Member Service Representative at Navy Federal Credit Union Salary

Member Service Representatives at Navy Federal Credit Union pull down an average of $16.96 per hour. Most Member Service Representatives at Navy Federal Credit Union like their work and job satisfaction is high. The majority of Member Service Representatives at Navy Federal Credit Union (63 percent) who took the survey are female. Not all workers are lucky enough to have benefits; in fact, just over one in five are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by a fair number. This overview is based on answers to PayScale's salary questionnaire.

$30,914 - $43,276
$31K
$33K
$43K
MEDIAN: $33,311
10%
50%
90%

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$12.08 - $20.24
$12
$17
$20
MEDIAN: $16.96
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$30,914 - $43,276  
   
Bonus
$297.99 - $4,085  
Profit Sharing
$1,625  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,034 - $42,991  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 15
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$12.08 - $20.24  
   
Hourly Tips
$0.25  
Overtime
$21.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$297.99 - $4,085  
   
Profit Sharing
$1,625  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,034 - $42,991  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 36
© PayScale, Inc. @ www.payscale.com

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Navy Federal Credit Union Reviews

Q: What is it like working as a Member Service Representative at Navy Federal Credit Union?

Member Service Representative in Winchester:
`"$Work Environment."`
Pros: I like all of the benefits, the perks are great (bonuses,401k, overtime) and the office conditions are very clean and organized.
Cons: I really wish they were more flexible with days off and shift change requests. Even though we have PTO, they make it really difficult for you to use it if business need is high that day you request. Also, the stress level is high.

Key Stats for Member Service Representative

Gender

Female
63 %
Male
37 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
Less than 1 year
12%
1-4 years
65%
5-9 years
6%
10-19 years
16%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Member Service Representative Salaries

▲14%

Mid-Career
▲6%

National Average
$36,000

▼2%

Skills That Affect Member Service Representative Salaries


Sales
▲7%

Loan Processing
▲5%

▲1%

Customer Relations
▲1%

Data Entry
▲1%

Customer Service
▼0%

National Average
$36,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
12%
1-4 years
65%
5-9 years
6%
10-19 years
16%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 76%
vision benefits
Vision: 66%
dental benefits
None: 22%
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