Network Support Engineer Salary
Men represent the vast majority of Network Support Engineers in the United States. People in this role can earn an average of $60K per year nationwide. This group's pay is mainly influenced by residence, followed by the company and experience level. Most Network Support Engineers like their work and job satisfaction is high. A large number receive medical and dental insurance and a fair number get vision plans.
Job Description for Network Support Engineer
A network support engineer is a position in the information technology (IT) field concerned mostly with the development and ongoing upkeep of various Internet, intranet, and online storage capabilities for a company. They normally work for larger companies that rely on online connectivity to do business. The engineer may be concerned with two aspects of network functionality. For companies that rely on online retail sales from outside customers, the quality of servers provide access to the Internet at large is important. The engineer must work to ensure there are redundant systems that keep the site online at all times.Read More...
The other side of the networking equation involves internal communication requirements a company may have. Larger companies typically maintain an intranet to facilitate the easy and secure transmission of data and information. The network support engineer works to ensure this intranet is constantly maintained and that employees needing access have the available hardware in the form of smartphones, tablets, and computers to do so. For employers such as banks and other financial institutions, secure internal Internet connections are necessary to connect to central market and exchanges as well.
In addition to maintaining this connectivity, the other major issue for a network support engineer is security. They must maintain outside server connections in a retail environment so that consumer data is protected in a transparent way that follows best practice norms in the industry. For internal networks, the support engineer works to ensure that employees use only accepted protocols for access, and the engineer must monitor all connected devices constantly for malware and virus intrusions.
The network support engineer normally works during regular business hours, but it is not unusual for the IT requirements of a company to require network engineers to be “on call” and available to handle any emergency situations that arise.
Network support engineers typically have either a bachelor's degree in computer science, engineering, or a related field. Some employers also accept persons for employment with relevant training from vocational or technical institutions. The engineer likely needs to maintain some sort of certifications for working with various operating systems as required by the company.
Network Support Engineer Tasks
- Provide high quality customer service, including training and offering preventative solutions.
- Assess technical needs and metrics to provide strategic assessments and reports.
- Identify, replicate, and troubleshoot to resolve customer network problems.
- Document all customer interaction, including configuration and network requirements.
Network Support Engineer Job Listings
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Popular Employer Salaries for Network Support Engineer
Cisco Systems Inc offers the highest compensation with a median salary of $79K.
Employees at Southern Graphic Systems Inc take home the smallest paychecks, and $55K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $53K and quickly nearing the top at only $57K.
Popular Skills for Network Support Engineer
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Troubleshooting, Network Support, Switching and Routing, and Network Management / Administration are correlated to pay that is above average. Skills that seem to negatively impact pay include Windows NT / 2000 / XP Networking, Cisco Networking, and Network Management / Administration. Those proficient in Network Support are, more often than not, also skilled in Cisco Networking and Network Management / Administration.
Pay by Experience Level for Network Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average inexperienced worker earns $55K, and someone who has worked for five to 10 years can expect a bigger median salary of $64K. After working for 10 to 20 years, Network Support Engineers make a median salary of $76K. Survey participants with more than twenty years of experience only make around $75K on average, though; this group reports a lower median than the one claimed by mid-career individuals.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Network Support Engineers, 33 percent higher than the national average. Network Support Engineers will also find cushy salaries in Seattle (+27 percent), New York (+25 percent), Spokane (+25 percent), and Atlanta (+11 percent). The smallest paychecks in the market, 8 percent south of the national average, can be found in Louisville.