Member Service Representative Salary

Average Member Service Representatives in the United States make around $13.52 per hour. Total incomes of Member Service Representatives incorporate potential for, in a few cases, more than $2K from bonuses and close to $3K from profit sharing; these performance components cause packages to range between $21K and $40K. This group's pay is mainly influenced by geographic location, followed by the specific employer and experience level. While some workers in this profession — about a fifth — do not have any health coverage, a strong majority do receive medical benefits and more than half have dental insurance. Men are in the minority of survey respondents, with female Member Service Representatives making up 78 percent. The majority of Member Service Representatives claim high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.
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$24,629 - $45,400
(Median)
$25K
$34K
$45K
MEDIAN: $33,869
10%
50%
90%

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$9.81 - $17.50
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,629 - $45,400  
   
Bonus
$0.00 - $2,438  
Profit Sharing
$253.42 - $2,850  
Commission
$409.63 - $7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,980 - $40,302  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 306
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.81 - $17.50  
   
Overtime
$14.08 - $26.17  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,438  
   
Commission
$409.63 - $7,000  
Profit Sharing
$253.42 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,980 - $40,302  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,164
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Member Service Representatives who transition into Banking Branch Managers are few and far between. The job pays an average $51K per year. It is quite typical for Member Service Representatives to transition into roles as Assistant Branch Managers of Banking or Loan Officers, where reported median earnings are $9K and $11K higher per year.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Offering only $25K on average, Federal Credit Union seems to pay the least. Moreover, the pay scale seems pretty narrow there; employees make $20K on the lower end and $36K on the higher end.

Popular Skills for Member Service Representative


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Insurance, Loan Processing, Consumer Loans, and Customer Relations are correlated to pay that is above average, with boosts between 6 percent and 9 percent. Skills that pay less than market rate include Cash Handling. Most people experienced in Banking also know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Member Service Representatives with a lot of experience do not necessarily enjoy more money. Those in the early stages of their career can expect to make around $28K; however, individuals with five to 10 years of experience bring in $31K on average — a distinctly larger sum. Member Service Representatives bring in $33K after working for 10 to 20 years. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $34K.

Pay Difference by Location


For Member Service Representatives, New York provides a pay rate that is 29 percent greater than the national average. Member Service Representatives can also look forward to large paychecks in cities like Washington (+16 percent), San Diego (+14 percent), Atlanta (+11 percent), and Columbus (+9 percent). Those in the field find the lowest salaries in Tulsa, 3 percent below the national average. Workers in Portland and Jacksonville earn salaries that trail the national average for those in this profession (2 percent less).

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

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Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries




Customer Relations
up arrow 1%

Sales
up arrow 1%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 1%

Cash Handling
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 297 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
46%
5-9 years
25%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 67%
vision benefits Vision: 55% employee benefits None: 21%
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