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Member Service Representative Salary

The average Member Service Representative in the United States earns approximately $13.50 per hour. The range in cash compensation to Member Service Representatives (largely between $21K and $40K) includes potential earnings of $2K from bonuses, $3K from profit sharing, and commissions of $7K in exceptional cases. Compensation for this group is mainly affected by the company, but the particular city and tenure are influential factors as well. Most Member Service Representatives survey respondents are women (78 percent). Health benefits are not enjoyed by everyone in this line of work, and about a fifth lack any coverage at all. Medical benefits are reported by a fair number and dental coverage is claimed by more than half. Most Member Service Representatives report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$24,569 - $44,986
(Median)
$25K
$34K
$45K
MEDIAN: $33,692
10%
50%
90%

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$9.83 - $17.46
(Median)
$9
$14
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,569 - $44,986  
   
Bonus
$0.00 - $2,424  
Profit Sharing
$253.42 - $2,850  
Commission
$410.84 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,014 - $40,165  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 302
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.83 - $17.46  
   
Overtime
$14.15 - $26.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,424  
   
Commission
$410.84 - $6,953  
Profit Sharing
$253.42 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,014 - $40,165  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,160

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United States (change)


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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Though hard to find, Member Service Representatives sometimes become Banking Branch Managers. The role averages $51K per year. Member Service Representatives moving up in their careers tend to step into positions as Assistant Branch Managers of Banking or Loan Officers. The median paychecks in those roles are $9K higher and $11K higher, respectively.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Offering a median salary of only $25K, Federal Credit Union gives out the smallest paychecks. Furthermore, the earnings range of $20K to $36K isn't that wide, either.

Popular Skills for Member Service Representative


Member Service Representatives generally report applying a varied skill set to their work. Most notably, skills in Insurance, Loan Processing, Consumer Loans, and Customer Relations are correlated to pay that is above average, with boosts between 6 percent and 9 percent. At the other end of the pay range are skills like Cash Handling. Those proficient in Banking are, more often than not, also skilled in Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Member Service Representatives do not generally earn higher incomes from more experience in the field. Salaries for the relatively untried average out to around $28K, but survey participants with five to 10 years of experience earn a significantly higher median of $31K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $34K.

Pay Difference by Location


Home to some of the best pay for Member Service Representatives, New York offers exceptional salaries, 25 percent above the national average. Member Service Representatives will also find cushy salaries in Boston (+16 percent), San Diego (+14 percent), Washington (+13 percent), and Atlanta (+11 percent). In Tulsa, salaries are 3 percent below the national average and represent the lowest-paying market. A couple other locations with smaller-than-average paychecks include Portland (2 percent lower) and Jacksonville (1 percent lower).

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

United States (change)

Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries




Customer Relations
up arrow 1%

Sales
up arrow 1%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 2%

Cash Handling
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 310 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
25%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 67%
vision benefits Vision: 55% employee benefits None: 21%
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