Manager of Client Services Salary

Median pay for Managers of Client Services in the United States is around $60K per year. Including potential for bonuses, profit sharing and commission — peaking near $15K, $8K, and $25K, respectively — total cash payment to Managers of Client Services can bottom out near $36K or top out at around $100K. Career length and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. Women account for the majority of Managers of Client Services who responded to the questionnaire — 67 percent to be exact. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$37,721 - $94,858
(Median)
$38K
$60K
$95K
MEDIAN: $60,189
10%
50%
90%

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$12.44 - $26.10
(Median)
$12
$18
$26
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$37,721 - $94,858  
   
Bonus
$0.00 - $14,551  
Profit Sharing
$824 - $8,027  
Commission
$1,171 - $25,434  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,933 - $100,147  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 964
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$12.44 - $26.10  
   
Hourly Tips
$0.00  
Overtime
$0.00 - $43.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $14,551  
   
Commission
$1,171 - $25,434  
Profit Sharing
$824 - $8,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,933 - $100,147  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 93
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Job Description for Manager of Client Services

A manager of client services' main responsibility is communication with clients, including providing excellent customer service and building meaningful relationships. This position exists in a number of industries, such as sales, technology, healthcare, education, and manufacturing.

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Manager of Client Services Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Manager of Client Services


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Though some Managers of Client Services move into positions like Director of Operations (where the average salary is $88K), this progression is not the norm. The most common next step for a Manager of Client Services is to become a Client Services Director or a Client Relationship Manager. The former position pays an additional $26K per year on average, and the latter position pays $2K more per year.

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Popular Skills for Manager of Client Services


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Sales Management, Account Management, and Operations Management are correlated to pay that is significantly above average, leading to increases of 26 percent, 20 percent, and 6 percent, respectively. At the other end of the pay range are skills like Program Management, Windows Operating System General Use, and Microsoft Office. Most people familiar with Client Interaction also know People Management and Customer Service.

Pay by Experience Level for Manager of Client Services

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Managers of Client Services, more experience generally translates to higher pay. Salaries for the relatively untried average out to around $51K, but survey participants with five to 10 years of experience earn a significantly higher median of $62K. Managers of Client Services see a median salary of $73K after reaching one to two decades on the job. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $81K.

Pay Difference by Location

National Average: $60,404

Larger city markers indicate a job is popular in that location.

For Managers of Client Services, busy Washington offers a higher-than-average pay rate, 32 percent above the national average. Managers of Client Services will also find cushy salaries in San Francisco (+27 percent), New York (+26 percent), Los Angeles (+24 percent), and Atlanta (+17 percent). In Denver, salaries are 14 percent below the national average and represent the lowest-paying market. Workers in Austin and San Diego earn salaries that trail the national average for those in this profession (9 percent less).

Related Job Salaries

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Experience Affects Manager of Client Services Salaries




National Average
$60,000


Skills That Affect Manager of Client Services Salaries

Sales Management
up arrow 26%

Account Management
up arrow 20%


Project Management
up arrow 3%

People Management
up arrow 3%

National Average
$60,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Client Interaction
up arrow 2%

Customer Relations
up arrow 2%

Microsoft Excel
up arrow 3%




Program Management
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 202 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
30%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 74%
medical benefits
Vision: 63%
dental benefits
None: 14%
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