Member Service Representatives at Navy Federal Credit Union take home approximately $16.43 per hour on average. The majority of Member Service Representatives at Navy Federal Credit Union (63 percent) who took the survey are women. Nearly one in four of professionals in this line of work do not receive benefits; however, the greater part report medical coverage and a strong majority claim dental coverage as well. Most workers in this position report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$30,532 - $42,950
(Median)
$31K
$35K
$43K
MEDIAN: $34,682
10%
50%
90%

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$12.08 - $19.62
(Median)
$12
$16
$20
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$30,532 - $42,950  
   
Bonus
$302.01 - $3,268  
Profit Sharing
$1,625  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,783 - $42,043  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 16
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$12.08 - $19.62  
   
Hourly Tips
$0.25  
Overtime
$20.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$302.01 - $3,268  
   
Profit Sharing
$1,625  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,783 - $42,043  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 40
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Navy Federal Credit Union Reviews

What is it like working as a Member Service Representative at Navy Federal Credit Union?

Member Service Representative in Winchester:
"Work Environment."
Pros: I like all of the benefits, the perks are great (bonuses,401k, overtime) and the office conditions are very clean and organized.
Cons: I really wish they were more flexible with days off and shift change requests. Even though we have PTO, they make it really difficult for you to use it if business need is high that day you request. Also, the stress level is high.

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Experience Affects Member Service Representative Salaries

Experienced
up arrow 8%

Mid-Career
up arrow 3%

National Average
$35,000


Skills That Affect Member Service Representative Salaries

Consumer Loans
up arrow 4%

Sales
up arrow 4%

Banking
up arrow 3%

Customer Service
up arrow 1%

Loan Processing
up arrow 1%

Data Entry
0%

National Average
$35,000

Customer Relations
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
13%
1-4 years
59%
5-9 years
13%
10-19 years
14%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 71%
medical benefits
Vision: 62%
dental benefits
None: 27%
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