Member Service Representative Salary

Average Member Service Representatives in the United States make around $13.68 per hour. Including potential for bonuses and profit sharing — peaking near $2K and $3K, respectively — total cash payment to Member Service Representatives can bottom out near $21K or peak near $40K depending on individual performance. The particular firm is the main element affecting pay for this group — the particular city and tenure are driving factors as well. Most Member Service Representatives like their work and job satisfaction is high. Unfortunately, some people in this line of work are without benefits — just over a fifth lack coverage. On the flip side, a fair number have medical insurance and the greater part receive dental plans. Most Member Service Representatives survey respondents are women (78 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$25,517 - $45,480
(Median)
$26K
$34K
$45K
MEDIAN: $34,208
10%
50%
90%

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$9.76 - $17.65
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,517 - $45,480  
   
Bonus
$0.00 - $2,398  
Profit Sharing
$62.85 - $2,850  
Commission
$410.84 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,982 - $40,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 331
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.76 - $17.65  
   
Hourly Tips
$0.04  
Overtime
$13.71 - $26.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,398  
   
Commission
$410.84 - $6,953  
Profit Sharing
$62.85 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,982 - $40,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,350
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Advancing into a Banking Branch Manager role seems to be a popular career move for Member Service Representatives, and folks who currently work in the latter position report a notably larger median income of $51K per year. When Member Service Representatives are ready for the next step in their careers, they often become Assistant Branch Managers of Banking or Loan Officers. Those roles pay an additional $9K and $11K, respectively.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Well-known firms with a reputation for hiring numerous Member Service Representatives include Navy Federal Credit Union, Federal Credit Union, YMCA, Credit Union, and San Diego County Credit Union. Navy Federal Credit Union pays the most with a median salary of $35K, though there is little variation overall ($28K to $41K).

The smallest paychecks in the field are found at YMCA, where the median salary is a mere $20K, 72 percent lower than the top payer.

Popular Skills for Member Service Representative


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Sales are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Skills that seem to negatively impact pay include Cash Handling. Those proficient in Banking are, more often than not, also skilled in Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Workers in their first five years can expect to earn $29K, but people who have been around for five to 10 years earn a noticeably bigger sum of $31K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $34K on average.

Pay Difference by Location

National Average: $30,014

Larger city markers indicate a job is popular in that location.

Member Service Representatives in New York, Washington, and Boston — eastern regions — enjoy a very comfortable lifestyle with compensation above the national average. The smallest paychecks in the market, 3 percent south of the national average, can be found in Portland.

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

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Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries



Loan Processing
up arrow 4%

Customer Relations
0%

Sales
0%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 1%

Cash Handling
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 297 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
47%
5-9 years
22%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 67%
medical benefits
Vision: 55%
dental benefits
None: 22%
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