (ITIL)
up arrow 21%


National Average
$72,000

Network Management / Administration
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
2%
1-4 years
20%
5-9 years
28%
10-19 years
36%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
vision benefits
Vision: 78%
dental benefits
None: 11%
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