Average Member Service Representatives in the United States make around $13.77 per hour. Bonuses, profit sharing, and commission all factor into final incomes for Member Service Representatives. Ranging between $20K near the bottom and $42K near the top, total earnings can include up to $4K from bonuses and up to $3K from profit sharing, with a high-performing minority reaping commissions of $5K. While the particular city and tenure impact pay for this group, the company is the most influential factor. Job satisfaction is high and work is enjoyable for most Member Service Representatives. Not all workers are lucky enough to have benefits; in fact, one-fourth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. Men are in the minority of survey respondents, with female Member Service Representatives making up 76 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$26,393 - $49,176
(Median)
$26K
$35K
$49K
MEDIAN: $35,491
10%
50%
90%

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$9.12 - $18.20
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$26,393 - $49,176  
   
Bonus
$353.55 - $4,011  
Profit Sharing
$81.00 - $2,905  
Commission
$489.36 - $5,041  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,130 - $41,731  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 276
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.12 - $18.20  
   
Hourly Tips
$0.06 - $3.61  
Overtime
$13.52 - $27.24  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$353.55 - $4,011  
   
Commission
$489.36 - $5,041  
Profit Sharing
$81.00 - $2,905  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,130 - $41,731  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,078
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Member Service Representatives don't often assume a higher-end position such as a Banking Branch Manager. Employees in that role get paid an average $52K per year. A common career progression for a Member Service Representative is to become an Assistant Branch Manager of Banking or a Loan Officer. Compared to Member Service Representatives, the first group earns $9K more on average, and the second group earns $11K more.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Navy Federal Credit Union, Federal Credit Union, Planet Fitness, YMCA, and Molina Healthcare, Inc. are some prominent firms with considerable interest in employing a large team of Member Service Representatives. Member Service Representatives in search of the best pay head to Navy Federal Credit Union, where the median salary rolls in at $35K. Although pay is top-notch overall, it does seem to be curbed at $42K, which isn't dramatically higher than the lower-end figure of $28K. Member Service Representatives can also look forward to large paychecks at Credit Union ($33K), Molina Healthcare, Inc. ($31K), and San Diego County Credit Union ($28K).

Other low-paying employers include Planet Fitness at $19K and YMCA at $21K, though some Member Service Representatives there earn up to $30K.

Popular Skills for Member Service Representative


Member Service Representatives seem to require a rather large skill set. Most notably, facility with Mortgage Loans, Consumer Loans, and Loan Processing are correlated to pay that is significantly above average, leading to increases of 20 percent, 6 percent, and 5 percent, respectively. Cleaning and Cash Handling as skills, however, tend to be associated with significantly smaller paychecks. Those familiar with Banking also tend to know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average beginner in this position makes around $29K, but folks who have been around for five to 10 years see a markedly higher median salary of $32K. Member Service Representatives bring in $34K after working for 10 to 20 years. More than 20 years of experience mean a somewhat bigger median paycheck of $36K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $30,516

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Member Service Representatives, 32 percent higher than the national average. Member Service Representatives will also find cushy salaries in Washington (+32 percent), New York (+23 percent), Chicago (+15 percent), and San Diego (+11 percent). With compensation 6 percent below the national average, Tulsa is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include Cleveland (6 percent lower) and Houston (2 percent lower).

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Farmington Hills:
"Small Company."
Pros: I like that the company is small. There are only eight full-time employees, one part-time employee, and three interns that work over a four to seven month period during the golf season. It is nice to be able to miss work and make up hours at alternative times when I have doctor's appointments or other commitments.
Cons: The pay! I do not make enough money to only work one job. I have three at the moment just to make ends meet living independently. The stiff environment and feeling of always being criticized by the Executive Director is hard. I recently told my job that I am pregnant and I am going to be terminated ("Separation of Employment") once I give birth to my baby because I have not been with the company for a full year yet. Lots of politics and favoritism.

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

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Experience Affects Member Service Representative Salaries




National Average
$31,000


Skills That Affect Member Service Representative Salaries

Mortgage Loans
up arrow 20%



Insurance
up arrow 4%

Banking
up arrow 2%

Customer Relations
up arrow 1%

Microsoft Office
up arrow 1%

Training
up arrow 1%

Sales
0%

National Average
$31,000

Customer Service
up arrow 1%

Data Entry
up arrow 1%

Cash Handling
up arrow 10%

Cleaning
up arrow 43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 198 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
10%
1-4 years
51%
5-9 years
19%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 66%
medical benefits
Vision: 55%
dental benefits
None: 25%
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