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Member Service Representative Salary (United States)

The average pay for a Member Service Representative is $13.37 per hour. People in this job generally don't have more than 20 years' experience. A skill in Insurance is associated with high pay for this job.
Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,424 - $45,460
(Median)
24K
29K
34K
39K
45K
MEDIAN: $33,867
10%
25%
50%
75%
90%
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Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.76 - $17.48
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,424 - $45,460  
   
Bonus
$0.00 - $2,047  
Profit Sharing
$206.08 - $2,844  
Commission
$410.84 - $6,851  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,850 - $40,198  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 282
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.76 - $17.48  
   
Overtime
$13.86 - $26.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,047  
   
Commission
$410.84 - $6,851  
Profit Sharing
$206.08 - $2,844  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,850 - $40,198  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,103
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
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Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative

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Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Popular Skills for Member Service Representative

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 26%
Boston
up arrow 18%
San Diego
up arrow 13%
Atlanta
up arrow 13%
Dallas
up arrow 11%
Washington
up arrow 8%
San Antonio
up arrow 7%
Baltimore
up arrow 6%
Los Angeles
up arrow 4%
Sacramento
up arrow 4%
Houston
up arrow 2%
Jacksonville
0%
Virginia Beach
0%
National Average
$29,000
Portland
up arrow 4%
Miami
up arrow 6%
Larger circles over a city indicate a job is popular in that location.

Member Service Representative Reviews

What is it like working as a Member Service Representative?
Member Service Representative in Janesville:
Pros: The work environment and company culture. Great experience working with insurance carriers.
Cons: Underpaid. Company is not organized and extremely understaffed.

Related Job Salaries

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Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

up arrow 11%
Customer Relations
up arrow 1%
Sales
up arrow 1%
Customer Service
0%
Banking
0%
National Average
$29,000
Data Entry
up arrow 3%
Cash Handling
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 321 votes.

Gender

Female
79%
female alumni
 
Male
21%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
27%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 68%
vision benefits Vision: 55% employee benefits None: 21%