A medical office supervisor is responsible for hiring and training office staff. This person addresses staff issues and conducts regular performance reviews. The supervisor ensures that the facility is clean and presentable. A medical office supervisor oversees the selection of equipment used in the facility and ensures that it works properly. This person supervises the selection and ordering of supplies and oversees the financial procedures such as billing, banking and accounting. The supervisor adequately trains staff on medical coding when designating the diagnoses or results of procedures used.
Duties can include the training of new staff, maintaining medical charts, understanding and complying with HIPAA and OSHA rules and regulations, and ordering office supplies. Other duties might be ensuring a high level of customer support is administered throughout the office and developing a staff work schedule. A medical office supervisor must be able to handle a variety of matters, including managed care, insurance, collections, and operational and customer service issues. This person must possess an understanding of basic time-tracking and attendance procedures, as well as other general aspects of payroll and employee benefits. A medical office supervisor must have the ability to perform functions of all office administrative staff if needed.
Qualifications are either prior supervisory experience or demonstrated success of three or more years in a medical office setting. A medical office supervisor must have a wide range of knowledge on medical terminology and charting procedures. This person must have general knowledge of the services rendered at the specific office location. The supervisor must demonstrate the ability to work independently and as a team player. Other requirements include adhering to the highest levels of customer service, remaining pleasant and courteous, and maintaining a confident manner and professional dress. A college degree is not necessary for this position, but a high school diploma is highly desired.
Medical Office Supervisor Tasks
Ensure adherence to departmental policies and procedures, including patient privacy.
Maintain departmental day-to-day front office operations, monitor and prioritize workflow, surgery schedules and efficient patient flow.
Resolve complex patient complaints, and answer questions regarding policies and procedures.
Ensure services are in compliance with professional standards, state and federal regulatory requirements.