Member Service Representative Salary (United States)

Salaries for Member Service Representatives in the United States lie in the neighborhood of $13.28 per hour. The top of the range reaches $17.43, and the bottom approaches $9.70 per hour. Total cash compensation varies widely depending on individual performance; generally sitting in the range of $25,194 to $44,846, the final number can include almost $2,064 each from bonuses and profit sharing and commissions of $7,891 in exceptional cases. This group's pay is mainly influenced by geographic location, followed by the specific employer and experience level. Health benefits are not enjoyed by everyone in this line of work, and 21 percent lack any coverage at all. Medical benefits are reported by most and dental coverage is claimed by a majority. Most workers in this position report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.
Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,194 - $44,846
(Median)
25K
29K
34K
39K
45K
MEDIAN: $33,823
10%
25%
50%
75%
90%
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Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $17.43
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$25,194 - $44,846  
   
Bonus
$0.00 - $2,064  
Profit Sharing
$101.37 - $2,842  
Commission
$412.17 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,780 - $40,233  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 285
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.70 - $17.43  
   
Overtime
$13.48 - $25.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,064  
   
Commission
$412.17 - $7,891  
Profit Sharing
$101.37 - $2,842  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,780 - $40,233  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,077
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
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Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative

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Member Service Representatives usually experience a big boost in pay as they move up the career ladder. An upper-level role like Bank Branch Manager may bring in a lot more money—an additional $22K annually. Member Service Representatives typically move into roles as Assistant Bank Branch Managers or Loan Officers, where they can expect an extra $9,044 or $11,487 per year.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Pay for Member Service Representatives is best at Navy Federal Credit Union, which offers a median salary of $33,813. However, there's little room to grow there, with salaries maxing out at $41K. For Member Service Representatives, below-average salaries can be found at Federal Credit Union; in fact, typical earnings are around $25,411, the lowest in the area, though the difference in the company's lowest and highest employee paychecks ($20K versus $36K) is great.

Popular Skills for Member Service Representative

Survey results imply that Member Service Representatives put a diverse skill set to use. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Customer Relations are correlated to pay that is above average, with boosts of 10 percent, 8 percent, 7 percent, and 7 percent, respectively. At the other end of the pay range are skills like Cash Handling and Data Entry. For most people, competency in Banking indicates knowledge of Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Member Service Representatives do not generally earn higher salaries from more experience in the field—in most many but not all cases, experience is not a driving force behind pay increase. New salaries start at $28K and reach $31K in five to 10 years. Pay amounts to $33K after 10 to 20 years. As Member Service Representatives approach two decades on the job, pay accelerates at a slower pace, and typical earnings come to $35K. Experienced employees who have 10-20 years of experience make up 16 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 7 percent, and senior people with more than 20 years under their belt fill out the remaining less than five. Between one and nine years is the typical spectrum of experience for those in this line of work—of those who took the survey, most land within this radius.

Pay Difference By Location

New York
up arrow 27%
Atlanta
up arrow 15%
San Diego
up arrow 13%
Dallas
up arrow 11%
Columbus
up arrow 10%
Washington
up arrow 9%
San Antonio
up arrow 7%
Baltimore
up arrow 7%
Houston
up arrow 4%
Sacramento
up arrow 4%
Portland
up arrow 2%
Virginia Beach
up arrow 1%
National Average
$29,000
Los Angeles
up arrow 1%
Miami
up arrow 7%
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.
Member Service Representatives will find that New York offers an impressive pay rate, one which exceeds the national average by 27 percent. Other big spenders include Atlanta, San Diego, Dallas, and Columbus, top-paying cities where Member Service Representatives see paychecks higher than average (+15 percent, +13 percent, +11 percent, and +10 percent). Those in the field find the lowest salaries in Orlando, 8 percent below the national average.

Related Job Salaries

Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

up arrow 10%
Banking
0%
Customer Relations
0%
Sales
0%
National Average
$29,000
Customer Service
up arrow 1%
Data Entry
up arrow 4%
Cash Handling
up arrow 13%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 333 votes.

Gender

Female
79%
female alumni
 
Male
21%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
27%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 68%
vision benefits Vision: 55% employee benefits None: 21%
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