Hospitals and other large health care facilities usually have a department dedicated to billing and coding for procedures performed on patients. Medical billing supervisors oversee the work in these departments and ensure that these examinations and procedures are properly coded and invoiced to individuals and insurance companies. Medical billing supervisors must ensure employees in the billing department work with accuracy and efficiency when coding the billable procedures performed at the hospital. The supervisor helps answer questions, is expected to use good judgment in assigning codes, and must gather more information as needed.
The supervisor is also expected to spot-check work by the billing department and should be available to answer any inquiries raised by patients and insurers referred by a customer service representative. In some clinical settings, the medical billing team also performs some limited collection work. The billing supervisor oversees the generation of inquiries and repeat notices to patients. They are expected to refer the most problematic collection situations to a manager in accounts receivable for resolution.
To work as a medical billing supervisor, a person must be a skilled and experienced coder of medical procedures. Typically, this requires at least an associate’s degree in this field. Additionally, the supervisory nature of this position normally means that at least three years of practical experience as part of a billing team is required for consideration. A medical billing supervisor typically works during regular business hours in an office environment.
Medical Billing Supervisor Tasks
Ensure compliance with company polices and procedures, as well as state and federal regulations.
Review medical records in order to ensure accuracy of coding, fees and charges due.
Maintain preparation of statements and bills, resolve discrepancies in accounting records.
Review, evaluate and resolve billing process issues and revenue collections.
Supervise the day to day billing operations activities; assist in hiring, training and reviewing performance of staff.