Member Service Representative Salary

Member Service Representatives in the United States can expect to earn an average of $13.76 per hour. Total incomes of Member Service Representatives incorporate potential for, in a few cases, more than $5K from bonuses and close to $3K from profit sharing; these performance components cause packages to range between $20K and $42K. This group's pay is mainly influenced by the particular firm, followed by the particular city and experience level. Female Member Service Representatives make up most of the survey respondents at 74 percent. Most Member Service Representatives like their work and job satisfaction is high. While about one in four report receiving no health benefits, a fair number do receive medical coverage, and the larger part have dental, as well. This overview is based on answers to PayScale's salary questionnaire.
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$27,058 - $49,023
$27K
$36K
$49K
MEDIAN: $35,824
10%
50%
90%

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$9.01 - $18.20
$9
$14
$18
MEDIAN: $13.76
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,058 - $49,023  
   
Bonus
$311.72 - $4,747  
Profit Sharing
$63.32 - $2,936  
Commission
$484.79 - $5,152  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,824 - $41,820  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 282
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.01 - $18.20  
   
Hourly Tips
$0.06 - $3.60  
Overtime
$13.53 - $26.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$311.72 - $4,747  
   
Commission
$484.79 - $5,152  
Profit Sharing
$63.32 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,824 - $41,820  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,107

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle all member problems and complaints with professionalism and courtesy.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle incoming phone calls from members and other departments to research errors and member issues.

Common Career Paths for Member Service Representative


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Advancing into a Banking Branch Manager role seems to be a popular career move for Member Service Representatives, and folks who currently work in the latter position report a notably larger median income of $52K per year. Member Service Representatives moving up in their careers tend to step into positions as Assistant Branch Managers of Banking or Loan Officers. The median paychecks in those roles are $9K higher and $11K higher, respectively.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Known for taking on a considerable number of Member Service Representatives, Navy Federal Credit Union, Federal Credit Union, Planet Fitness, YMCA, and Molina Healthcare, Inc. are leading firms in the industry. Although salaries only range from $29K to just $43K, Navy Federal Credit Union still offers the highest pay with a median paycheck of $36K. Also paying near the top of the field are Credit Union at $33K, Molina Healthcare, Inc. at $31K, and San Diego County Credit Union, where Member Service Representatives annually earn $28K.

Other low-paying employers include Planet Fitness at $19K and YMCA at $21K, though some Member Service Representatives there earn up to $30K.

Popular Skills for Member Service Representative


Survey results imply that Member Service Representatives deploy a substantial tool kit of skills at work. Most notably, facility with Mortgage Loans, Consumer Loans, and Insurance are correlated to pay that is significantly above average, leading to increases of 20 percent, 7 percent, and 6 percent, respectively. Cleaning and Cash Handling as skills, however, tend to be associated with significantly smaller paychecks. Most people who know Banking also know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Member Service Representatives, experience does not seem to be a major factor in determining pay. Those in the early stages of their career can expect to make around $29K; however, individuals with five to 10 years of experience bring in $32K on average — a distinctly larger sum. Member Service Representatives bring in $33K after working for 10 to 20 years. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $36K.

Pay Difference by Location

National Average: $30,544

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Member Service Representatives, San Francisco offers exceptional salaries, 32 percent above the national average. Member Service Representatives will also find cushy salaries in Washington (+28 percent), New York (+23 percent), San Diego (+15 percent), and Chicago (+13 percent). Those in the field find the lowest salaries in Las Vegas, 10 percent below the national average. Employers also pay below the national average in Tulsa (6 percent lower) and Atlanta (1 percent lower).

Member Service Representative Reviews

Q: What is it like working as a Member Service Representative?

Member Service Representative in Farmington Hills:
"Small Company."
Pros: I like that the company is small. There are only eight full-time employees, one part-time employee, and three interns that work over a four to seven month period during the golf season. It is nice to be able to miss work and make up hours at alternative times when I have doctor's appointments or other commitments.
Cons: The pay! I do not make enough money to only work one job. I have three at the moment just to make ends meet living independently. The stiff environment and feeling of always being criticized by the Executive Director is hard. I recently told my job that I am pregnant and I am going to be terminated ("Separation of Employment") once I give birth to my baby because I have not been with the company for a full year yet. Lots of politics and favoritism.

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

Key Stats for Member Service Representative

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 198 votes.
Less than 1 year
10%
1-4 years
52%
5-9 years
18%
10-19 years
15%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Member Service Representative Salaries

▲18%

▲10%

▲5%

National Average
$31,000

▼6%

Skills That Affect Member Service Representative Salaries

Mortgage Loans
▲20%


▲6%


Microsoft Office
▲3%

Customer Service Metrics
▲3%

▲2%


▲1%

Training
▲1%

Customer Service
▼0%

Sales
▼0%

National Average
$31,000

Cash Handling
▼9%

Cleaning
▼43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 198 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
18%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 65%
vision benefits
Vision: 55%
dental benefits
None: 26%
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