A medical records secretary provides administrative support to doctors, nurses, and other medical professionals. There are several different settings in which a medical records secretary may work. A medical records secretary may work at a local doctor's office, a university hospital, or an emergency care facility. Medical records secretaries should be skilled in both written and verbal communication since they greet and deal with the public regularly. Recordkeeping skills and strict adherence to confidentiality rules are also important when maintaining office and patient records.
Typically, a medical record secretary answers and directs phone calls, takes messages, schedules office appointments, greets patients, and prepares doctor referrals. They also prepare and send out billing statements, prepare and process medical letters and reports, file insurance claims and paperwork, arrange employee meetings or professional conferences, and maintain office equipment and supplies. This large range of responsibility means that a medical records secretary must be able to work well under pressure, meet deadlines, and know how to efficiently multitask.
A medical records secretary often needs to posses an associate's degree in medical terminology. Knowledge of, and experience in, the medical industry is essential to success as a medical records secretary. Medical records secretaries may work any shift (day, evening, or overnight), as many hospitals operate 24/7.
Medical Records Secretary Tasks
Answer telephones and direct calls to appropriate staff.
Transcribe dictation for a variety of medical reports from physicians.
Make travel arrangements for physicians.
Receive and route messages and documents to appropriate staff.
Compile and record medical charts, reports, and correspondence.