Medical records clerks normally report to an office manager or supervisor, and are expected to handle many different roles as regards the handling of records, files, and data. They often help with the handling and filing of data, which can involve filing various patient charts and files in physical form and through computer data entry. In most medical offices, the clerk is expected to scan and file various documents related to prescriptions and prescription files as well.
In addition to this data filing and organizing, the medical records clerk usually handles phone and mail inquiries regarding records. They usually are the point person for correspondence and document drafting for the office manager in the office, and they should be fluent with basic office software (such as the Microsoft Office suite). The records clerk also must possess excellent verbal and written communications skills. In most situations, the clerk is also expected to handle light maintenance of office equipment, such as keeping office supplies in stock, changing toner on printers as required, and serving as the point person on any hardware repairs.
The education requirements for a medical records clerk typically include a high school diploma or GED, and most available jobs in this field require some amount of work experience in the medical records field or healthcare/clinical office setting. Many employers will set aside that experience requirement for persons who have some form of specialized education or vocational training in medical records administration.
Medical Records Clerk Tasks
- Organize and file all patients' medical records including charts and reports in order to compile documentation of conditions and treatments.
- Assist with departmental audits and research.
- Release information to persons and agencies according to regulations.
- Process and forward patient and physician record requests; utilizes paper and electronic systems.