Manager of Client Services Salary
Managers of Client Services in the United States can expect to earn an average of $61K per year. In the world of Managers of Client Services, total cash compensation can vary between $35K and $98K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $14K and $12K, respectively. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Managers of Client Services survey participants are largely women, dominating at 68 percent. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction for Managers of Client Services is high. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Manager of Client Services
A manager of client services' main responsibility is communication with clients, including providing excellent customer service and building meaningful relationships. This position exists in a number of industries, such as sales, technology, healthcare, education, and manufacturing.Read More...
There are multiple client relationships that must be maintained at any time, so a manager must be able to juggle the needs of a diverse clientele. Because managers of client services must keep a strong connection with clients, travel is often required and they must also be on-call to solve problems or handle contracts as necessary. Although a manager typically maintains weekday office hours, there may be some weekend or night work, depending on the industry.
Although communicating and maintaining client relationships is the primary responsibility of a client service manager, there may be other tasks associated with a managerial position. These may include invoicing, coordinating deliveries or service calls, assisting with staff scheduling, writing reports, facilitating projects, and problem solving. Because the manager of client services may handle a wide variety of tasks, flexibility and time management are critical.
The most important requirement for a manager is experience dealing with client services, customer service, and business; most jobs require three to five years of experience in one or more these fields. Some business-focused positions require a bachelor’s degree in business or a related field. Experience in the company's field is often preferred.
Manager of Client Services Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Common Career Paths for Manager of Client Services
Though some Managers of Client Services move into positions like Director of Operations (where the average salary is $88K), this progression is not the norm. More often, however, Managers of Client Services go on to become Client Services Directors or Client Relationship Managers.
Client Service Manager Job Listings
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Popular Skills for Manager of Client Services
Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Sales Management, People Management, and Account Management are correlated to pay that is significantly above average, leading to increases of 24 percent, 12 percent, and 10 percent, respectively. At the other end of the pay range are skills like Program Management, Windows Operating System General Use, and Microsoft Office. Those familiar with Client Interaction also tend to know People Management and Customer Service.
Pay by Experience Level for Manager of Client Services
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Although individuals who have less than five years' experience earn $51K on average, people with five to 10 years benefit from a notably larger average of $64K. After working for 10 to 20 years, Managers of Client Services make a median salary of $74K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $72K by contrast.
Pay Difference by Location
Surpassing the national average by 47 percent, Managers of Client Services in Orlando receive some of the highest pay in the country. Managers of Client Services will also find cushy salaries in San Francisco (+44 percent), Portland (+32 percent), New York (+28 percent), and Los Angeles (+20 percent). Nashville ranks last in the field for pay, reporting salaries 18 percent below the national average. Workers in Dallas and San Diego earn salaries that trail the national average for those in this profession (3 percent less and 1 percent less, respectively).