The average rate for a Member Service Representative is $13.16 per hour. Most people with this job move on to other positions after 20 years in this field.
Member Service Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,296 - $44,588
(Median)
24K
29K
34K
39K
45K
MEDIAN: $33,613
10%
25%
50%
75%
90%
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Member Service Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.64 - $17.33
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,296 - $44,588  
   
Bonus
$0.00 - $2,054  
Profit Sharing
$193.92 - $2,828  
Commission
$401.34 - $10,090  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,671 - $40,136  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 1,420
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.64 - $17.33  
   
Overtime
$13.19 - $25.64  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,054  
   
Commission
$401.34 - $10,090  
Profit Sharing
$193.92 - $2,828  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,671 - $40,136  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 1,420
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Member Service Representative Job Listings

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Job Description for Member Service Representative
A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
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Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.
Popular Skills for Member Service Representative
Pay by Experience Level for Member Service Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
New York
up arrow 26%
Atlanta
up arrow 17%
San Diego
up arrow 12%
Washington
up arrow 12%
Los Angeles
up arrow 10%
Baltimore
up arrow 9%
Portland
up arrow 8%
Columbus
up arrow 7%
Houston
up arrow 6%
Miami
up arrow 5%
San Antonio
up arrow 4%
National Average
$29,000
Sacramento
up arrow 3%
Tulsa
up arrow 4%
Orlando
up arrow 10%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

Loan Processing
up arrow 5%
Insurance
up arrow 4%
Sales
up arrow 2%
Banking
up arrow 1%
Customer Relations
0%
Customer Service
0%
National Average
$29,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 314 votes.
Gender
Female
80%
female alumni
 
Male
20%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
47%
5-9 years
28%
10-19 years
14%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 76% dental benefits Dental: 70%
vision benefits Vision: 56% employee benefits None: 20%
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