The majority of IT Internal Support Managers in the United States — slightly more than half — boast more than 10 years of experience in their profession. Salaries stretch from $39K to $119K per year, and the median is $69K per year. Residence and career duration each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all IT Internal Support Managers who answered the questionnnaire. Most IT Internal Support Managers report high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$39,578 - $103,426
(Median)
$40K
$69K
$100K
MEDIAN: $69,208
10%
50%
90%

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$13.68 - $32.50
(Median)
$
$18
$
MEDIAN: $17.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$39,578 - $103,426  
   
Bonus
$496.65 - $20,203  
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,141 - $119,388  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$17.90  
   
Overtime
$23.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$496.65 - $20,203  
   
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,141 - $119,388  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 9
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

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Popular Skills for Internal Support Manager, IT


Job skills reported by IT Internal Support Managers are limited. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 34 percent and 25 percent, respectively. Network Management / Administration, on the other hand, is typically associated with much lower pay. Most people familiar with Information Technology Support also know Project Management.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Internal Support Managers with a rich background of experience are typically rewarded with larger paychecks. Workers in their first five years can expect to earn $48K, but people who have been around for five to 10 years earn a noticeably bigger sum of $71K. IT Internal Support Managers see a median salary of $85K after reaching one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $93K.

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 33%

Experienced
up arrow 22%

Mid-Career
up arrow 1%

National Average
$70,000

Entry-Level
up arrow 32%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 34%

Information Technology Infrastructure Library (ITIL)
up arrow 25%

Information Technology (IT) Support
up arrow 2%

National Average
$70,000

Network Management / Administration
up arrow 27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
3%
1-4 years
20%
5-9 years
25%
10-19 years
37%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 74%
medical benefits
Vision: 70%
dental benefits
None: 14%
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