Member Service Representative Salary

The average pay for a Member Service Representative is $13.78 per hour. People in this job generally don't have more than 20 years' experience. A skill in Mortgage Loans is associated with high pay for this job.
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$26,825 - $49,063
$27K
$36K
$49K
MEDIAN: $35,739
10%
50%
90%

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$8.96 - $18.44
$9
$14
$18
MEDIAN: $13.82
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$26,825 - $49,063  
   
Bonus
$310.94 - $4,979  
Profit Sharing
$98.63 - $3,013  
Commission
$503 - $5,575  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,527 - $42,293  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 278
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.96 - $18.44  
   
Hourly Tips
$0.09 - $3.57  
Overtime
$13.99 - $28.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$310.94 - $4,979  
   
Commission
$503 - $5,575  
Profit Sharing
$98.63 - $3,013  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,527 - $42,293  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,144

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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.

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Member Service Representative Tasks

  • Handle all member problems and complaints with professionalism and courtesy.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle incoming phone calls from members and other departments to research errors and member issues.

Common Career Paths for Member Service Representative


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Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Popular Skills for Member Service Representative

Pay by Experience Level for Member Service Representative

Pay by Experience for a Member Service Representative has a positive trend. An entry-level Member Service Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 916 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Member Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 309 salaries. An experienced Member Service Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 226 salaries. A Member Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 81 salaries.

Pay Difference by Location

National Average: $30,642

Larger city markers indicate a job is popular in that location.

Member Service Representative Reviews

Q: What is it like working as a Member Service Representative?

Member Service Representative in Farmington Hills:
"Small Company."
Pros: I like that the company is small. There are only eight full-time employees, one part-time employee, and three interns that work over a four to seven month period during the golf season. It is nice to be able to miss work and make up hours at alternative times when I have doctor's appointments or other commitments.
Cons: The pay! I do not make enough money to only work one job. I have three at the moment just to make ends meet living independently. The stiff environment and feeling of always being criticized by the Executive Director is hard. I recently told my job that I am pregnant and I am going to be terminated ("Separation of Employment") once I give birth to my baby because I have not been with the company for a full year yet. Lots of politics and favoritism.

Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

Key Stats for Member Service Representative

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 214 votes.
Less than 1 year
9%
1-4 years
52%
5-9 years
18%
10-19 years
15%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Member Service Representative Salaries

▲17%

▲9%

▲5%

National Average
$31,000

▼6%

Skills That Affect Member Service Representative Salaries

Mortgage Loans
▲20%



▲5%

Microsoft Office
▲3%

▲2%

Customer Service Metrics
▲2%


Training
▲1%

Customer Service
▼0%

▼0%

Sales
▼0%

National Average
$31,000

Cash Handling
▼9%

Cleaning
▼44%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 214 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
9%
1-4 years
52%
5-9 years
18%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 65%
vision benefits
Vision: 55%
no benefits
None: 27%
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