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Member Service Representative Salary

Median pay for Member Service Representatives in the United States lies in the neighborhood of $13.47 per hour. In the world of Member Service Representatives, overall cash earnings stretch from $21K near the bottom to $40K near the top; these packages encompass bonuses that run close to $2K and profit sharing that can (albeit rarely) exceed $3K, along with commissions approaching $7K. Compensation for this group is mainly affected by the company, but geography and experience level are influential factors as well. Although a strong majority have medical coverage and the greater part have dental coverage, between a fifth and a fourth claim no health benefits at all. Most Member Service Representatives like their work and job satisfaction is high. Female Member Service Representatives make up most of the survey respondents at 78 percent. This overview is based on answers to PayScale's salary questionnaire.
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$24,676 - $45,049
(Median)
$25K
$34K
$45K
MEDIAN: $33,960
10%
50%
90%

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$9.82 - $17.44
(Median)
$9
$13
$17
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,676 - $45,049  
   
Bonus
$0.00 - $2,314  
Profit Sharing
$253.42 - $2,850  
Commission
$410.84 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,003 - $40,277  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 299
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.82 - $17.44  
   
Overtime
$14.12 - $26.10  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,314  
   
Commission
$410.84 - $6,953  
Profit Sharing
$253.42 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,003 - $40,277  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,141

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Member Service Representatives might see a strong upturn in salary after transitioning into upper-level roles such as Banking Branch Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $51K per year. A common career progression for a Member Service Representative is to become an Assistant Branch Manager of Banking or a Loan Officer. Compared to Member Service Representatives, the first group earns $9K more on average, and the second group earns $11K more.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Offering a median salary of only $25K, Federal Credit Union gives out the smallest paychecks. Furthermore, the earnings range of $20K to $36K isn't that wide, either.

Popular Skills for Member Service Representative


Survey results suggest that Member Service Representatives put a wide range of professional skills to use. Most notably, skills in Insurance, Loan Processing, Consumer Loans, and Customer Relations are correlated to pay that is above average, with boosts between 6 percent and 9 percent. Skills that seem to negatively impact pay include Cash Handling. Most people experienced in Banking also know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Member Service Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries of relatively inexperienced workers fall in the neighborhood of $28K, but folks who have racked up five to 10 years see a notably higher median of $31K. Member Service Representatives claiming one to two decades of experience make an estimated median of $33K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $35K.

Pay Difference by Location


New York offers some of the highest pay in the country for Member Service Representatives, 24 percent above the national average. Member Service Representatives can also look forward to large paychecks in cities like Boston (+16 percent), San Diego (+14 percent), Washington (+13 percent), and Atlanta (+12 percent). Tulsa is the lowest-paying area, 3 percent south of the national average. Not at the bottom but still paying below the median are employers in Houston and Miami (2 percent less).

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

United States (change)

Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries




Customer Relations
up arrow 1%

Sales
up arrow 1%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 2%

Cash Handling
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 310 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
46%
5-9 years
25%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 22%
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