Network operations center (NOC) engineers are in charge of providing engineering support for network connectivity issues, as well as working as a liaison for carriers and other information technology (IT) technicians in their organization. They are responsible for solving and preventing data outages with wired and wireless system connection hardware. In addition, they communicate with the help desk, and other on-site system professionals to provide issue resolution in a prompt manner.
Network Operations Center (NOC) Engineer Tasks
Identify, categorize and respond to network problems.
Manage changes, upgrades, improvements and integrations.
Monitor and maintain network and associated software, including responding to tickets.
Work with other departments, contractors and staff to ensure network operations.