Member Service Representative Salary (United States)

Member Service Representatives in the United States pull down an average of $13.28 per hour. The top of the range reaches $17.43, and the bottom approaches $9.70 per hour. With some bonuses and profit sharing proceeds approaching $2,064 each, total incomes of Member Service Representatives generally range from $20,780 to $40,233 depending on individual performance. The most influential factor affecting pay for this group is residency, though the company and experience level have a (lesser) impact as well. While about one in five report receiving no health benefits, most do receive medical coverage, and more than half have dental, as well. The majority of Member Service Representatives claim high levels of job satisfaction. The figures in this outline were provided by individuals who took PayScale's salary questionnaire.
Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,194 - $44,846
(Median)
25K
29K
34K
39K
45K
MEDIAN: $33,823
10%
25%
50%
75%
90%
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Member Service Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $17.43
(Median)
9
11
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$25,194 - $44,846  
   
Bonus
$0.00 - $2,064  
Profit Sharing
$101.37 - $2,842  
Commission
$412.17 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,780 - $40,233  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 285
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.70 - $17.43  
   
Overtime
$13.48 - $25.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,064  
   
Commission
$412.17 - $7,891  
Profit Sharing
$101.37 - $2,842  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,780 - $40,233  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,077
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Job Description for Member Service Representative

A member service representative has direct contact with the public on a daily basis. They must know about old and new products and be able to discuss products with customers. If a problem arises, they must be able to handle them in an efficient, friendly manner. It is important for a member service representative to have excellent customer service skills. They must be able to multitask and be very detail oriented. It is important to be able to work in a fast-paced environment and have superior problem solving skills.
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Member Service Representative Tasks
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Listen, identify, and recommend products and services to help meet members' needs.
  • Handle all member problems and complaints with professionalism and courtesy.

Common Career Paths for Member Service Representative

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As Member Service Representatives make advancements in their career path, salaries often climb aggressively. Typically, those in less important roles will make $22K less annually than those in higher-end positions, such as Bank Branch Manager. Member Service Representatives can earn $9,044 or $11,487 more per year when they move into roles as Assistant Bank Branch Managers or Loan Officers, a common transition for those in the field.

Member Service Representative Job Listings

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Popular Employer Salaries for Member Service Representative

Although Navy Federal Credit Union offers the highest salaries in town—median pay is $33,813—workers can only make as much as $41K and scope of pay is rather limited. Federal Credit Union offers the lowest pay in the field, with a median salary of just $25,411.

Popular Skills for Member Service Representative

Survey results show that Member Service Representatives use a fair number of skills. Most notably, skills in Insurance, Consumer Loans, Loan Processing, and Customer Relations are correlated to pay that is above average, with boosts of 10 percent, 8 percent, 7 percent, and 7 percent, respectively. Skills that seem to negatively impact pay include Cash Handling and Data Entry. Those familiar with Banking also tend to know Customer Relations.

Pay by Experience Level for Member Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Member Service Representatives, experience is not a major factor in determining pay, and incremental pay growth is standard. New salaries start at $28K and reach $31K in five to 10 years. Salary comes to $33K after 10 to 20 years. As Member Service Representatives reach two decades on the job, salary growth continues, albeit at a slower pace, with pay averaging $35K. Experienced employees who have 10-20 years of experience make up 16 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 7 percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent. Most of the workforce has between one and nine years of experience.

Pay Difference By Location

New York
up arrow 27%
Atlanta
up arrow 15%
San Diego
up arrow 13%
Dallas
up arrow 11%
Columbus
up arrow 10%
Washington
up arrow 9%
San Antonio
up arrow 7%
Baltimore
up arrow 7%
Houston
up arrow 4%
Sacramento
up arrow 4%
Portland
up arrow 2%
Virginia Beach
up arrow 1%
National Average
$29,000
Los Angeles
up arrow 1%
Miami
up arrow 7%
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.
New York is home to an above-average pay rate for Member Service Representatives, 27 percent higher than the national average. Member Service Representatives will also find cushy salaries in Atlanta (+15 percent), San Diego (+13 percent), Dallas (+11 percent), and Columbus (+10 percent). Trailing the national average by 8 percent, Orlando is the market with the smallest paychecks.

Related Job Salaries

Experience Affects Member Service Representative Salaries

National Average
$29,000

Skills That Affect Member Service Representative Salaries

up arrow 10%
Banking
0%
Customer Relations
0%
Sales
0%
National Average
$29,000
Customer Service
up arrow 1%
Data Entry
up arrow 4%
Cash Handling
up arrow 13%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 333 votes.

Gender

Female
79%
female alumni
 
Male
21%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
46%
5-9 years
27%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 68%
vision benefits Vision: 55% employee benefits None: 21%
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