Internal Support Manager, IT Salary

With a little more than half of IT Internal Support Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for IT Internal Support Managers is $67K annually and can range from $41K on the lower end to $119K per year near the higher end. Total cash earnings of IT Internal Support Managers range from $41K on the low end to $119K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $18K and $15K, respectively. Career length is the biggest factor affecting pay for this group, followed by geography. The majority of workers are highly satisfied with their job. Among survey respondents, men are more common than women; 81 percent of IT Internal Support Managers are male. Medical benefits are awarded to most, and a strong majority earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$42,967 - $109,024
(Median)
$43K
$67K
$110K
MEDIAN: $66,645
10%
50%
90%

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$12.62 - $40.27
(Median)
$13
$19
$40
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$42,967 - $109,024  
   
Bonus
$197.27 - $17,664  
Profit Sharing
$100.00 - $14,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,961 - $118,561  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 197
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$12.62 - $40.27  
   
Overtime
$19.17 - $48.32  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$197.27 - $17,664  
   
Profit Sharing
$100.00 - $14,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,961 - $118,561  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 28
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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Popular Skills for Internal Support Manager, IT


IT Internal Support Managers who responded to the survey report just a handful of professional skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 42 percent and 28 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Most people experienced in Information Technology Support also know Project Management.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Internal Support Managers generally obtain higher compensation for more plentiful past experience. Relatively untried employees who have less than five years' experience have a median salary of $53K. Those who have been around for five to 10 years can expect to take home more — $65K on average. IT Internal Support Managers who work for 10 to 20 years in their occupation tend to earn about $81K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $83K.

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 25%

Experienced
up arrow 22%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 20%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 42%

Information Technology Infrastructure Library (ITIL)
up arrow 28%

National Average
$66,000

Information Technology (IT) Support
up arrow 1%

Network Management / Administration
up arrow 23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
28%
10-19 years
38%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
medical benefits
Vision: 65%
dental benefits
None: 11%
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