Medical office specialists are employed by a variety of health practices as the first line of communication with their patients. They typically work at a front desk or reception area and are primarily responsible for effectively communicating with patients and medical professionals. The main duties of a medical office specialist include scheduling appointments, answering phone inquiries, assisting patients with the check-in and check-out process, and verifying patient registration and insurance information.
A medical office specialist also performs basic administrative duties related to patient care such as filing, copying, and faxing documents, as well as performing data entry. A medical office specialist must have a good working knowledge of basic office equipment and good phone and computer skills. They are expected to multitask and adequately solve patient problems while providing quality service and maintaining a positive relationship with patients. It is also important that medical office specialists follow all rules related to patient confidentiality.
A high school diploma or equivalent and at least one year of relevant experience is generally required for medical office specialist positions; certification or additional education in health administration may be required or preferred as well. Knowledge of specific computer programs may be required, and a medical office specialist should also be familiar with medical terminology and be comfortable using it. The specialist's hours and work environment may vary depending on the employer and the type of care being provided. A medical office specialist position may also require someone who is bilingual to best be able to serve a wide variety of patients.
Medical Office Specialist Tasks
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.