The network operations manager is the primary person in charge of overseeing the operations of a data center, primarily through leading and mentoring a group of network engineers. They are also responsible for strategic planning and implementation, helping ensure that their data center remains ahead of demand in terms of storage space, processing power, and connectivity. The manager's tasks include developing annual budgets, assessing ongoing and future infrastructure needs, and the strategic decommissioning of old architecture before the end of its useful life cycle. Network operations managers play a part in the hiring and training of new employees as well. This is generally a full-time position that takes place in an office setting, although overtime may be required as outages or other urgent issues occur.
At minimum, a network operations manager is expected to have a bachelor’s degree in computer science or a related field, though a master’s degree is generally preferred. Several years' experience in a data center, either as a network engineer or a network operations manager, is generally required as well. In addition, network operations managers generally need to be certified in the specific technologies used by a given data center, such as Cisco hardware for a general-use data center or SeaChange VoD for a data center specializing in streaming video.
Network Operations Manager Tasks
Select hardware, software, and vendors according to organizational needs and budget.
Configure, monitor, troubleshoot, and problem solve network problems.
Plan, direct, maintain and coordinate network installation, maintenance, and operations.
Manage network team and create troubleshooting and maintenance protocols.