Member Service Representative at Navy Federal Credit Union Salary

Median pay for Member Service Representatives at Navy Federal Credit Union is around $16.64 per hour. Most receive medical and dental insurance and a strong majority get vision insurance. For the most part, Member Service Representatives at Navy Federal Credit Union enjoy their work and report high levels of job satisfaction. There are more female Member Service Representatives at Navy Federal Credit Union who answered the questionnaire than male, making up 64 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$30,718 - $44,878
$31K
$33K
$45K
MEDIAN: $32,754
10%
50%
90%

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$12.92 - $20.31
$13
$17
$20
MEDIAN: $16.64
10%
50%
90%

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$0$44K
Salary $30,718 - $44,878
Bonus $301.00 - $4,122
Profit Sharing $1,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,096 - $43,567
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 11
Hourly Data $0$27
Hourly Rate $12.92 - $20.31
Hourly Tips $0.25
Overtime $22.00
Annual Data $0$43K
Bonus $301.00 - $4,122
Profit Sharing $1,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,096 - $43,567
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 39

Find Out Exactly What You Should Be Paid

United States (change)

Member Service Representative Job Listings

Navy Federal Credit Union Reviews

Q: What is it like working as a Member Service Representative at Navy Federal Credit Union?

Member Service Representative in Winchester:
"Work Environment."
Pros: I like all of the benefits, the perks are great (bonuses,401k, overtime) and the office conditions are very clean and organized.
Cons: I really wish they were more flexible with days off and shift change requests. Even though we have PTO, they make it really difficult for you to use it if business need is high that day you request. Also, the stress level is high.

Key Stats for Member Service Representative

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
Less than 1 year
8%
1-4 years
72%
5-9 years
6%
10-19 years
12%
20 years or more
2%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Member Service Representative Salaries

▲15%

Mid-Career
▲7%

National Average
$35,000

▼1%

Skills That Affect Member Service Representative Salaries


Sales
▲8%

Loan Processing
▲7%

Customer Relations
▲3%

Customer Service
▲2%

▲2%

Data Entry
▲2%

National Average
$35,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
8%
1-4 years
72%
5-9 years
6%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 82%
vision benefits
Vision: 71%
no benefits
None: 14%
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