Member Service Representative Salary

The average pay for a Member Service Representative is $13.68 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. People in this job generally don't have more than 20 years' experience.
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$25,517 - $45,480
(Median)
$26K
$34K
$45K
MEDIAN: $34,208
10%
50%
90%

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$9.76 - $17.65
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,517 - $45,480  
   
Bonus
$0.00 - $2,398  
Profit Sharing
$62.85 - $2,850  
Commission
$410.84 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,982 - $40,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 331
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.76 - $17.65  
   
Hourly Tips
$0.04  
Overtime
$13.71 - $26.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,398  
   
Commission
$410.84 - $6,953  
Profit Sharing
$62.85 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,982 - $40,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,350
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Popular Skills for Member Service Representative

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $30,014

Larger city markers indicate a job is popular in that location.

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

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Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries



Loan Processing
up arrow 4%

Customer Relations
0%

Sales
0%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 1%

Cash Handling
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 297 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
47%
5-9 years
22%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 67%
medical benefits
Vision: 55%
dental benefits
None: 22%
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