Member Service Representative Salary

Member Service Representatives in the United States pull down an average of $13.57 per hour. In the world of Member Service Representatives, total cash compensation ranges from $21K on the lower end to $40K on the higher end; this includes bonuses that reach $2K and profit sharing that approaches $3K in rare cases, with some high rollers snagging commissions as high as $7K. Compensation for this group is mainly affected by residence, but the specific employer and tenure are influential factors as well. Some workers in this field — just over one in five — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by the greater part. Work is enjoyable for Member Service Representatives, who typically claim high levels of job satisfaction. Most Member Service Representatives survey respondents are women (78 percent). The numbers in this rundown were provided by PayScale's salary survey participants.
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$24,811 - $45,319

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$9.83 - $17.56

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$24,811 - $45,319  
   
Bonus
$0.00 - $2,409  
Profit Sharing
$255.32 - $2,847  
Commission
$412.17 - $6,904  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,053 - $40,454  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 308
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.83 - $17.56  
   
Overtime
$13.93 - $26.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,409  
   
Commission
$412.17 - $6,904  
Profit Sharing
$255.32 - $2,847  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,053 - $40,454  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,170
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Advancing into a Banking Branch Manager role seems to be a popular career move for Member Service Representatives, and folks who currently work in the latter position report a notably larger median income of $51K per year. Typical career progression for a Member Service Representative involves becoming an Assistant Branch Manager of Banking or a Loan Officer, roles that pay $9K more and $11K more on average.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Offering a median salary of only $25K, Federal Credit Union pays the least. Not only that, but the earnings range of $20K to $36K is pretty narrow, too.

Popular Skills for Member Service Representative


Survey results imply that Member Service Representatives put a diverse skill set to use. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Customer Relations are correlated to pay that is above average, with boosts between 5 percent and 8 percent. Skills that are correlated to lower pay, on the other hand, include Cash Handling. For most people, competency in Banking indicates knowledge of Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Relatively untried employees who have less than five years' experience make $28K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $31K. For Member Service Representatives, 10 to 20 years of experience on the job amounts to an average salary of $33K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $34K on average.

Pay Difference by Location


New York is home to an above-average pay rate for Member Service Representatives, 28 percent higher than the national average. Member Service Representatives can also look forward to large paychecks in cities like Washington (+18 percent), San Diego (+14 percent), Atlanta (+9 percent), and Columbus (+8 percent). Trailing the national average by 3 percent, Tulsa is the market with the smallest paychecks. A couple other locations with smaller-than-average paychecks include Portland and Houston (2 percent lower).

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

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Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries




Customer Relations
up arrow 1%

Sales
up arrow 1%

Data Entry
0%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Cash Handling
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 293 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
46%
5-9 years
25%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 67%
vision benefits Vision: 55% employee benefits None: 22%
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