Medical office managers serve an important administrative position for any large scale medical company. They normally oversee a single medical office, but in some cases, they can also oversee multiple locations within the same company, such as multiple hospitals or medical clinics. If a physician opens a private practice, they will most likely hire a medical office manager in order to streamline the functions the physician must perform. Much like a manager for any other area, medical office managers oversee the day-to-day operations of their office, including taking incoming calls, managing schedules for employees and patients, and managing and organize paperwork, expenses and accounts receivable.
Medical office managers usually need to be skilled and knowledgeable of medical processes specifically because a lot of their work involves working directly with physician guidelines and various types of health insurance. Medical office managers normally also delegate tasks to supervisors or to specific office personnel, such as administrative assistants or nurses. Generally speaking, medical office managers must have prior experience working as either a supervisor or manager in a medical or related field. Finally, the managers must be extensively knowledgeable in the practices of medical billing and interpreting insurance and malpractice laws.
Medical Office Manager Tasks
- Ensure compliance and maintain awareness of payer and reimbursement policies, coding guidelines and health insurance changes.
- Maintain organizational policies and procedures for the clinic.
- Oversee day-to-day operational and staffing activities.
- Administer fiscal operations; including accounting, planning budgets and coordinating financial reporting.