Manager of Client Services Salary
Average Managers of Client Services in the United States make around $62K per year. Individual bonuses, profit sharing and commission for Managers of Client Services — as high as $15K, $11K and $48K, respectively — each contribute to the degree of variation within overall compensation, ranging from $36K to $99K. Residence and career length each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. There are more female Managers of Client Services who answered the questionnaire than male, making up 68 percent. Job satisfaction is high and work is enjoyable for most Managers of Client Services. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Manager of Client Services
A manager of client services' main responsibility is communication with clients, including providing excellent customer service and building meaningful relationships. This position exists in a number of industries, such as sales, technology, healthcare, education, and manufacturing.Read More...
There are multiple client relationships that must be maintained at any time, so a manager must be able to juggle the needs of a diverse clientele. Because managers of client services must keep a strong connection with clients, travel is often required and they must also be on-call to solve problems or handle contracts as necessary. Although a manager typically maintains weekday office hours, there may be some weekend or night work, depending on the industry.
Although communicating and maintaining client relationships is the primary responsibility of a client service manager, there may be other tasks associated with a managerial position. These may include invoicing, coordinating deliveries or service calls, assisting with staff scheduling, writing reports, facilitating projects, and problem solving. Because the manager of client services may handle a wide variety of tasks, flexibility and time management are critical.
The most important requirement for a manager is experience dealing with client services, customer service, and business; most jobs require three to five years of experience in one or more these fields. Some business-focused positions require a bachelor’s degree in business or a related field. Experience in the company's field is often preferred.
Manager of Client Services Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Common Career Paths for Manager of Client Services
It's not very common for Managers of Client Services to move on to become Directors of Operations. Average pay for a Director of Operations is $89K annually. Typical career progression for a Manager of Client Services involves becoming a Client Services Director or an Operations Director, roles that pay $25K more and $22K more on average.
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Popular Skills for Manager of Client Services
Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Sales Management, People Management, and Operations Management are correlated to pay that is significantly above average, leading to increases of 23 percent, 13 percent, and 9 percent, respectively. Those listing Windows Operating System General Use as a skill should be prepared for drastically lower pay. Program Management and Microsoft Office also typically command lower compensation. Those proficient in Client Interaction are, more often than not, also skilled in People Management and Customer Service.
Pay by Experience Level for Manager of Client Services
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Managers of Client Services with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Although individuals who have less than five years' experience earn $51K on average, people with five to 10 years benefit from a notably larger average of $65K. Managers of Client Services claiming one to two decades of experience make an estimated median of $74K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Managers of Client Services, 39 percent higher than the national average. Managers of Client Services will also find cushy salaries in New York (+34 percent), Portland (+30 percent), Boston (+24 percent), and Los Angeles (+17 percent). Managers of Client Services' salaries are heavily influenced by location — Managers of Client Services in Nashville bring in salaries that are 35 percent lower than the national average. Not at the bottom but still paying below the median are employers in Milwaukee and Dallas (5 percent lower and 3 percent lower, respectively).
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Key Stats for Manager of Client Services
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