Network operations center (NOC) technicians are in charge of monitoring critical network elements and engaging in proactive network systems monitoring. Troubleshooting is a daily task for a network operations center technician, and they also monitor the software, network, and signal strength from satellites. They also check CPU performances and network statuses. A network operations center technician works regularly with customers and must be able to troubleshoot all problems that may arise.
Network Operations Center (NOC) Technician Tasks
Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.
Create reports on up time, bandwidth usage, server utilization, and other key metrics.
Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.
Provide direct customer support when required.