The main objective of the mortgage loan officer is to increase the bank's customer base by finding and securing new customers seeking a mortgage. The mortgage loan officer is responsible for developing business relationships, soliciting mortgage customers, and handling customer screenings and loan pre-approvals. They also must work to increase their organization's mortgage customer base, and the officer may oversee a small staff. Most of the time, mortgage loan officers work in the banking industry and handle mortgage loan processes for these organizations; occasionally, a mortgage loan officer may work directly for a real estate firm. The mortgage loan officer is responsible for integrating mortgage loan information and statistics into the bank's strategic planning reviews, identifying improvements that can be made to the mortgage loan system and meeting organizational customer service expectations.
The mortgage loan officer works with new mortgage loans from initiation to completion. They delegate and oversee the collection and verification of personal information, as well as preparation of mortgage loan documentation and scheduling for mortgage loan closings. Mortgage loan officers work with lawyers, banking representatives, insurance agents, and external customers. They develop best practices for mortgage loan financial standards and continually update their job knowledge by attending workshops and seminars and reading industry publications. Individuals in this position normally work during regular business hours, and travel to local businesses and courthouses is required. Mortgage loan officers normally report to a vice president and usually have a small staff of loan officers and administrative employees working for them.
Mortgage loan officer jobs typically require a bachelor's degree and a minimum of five years mortgage and loan experience. Excellent organizational and multitasking skills are required. Mortgage loan officers are required to have extensive experience in the loan and banking field and possess the ability to lead and direct the work of other team members. They may be required to sit and stand for long periods of time, and they must be able to use standard accounting/loan software.
Mortgage Loan Officer Tasks
Track and maintain credit and loan data.
Work directly with clients to review agreements, explain programs, and negotiate loans and terms.
Obtain and compile financial information to evaluate loan applications and their risk.
Generate new clients and referrals through strong relationship building.