Most of the time, medical referral coordinators work for hospitals, medical clinics, or doctor’s offices. They work directly with patients. They may work to support and encourage healthy lifestyles. They arrange appointments on behalf of patients to see other doctors that they are referred to. They keep accurate patient records. They prepare medical forms and other related material. They perform data entry. They must have computer skills.
Employers require that medical referral coordinators have a high school degree or GED. Employers prefer that candidates have medical assistant training and/or certification from an accredited institution. Employers prefer that candidates have previous work experience as medical referral coordinators, but they are often willing to train the right candidates. They must know how to use Microsoft Office. They must be able to work in a team environment. They must have exceptional phone and customer service skills. Some employers prefer candidates who have current CPR and first aid certification. Medical referral coordinators must pass a background check and finger print clearance. They ability to speak Spanish as a second language is often preferred but is not usually required.
They may be required to stand for a long period of time and occasionally lift or move objects up to 20 pounds. Candidates must be comfortable working with diverse people. They may be required to contact patients' next of kin if patients are not able to care for themselves. They may be required to train and coach new or more junior referral coordinators.
Medical Referral Coordinator Tasks
Communicate with patients to ensure follow-through with referrals.
Support doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.
Coordinate the process of referring patients to appropriate clinics.
Update records to assure all parties have accurate information.