Network Support Engineer Salary
Men represent the vast majority of Network Support Engineers in the United States. People in this role can earn an average of $61K per year nationwide. Earnings for this group are mostly affected by geographic location, followed by tenure and the particular employer. A large number receive medical and dental insurance and a fair number get vision insurance. Most Network Support Engineers are fairly content with their jobs, and work satisfaction falls in line with the national average. The data for this synopsis comes from respondents who took the PayScale salary survey.
|Salary||$41,437 - $87,960|
|Bonus||$1,939 - $9,667|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$40,394 - $92,581|
|Hourly Rate||$14.54 - $45.96|
|Overtime||$21.00 - $62.53|
|Bonus||$1,939 - $9,667|
|Total Pay (||$40,394 - $92,581|
Job Description for Network Support Engineer
A network support engineer is a position in the information technology (IT) field concerned mostly with the development and ongoing upkeep of various Internet, intranet, and online storage capabilities for a company. They normally work for larger companies that rely on online connectivity to do business. The engineer may be concerned with two aspects of network functionality. For companies that rely on online retail sales from outside customers, the quality of servers provide access to the Internet at large is important. The engineer must work to ensure there are redundant systems that keep the site online at all times.Read More...
The other side of the networking equation involves internal communication requirements a company may have. Larger companies typically maintain an intranet to facilitate the easy and secure transmission of data and information. The network support engineer works to ensure this intranet is constantly maintained and that employees needing access have the available hardware in the form of smartphones, tablets, and computers to do so. For employers such as banks and other financial institutions, secure internal Internet connections are necessary to connect to central market and exchanges as well.
In addition to maintaining this connectivity, the other major issue for a network support engineer is security. They must maintain outside server connections in a retail environment so that consumer data is protected in a transparent way that follows best practice norms in the industry. For internal networks, the support engineer works to ensure that employees use only accepted protocols for access, and the engineer must monitor all connected devices constantly for malware and virus intrusions.
The network support engineer normally works during regular business hours, but it is not unusual for the IT requirements of a company to require network engineers to be “on call” and available to handle any emergency situations that arise.
Network support engineers typically have either a bachelor's degree in computer science, engineering, or a related field. Some employers also accept persons for employment with relevant training from vocational or technical institutions. The engineer likely needs to maintain some sort of certifications for working with various operating systems as required by the company.
Network Support Engineer Tasks
- Identify, replicate, and troubleshoot to resolve customer network problems.
- Document all customer interaction, including configuration and network requirements.
- Provide high quality customer service, including training and offering preventative solutions.
- Assess technical needs and metrics to provide strategic assessments and reports.
Network Support Engineer Job Listings
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Popular Employer Salaries for Network Support Engineer
F5 Networks, Inc. offers the highest compensation with a median salary of $76K.
The lowest salaries can be found at Southern Graphic Systems Inc — median pay is $55K — and there is little variation in compensation, with paychecks starting at $53K and only reaching $57K.
Popular Skills for Network Support Engineer
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Network Support, Troubleshooting, Switching and Routing, and Network Management / Administration are correlated to pay that is above average. At the other end of the pay range are skills like Windows NT / 2000 / XP Networking and Cisco Networking. Most people skilled in Network Support are similarly competent in Cisco Networking and Network Management / Administration.
Pay by Experience Level for Network Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Folks with fewer than five years of experience take home $55K on average, and those who have worked for five to 10 years see a bigger median salary of $63K. Network Support Engineers bring in $77K after working for 10 to 20 years. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $76K.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Network Support Engineers, 34 percent higher than the national average. Network Support Engineers will also find cushy salaries in Seattle (+26 percent), New York (+24 percent), Spokane (+24 percent), and Atlanta (+11 percent). With compensation 9 percent below the national average, Louisville is not known for hefty paychecks and actually represents the lowest-paying market.
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Key Stats for Network Support Engineer
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