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Member Service Representative Salary (United States)

A typical Member Service Representative in the United States can expect to take home roughly $13.28 per hour. Overall cash earnings for Member Service Representatives stretch from $21K on the lower end to $40K near the top, and the heftiest packages can encompass around $2K from bonuses and $3K from profit sharing. Compensation for this group is mainly affected by geography, but the company and experience level are influential factors as well. While close to a fifth report receiving no health benefits, a fair portion do receive medical coverage, and more than half have dental, as well. Job satisfaction is reported as high by the vast majority of workers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,194 - $44,846
(Median)
25K
29K
34K
39K
45K
MEDIAN: $33,823
10%
25%
50%
75%
90%
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Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $17.43
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$25,194 - $44,846  
   
Bonus
$0.00 - $2,064  
Profit Sharing
$101.37 - $2,842  
Commission
$412.17 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,780 - $40,233  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 285
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.70 - $17.43  
   
Overtime
$13.48 - $25.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,064  
   
Commission
$412.17 - $7,891  
Profit Sharing
$101.37 - $2,842  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,780 - $40,233  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,077
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
Read More...
Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative

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Additional career progression can often lead to a hefty increase in pay for Member Service Representatives. Many move into a Banking Branch Manager role where pay averages at $51K per year. Member Service Representatives typically move into roles as Assistant Branch Managers of Banking or Loan Officers, and those positions pay $9K more and $11K more, respectively.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Navy Federal Credit Union pays the most with a median salary of $34K, though there is little variation overall ($24K to $41K). Offering only $25K on average, Federal Credit Union seems to pay the least. Moreover, the pay scale seems pretty narrow there; employees tend to make $20K on the lower end and $36K on the higher end. Navy Federal Credit Union is also at the bottom of the scale.

Popular Skills for Member Service Representative

Member Service Representatives report using a wide range of professional skills. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Customer Relations are correlated to pay that is above average, with boosts of 10 percent, 8 percent, 7 percent, and 7 percent, respectively. At the other end of the pay range are skills like Cash Handling and Data Entry. Most people who know Banking also know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Member Service Representatives — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $28K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $31K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $35K. Between one and nine years of experience is the norm for people in this field — most of those surveyed fit this bill. Experienced employees who have 10-20 years of experience make up nearly one in six of the workforce; inexperienced individuals who have been working for less than one year comprise less than one in ten, and senior people with more than 20 years under their belt fill out the remaining fewer than one in twenty.

Pay Difference By Location

New York
up arrow 27%
Atlanta
up arrow 15%
San Diego
up arrow 13%
Dallas
up arrow 11%
Columbus
up arrow 10%
Washington
up arrow 9%
San Antonio
up arrow 7%
Baltimore
up arrow 7%
Houston
up arrow 4%
Sacramento
up arrow 4%
Portland
up arrow 2%
Virginia Beach
up arrow 1%
National Average
$29,000
Los Angeles
up arrow 1%
Miami
up arrow 7%
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.
Member Service Representatives will find that New York offers an impressive pay rate, one which exceeds the national average by 27 percent. Member Service Representatives will also find cushy salaries in Atlanta (+15 percent), San Diego (+13 percent), Dallas (+11 percent), and Columbus (+10 percent). In Orlando, salaries are 8 percent below the national average and represent the lowest-paying market.

Member Service Representative Reviews

What is it like working as a Member Service Representative?
Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

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Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

up arrow 10%
Banking
0%
Customer Relations
0%
Sales
0%
National Average
$29,000
Customer Service
up arrow 1%
Data Entry
up arrow 4%
Cash Handling
up arrow 13%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 333 votes.

Gender

Female
79%
female alumni
 
Male
21%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
27%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 68%
vision benefits Vision: 55% employee benefits None: 21%