Member Service Representative Salary

Pay for Member Service Representatives in the United States sits in the ballpark of $13.68 per hour. Cash earnings for Member Service Representatives — including $2K in bonuses and $3K in profit sharing proceeds near the top of the pay scale — generally stretch from $21K to $40K depending on individual performance. The company is the main element affecting pay for this group — geography and tenure are driving factors as well. Job satisfaction for Member Service Representatives is high. Not all workers are lucky enough to have benefits; in fact, just over a fifth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by the greater part. Female Member Service Representatives make up most of the survey respondents at 78 percent. The data in this summary comes from the PayScale salary survey.
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$25,517 - $45,480
(Median)
$26K
$34K
$45K
MEDIAN: $34,208
10%
50%
90%

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$9.76 - $17.65
(Median)
$9
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,517 - $45,480  
   
Bonus
$0.00 - $2,398  
Profit Sharing
$62.85 - $2,850  
Commission
$410.84 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,982 - $40,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 331
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.76 - $17.65  
   
Hourly Tips
$0.04  
Overtime
$13.71 - $26.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,398  
   
Commission
$410.84 - $6,953  
Profit Sharing
$62.85 - $2,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,982 - $40,461  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,350
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative


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Many Member Service Representatives move into a Banking Branch Manager role, and folks who currently hold that position report a much higher median income of $51K per year. A common career progression for a Member Service Representative is to become an Assistant Branch Manager of Banking or a Loan Officer. Compared to Member Service Representatives, the first group earns $9K more on average, and the second group earns $11K more.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative


Many Member Service Representatives can be found at Navy Federal Credit Union, Federal Credit Union, YMCA, Credit Union, and San Diego County Credit Union, firms that are at the top of the field. Although salaries only range from $28K to just $41K, Navy Federal Credit Union still offers the highest pay with a median paycheck of $35K.

With a median salary of only $20K (72 percent less than the top paying company), YMCA lags significantly in the earnings department.

Popular Skills for Member Service Representative


Survey results suggest that Member Service Representatives use a fairly large toolkit of professional skills. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Sales are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Skills that pay less than market rate include Cash Handling. Those familiar with Banking also tend to know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Member Service Representatives, extensive experience does not lead to significantly more money. Salaries for the relatively untried average out to around $29K, but survey participants with five to 10 years of experience earn a significantly higher median of $31K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $34K.

Pay Difference by Location

National Average: $30,014

Larger city markers indicate a job is popular in that location.

Relative to Member Service Representatives in the rest of the country, Member Service Representatives to the east in New York, Washington, and Boston see salaries beyond the national average. Those in the field find the lowest salaries in Portland, 3 percent below the national average.

Member Service Representative Reviews

What is it like working as a Member Service Representative?

Member Service Representative in Farmington Hills:
"Small Company."
Pros: I like that the company is small. There are only eight full-time employees, one part-time employee, and three interns that work over a four to seven month period during the golf season. It is nice to be able to miss work and make up hours at alternative times when I have doctor's appointments or other commitments.
Cons: The pay! I do not make enough money to only work one job. I have three at the moment just to make ends meet living independently. The stiff environment and feeling of always being criticized by the Executive Director is hard. I recently told my job that I am pregnant and I am going to be terminated ("Separation of Employment") once I give birth to my baby because I have not been with the company for a full year yet. Lots of politics and favoritism.

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

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Experience Affects Member Service Representative Salaries




National Average
$30,000


Skills That Affect Member Service Representative Salaries



Loan Processing
up arrow 4%

Customer Relations
0%

Sales
0%

National Average
$30,000

Customer Service
up arrow 1%

Banking
up arrow 1%

Data Entry
up arrow 1%

Cash Handling
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 297 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
8%
1-4 years
47%
5-9 years
22%
10-19 years
16%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 67%
medical benefits
Vision: 55%
dental benefits
None: 22%
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