The main responsibility of the keyholder is to open and close their store. However, they are also trained in the day-to-day procedures that are necessary for their establishment to run smoothly. A keyholder is an important member of a store's management team, and they are generally third in line in terms of management after the manager and assistant manager. They also interact with customers and assist them with any requests.
Keyholders typically work in retail, but they can be found in other industries that require someone to open and close and serve as a floor supervisor. Schedules vary for keyholders, and they may be required to work on any given day of the week. Their typical day involves opening and closing the store, as they generally have the keys. They also handle the day-to-day running of the establishment and handle any managerial duties when the manager or assistant manager are both unavailable.
Typically, keyholder positions require a high school diploma or equivalent and retail experience (usually three to five years). They should also have very strong communication and customer service skills, as well as proficiency with basic computer programs.
Lead customers through the sales process: demonstrating product features/benefits, selecting product, coordinating and purchasing products.
Maintain the company's visual merchandise standards within a specific department and the overall store, including general housekeeping cleanliness.
Utilize company resources to generate traffic and maintain customer contact to build business.
Provide highest customer service standards while maintaining a professional demeanor and personal presentation at all times.