A network support engineer is a position in the information technology (IT) field concerned mostly with the development and ongoing upkeep of various Internet, intranet, and online storage capabilities for a company. They normally work for larger companies that rely on online connectivity to do business. The engineer may be concerned with two aspects of network functionality. For companies that rely on online retail sales from outside customers, the quality of servers provide access to the Internet at large is important. The engineer must work to ensure there are redundant systems that keep the site online at all times.
Network Support Engineer Tasks
Provide high quality customer service, including training and offering preventative solutions.
Assess technical needs and metrics to provide strategic assessments and reports.
Identify, replicate, and troubleshoot to resolve customer network problems.
Document all customer interaction, including configuration and network requirements.