Motel managers are responsible for overseeing day-to-day activities of a motel, as well as supervising personnel and making decisions on financial operations. The breadth and extent of duties for motel managers depends on the size of the business. In smaller motels, there may just be one or two managers who oversee the entire operation of the business, including laundry service, cleaning, repairs, and administrative tasks. In larger motels, there may be a manager in charge of hiring and overseeing assistant manager, who are responsible for supervising more certain aspects of the motel. Assistants are often in charge of one specific area. For example, they could be employed as front office managers, managers of room assignments and reservations, or food and beverage managers.
Generally speaking, motel managers work indoors and are required to use a computer, although some businesses may still use booking systems that pre-date computers. Their job requires good interpersonal skills, as they must provide welcoming customer service to their guests. They usually work eight-hour shifts during the day, but this can vary greatly, as some motels will keep reception open for 24 hours, which requires a manager to work long hours at night.
No certification or licensing is required for motel managers. However, employers often prefer three years of management experience in a similar environment and an associate's degree in a field relating to management or business.
Motel Manager Tasks
Answer phones and daily communications from customers.
Work with housekeeping to keep rooms in clean condition.
Manage daily operations of the motel.
Respond to guest requests or needs.