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Member Service Representative Salary (United States)

Pay for Member Service Representatives in the United States sits in the ballpark of $13.37 per hour. Final cash compensation to Member Service Representatives varies from around $21K to approximately $40K; choice pay grades include potential for bonuses and profit sharing as high as $2K and $3K, respectively. Compensation for this group is mainly affected by geographic location, but the company and experience level are influential factors as well. Job satisfaction for Member Service Representatives is high. Not all workers are lucky enough to have benefits; in fact, close to one-fifth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. Participants in PayScale's salary questionnaire provided the particulars of this report.
Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,424 - $45,460
(Median)
24K
29K
34K
39K
45K
MEDIAN: $33,867
10%
25%
50%
75%
90%
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Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.76 - $17.48
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,424 - $45,460  
   
Bonus
$0.00 - $2,047  
Profit Sharing
$206.08 - $2,844  
Commission
$410.84 - $6,851  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,850 - $40,198  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 282
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.76 - $17.48  
   
Overtime
$13.86 - $26.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,047  
   
Commission
$410.84 - $6,851  
Profit Sharing
$206.08 - $2,844  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,850 - $40,198  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,103
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
Read More...
Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative

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While difficult to come across, Member Service Representatives do sometimes move on to become Banking Branch Managers. The average salary for Banking Branch Managers is $51K annually. Member Service Representatives most often move into positions as Assistant Branch Managers of Banking or Loan Officers; those groups report median salaries that are $9K higher and $11K higher, respectively.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Federal Credit Union seems to offer the smallest paychecks with a median salary of only $25K. The pay range is quite narrow, too; compensation generally sits between $20K and $36K.

Popular Skills for Member Service Representative

Member Service Representatives report using a diverse set of skills on the job. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Sales are correlated to pay that is above average, with boosts between 6 percent and 11 percent. Skills that are correlated to lower pay, on the other hand, include Cash Handling. Those proficient in Banking are, more often than not, also skilled in Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Member Service Representatives do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $28K; however, individuals with five to 10 years of experience bring in $31K on average — a distinctly larger sum. Member Service Representatives with one to two decades of relevant experience report an average salary of approximately $33K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $35K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference By Location

New York
up arrow 26%
Boston
up arrow 18%
San Diego
up arrow 13%
Atlanta
up arrow 13%
Dallas
up arrow 11%
Washington
up arrow 8%
San Antonio
up arrow 7%
Baltimore
up arrow 6%
Los Angeles
up arrow 4%
Sacramento
up arrow 4%
Houston
up arrow 2%
Jacksonville
0%
Virginia Beach
0%
National Average
$29,000
Portland
up arrow 4%
Miami
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
Member Service Representatives will find that New York offers an impressive pay rate, one which exceeds the national average by 26 percent. Member Service Representatives will also find cushy salaries in Boston (+18 percent), Atlanta (+13 percent), San Diego (+13 percent), and Dallas (+11 percent). The smallest paychecks in the market, 6 percent south of the national average, can be found in Miami.

Member Service Representative Reviews

What is it like working as a Member Service Representative?
Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

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Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

up arrow 11%
Customer Relations
up arrow 1%
Sales
up arrow 1%
Customer Service
0%
Banking
0%
National Average
$29,000
Data Entry
up arrow 3%
Cash Handling
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 321 votes.

Gender

Female
79%
female alumni
 
Male
21%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
27%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 68%
vision benefits Vision: 55% employee benefits None: 21%