Medical secretaries perform administrative work in a clinical, hospital, or other medical environment. They often have front-office duties and will greet customers as they enter the facility. Since they are the first individuals to interact with patients, it's important to maintain a professional demeanor at all times.
Medical secretaries are tasked with answering phone calls and scheduling patients for appointments, and they communicate often with insurance companies to ensure that clients are eligible for certain treatments and to obtain reimbursement. They also organize patients' files and create summaries and reports when requested. Entering data from handwritten notes, forms, and other documents is also necessary, so strong typing skills are required for the position. Multi-tasking and the ability to work well in high-pressure situations are also important, as a variety of duties may be carried out at once.
Familiarity with medical terms is very important, and proficiency with medical coding may also be required. Strong communication skills are important in order to communicate well with patients, other administrative staff, and medical staff. Medical secretaries often serve as liaisons between the customer and doctor, so it's important to be knowledgeable of the offerings and workings of the facility. Hours may vary, and weekend hours may be necessary depending on when the facility operates.
Medical Secretary Tasks
Answer telephones and direct calls to appropriate staff.
Transcribe dictation for a variety of medical reports from physicians.
Make travel arrangements for physicians.
Receive and route messages and documents to appropriate staff.
Compile and record medical charts, reports, and correspondence.