Member Service Representative Salary

Member Service Representatives in the United States take home approximately $13.45 per hour on average. In the world of Member Service Representatives, total cash compensation can vary between $21K and $40K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $2K and $3K, respectively. While geography and years of experience impact pay for this group, the specific employer is the most influential factor. The majority of Member Service Representatives claim high levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and between a fifth and a fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by the greater part. Most Member Service Representatives survey respondents are women (78 percent). The information for this snapshot was generated by responses to the PayScale salary survey.
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$24,441 - $45,341
(Median)
$24K
$34K
$45K
MEDIAN: $33,792
10%
50%
90%

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$9.82 - $17.48
(Median)
$9
$13
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,441 - $45,341  
   
Bonus
$0.00 - $2,087  
Profit Sharing
$202.73 - $2,850  
Commission
$413.70 - $6,851  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,010 - $40,336  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 289
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.82 - $17.48  
   
Overtime
$14.09 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,087  
   
Commission
$413.70 - $6,851  
Profit Sharing
$202.73 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,010 - $40,336  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,125

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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Member Service Representatives might see a strong upturn in salary after transitioning into upper-level roles such as Banking Branch Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $51K per year. It is quite typical for Member Service Representatives to transition into roles as Assistant Branch Managers of Banking or Loan Officers, where reported median earnings are $9K and $11K higher per year.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Federal Credit Union offers the lowest compensation; the median salary there averages out to only $25K. The pay range is also narrow, ranging between $20K and $36K.

Popular Skills for Member Service Representative


Survey results suggest that Member Service Representatives use a fairly large toolkit of professional skills. Most notably, skills in Insurance, Loan Processing, Consumer Loans, and Sales are correlated to pay that is above average, with boosts between 6 percent and 9 percent. At the other end of the pay range are skills like Cash Handling. It is often found that people who know Banking are also skilled in Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Member Service Representatives, more experience in the field does not usually mean bigger paychecks. The average worker who claims fewer than five years of experience earns around $28K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $31K. Member Service Representatives who work for 10 to 20 years in their occupation tend to earn about $33K. Member Service Representatives who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $35K on average.

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

United States (change)

Experience Affects Member Service Representative Salaries




National Average
$29,000


Skills That Affect Member Service Representative Salaries




Customer Relations
up arrow 1%

Sales
up arrow 1%

National Average
$29,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 2%

Cash Handling
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 310 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
46%
5-9 years
26%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 67%
vision benefits Vision: 55% employee benefits None: 22%