Member Service Representative Salary (United States)

The average rate for a Member Service Representative is $13.18 per hour. Most people with this job move on to other positions after 20 years in this field.
Member Service Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,625 - $44,966
(Median)
25K
29K
34K
39K
45K
MEDIAN: $33,776
10%
25%
50%
75%
90%
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Member Service Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.56 - $17.28
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,625 - $44,966  
   
Bonus
$0.00 - $2,055  
Profit Sharing
$102.13 - $2,838  
Commission
$494.93 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,526 - $40,089  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,383
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.56 - $17.28  
   
Overtime
$13.68 - $25.68  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,055  
   
Commission
$494.93 - $9,696  
Profit Sharing
$102.13 - $2,838  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,526 - $40,089  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,383
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Location:
United States (change)
Years in Field/Career:

Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
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Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Popular Skills for Member Service Representative

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 30%
San Francisco
up arrow 23%
Atlanta
up arrow 18%
San Diego
up arrow 14%
Columbus
up arrow 10%
Baltimore
up arrow 9%
San Antonio
up arrow 8%
Washington
up arrow 7%
Los Angeles
up arrow 7%
Portland
up arrow 6%
Houston
up arrow 5%
Sacramento
up arrow 5%
Dallas
up arrow 2%
National Average
$29,000
Miami
up arrow 1%
Orlando
up arrow 11%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

up arrow 10%
Banking
up arrow 1%
Sales
up arrow 1%
Customer Service
0%
Customer Relations
0%
National Average
$29,000
Data Entry
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 330 votes.

Gender

Female
79%
female alumni
 
Male
21%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
28%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 69%
vision benefits Vision: 55% employee benefits None: 21%
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