Change management managers coordinate and help facilitate changes to and transitions for essential business process and/or technical systems within an organization. They are the single point of contact for all issues/questions related to changes within an organization. Change management managers are responsible for reviewing, logging, initiating, authorizing, planning and implementing all requests for change (RFCs). Once RFCs are approved, change management managers are responsible for handling the correspondence to all persons and departments that will be affected by any approved changes.
While many manager positions for change management are heavily related to the information technology (IT) side of an organization, there are various types of change management that involve various industry disciplines. Prospective change management managers should possess an excellent level of attention to detail, and they should be effective communicators and strong leaders. Many change management managers are responsible for educating coworkers and upper management on different strategies that are involved in the change management process.
The minimum educational qualifications for most prospective change management managers are a bachelor’s degree in computer science or a related technical field along with at least four years of work experience in a related field. They must have very strong project management skills and the ability to multitask, and to meet deadlines and contractual obligations that are specific to an organization. They usually work in an office and have a standard forty hour work week schedule from Monday through Friday from 9 a.m. to 5 p.m. As is to be expected, their work hours can be extended in the event of an important deadline that must be met.
Manager, Change Management Tasks
- Provide oversight and consultation on the design and deployment of training and change management strategies.
- Develop presentations, marketing and communication materials.
- Develop and implement strategies and processes to enable the implementation of significant organizational changes.