A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
Member service representatives need to have good computer skills. It is important to have knowledge of Microsoft Office software. They may be asked to enter data, file information, or answer phones. So it is important they are well rounded and can adapt to any situation. The hours of a member service representative varies; they may be required to work during the day, in the evenings, weekends, and/or holidays. This is an hourly position that can be full time or part time depending on the companies needs.
Most companies require member service representatives to have a high school diploma, although a college degree may be preferred. Some companies require sales experience.
Member Service Representative Tasks
- Handle incoming phone calls from members and other departments to research errors and member issues.
- Listen, identify, and recommend products and services to help meet members' needs.
- Handle all member problems and complaints with professionalism and courtesy.