A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
Member Service Representative Tasks
Handle incoming phone calls from members and other departments to research errors and member issues.
Listen, identify, and recommend products and services to help meet members' needs.
Handle all member problems and complaints with professionalism and courtesy.