Member Service Representative Salary
Job Description for Member Service Representative
A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.Read More...
Member service representatives need to have good computer skills. It is important to have knowledge of Microsoft Office software. They may be asked to enter data, file information, or answer phones. So it is important they are well rounded and can adapt to any situation. The hours of a member service representative varies; they may be required to work during the day, in the evenings, weekends, and/or holidays. This is an hourly position that can be full time or part time depending on the companies needs.
Most companies require member service representatives to have a high school diploma, although a college degree may be preferred. Some companies require sales experience.
Member Service Representative Tasks
- Handle incoming phone calls from members and other departments to research errors and member issues.
- Listen, identify, and recommend products and services to help meet members' needs.
- Handle all member problems and complaints with professionalism and courtesy.
Common Career Paths for Member Service Representative
Member Service Representatives don't often assume a higher-end position such as a Banking Branch Manager. Employees in that role get paid an average $52K per year. A common career progression for a Member Service Representative is to become an Assistant Branch Manager of Banking or a Loan Officer. Compared to Member Service Representatives, the first group earns $9K more on average, and the second group earns $11K more.
Member Service Representative Job Listings
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Popular Employer Salaries for Member Service Representative
Navy Federal Credit Union, Federal Credit Union, Planet Fitness, YMCA, and Molina Healthcare, Inc. are some prominent firms with considerable interest in employing a large team of Member Service Representatives. Member Service Representatives in search of the best pay head to Navy Federal Credit Union, where the median salary rolls in at $35K. Although pay is top-notch overall, it does seem to be curbed at $42K, which isn't dramatically higher than the lower-end figure of $28K. Member Service Representatives can also look forward to large paychecks at Credit Union ($33K), Molina Healthcare, Inc. ($31K), and San Diego County Credit Union ($28K).
Other low-paying employers include Planet Fitness at $19K and YMCA at $21K, though some Member Service Representatives there earn up to $30K.
Popular Skills for Member Service Representative
Member Service Representatives seem to require a rather large skill set. Most notably, facility with Mortgage Loans, Consumer Loans, and Loan Processing are correlated to pay that is significantly above average, leading to increases of 20 percent, 6 percent, and 5 percent, respectively. Cleaning and Cash Handling as skills, however, tend to be associated with significantly smaller paychecks. Those familiar with Banking also tend to know Customer Relations.
Pay by Experience Level for Member Service Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. The average beginner in this position makes around $29K, but folks who have been around for five to 10 years see a markedly higher median salary of $32K. Member Service Representatives bring in $34K after working for 10 to 20 years. More than 20 years of experience mean a somewhat bigger median paycheck of $36K, but it's not much more than what less experienced people make.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Member Service Representatives, 32 percent higher than the national average. Member Service Representatives will also find cushy salaries in Washington (+32 percent), New York (+23 percent), Chicago (+15 percent), and San Diego (+11 percent). With compensation 6 percent below the national average, Tulsa is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include Cleveland (6 percent lower) and Houston (2 percent lower).