Network Support Engineer Salary
Men account for the majority of Network Support Engineers in the United States. The overall average income for this group is approximately $62K annually. Geographic location is the biggest factor affecting pay for this group, followed by years of experience and the individual firm. Most workers in this position report moderate levels of job satisfaction. Medical and dental benefits are awarded to most, and a strong majority earn vision coverage. The numbers in this rundown were provided by PayScale's salary survey participants.
|Salary||$41,913 - $86,616|
|Bonus||$2,394 - $8,139|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$40,230 - $90,482|
|Hourly Rate||$14.45 - $36.06|
|Overtime||$20.00 - $59.70|
|Bonus||$2,394 - $8,139|
|Total Pay (||$40,230 - $90,482|
Job Description for Network Support Engineer
A network support engineer is a position in the information technology (IT) field concerned mostly with the development and ongoing upkeep of various Internet, intranet, and online storage capabilities for a company. They normally work for larger companies that rely on online connectivity to do business. The engineer may be concerned with two aspects of network functionality. For companies that rely on online retail sales from outside customers, the quality of servers provide access to the Internet at large is important. The engineer must work to ensure there are redundant systems that keep the site online at all times.Read More...
The other side of the networking equation involves internal communication requirements a company may have. Larger companies typically maintain an intranet to facilitate the easy and secure transmission of data and information. The network support engineer works to ensure this intranet is constantly maintained and that employees needing access have the available hardware in the form of smartphones, tablets, and computers to do so. For employers such as banks and other financial institutions, secure internal Internet connections are necessary to connect to central market and exchanges as well.
In addition to maintaining this connectivity, the other major issue for a network support engineer is security. They must maintain outside server connections in a retail environment so that consumer data is protected in a transparent way that follows best practice norms in the industry. For internal networks, the support engineer works to ensure that employees use only accepted protocols for access, and the engineer must monitor all connected devices constantly for malware and virus intrusions.
The network support engineer normally works during regular business hours, but it is not unusual for the IT requirements of a company to require network engineers to be “on call” and available to handle any emergency situations that arise.
Network support engineers typically have either a bachelor's degree in computer science, engineering, or a related field. Some employers also accept persons for employment with relevant training from vocational or technical institutions. The engineer likely needs to maintain some sort of certifications for working with various operating systems as required by the company.
Network Support Engineer Tasks
- Identify, replicate, and troubleshoot to resolve customer network problems.
- Document all customer interaction, including configuration and network requirements.
- Provide high quality customer service, including training and offering preventative solutions.
- Assess technical needs and metrics to provide strategic assessments and reports.
Popular Employer Salaries for Network Support Engineer
Network Support Engineers seeking a sizable paycheck can earn the most at F5 Networks, Inc., where the average salary comes to $76K.
Southern Graphic Systems Inc offers the lowest pay in the field with a median salary of just $55K. There's also little variation in pay at the company, with pay ranging from $53K to $57K.
Popular Skills for Network Support Engineer
Network Support Engineers report using a diverse set of skills on the job. Most notably, skills in Network Management / Administration, Network Support, Troubleshooting, and Switching and Routing are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Windows NT / 2000 / XP Networking and Cisco Networking. The majority of those who know Network Support also know Cisco Networking and Network Management / Administration.
Pay by Experience Level for Network Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. People who have worked for fewer than five years bring home $55K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $63K. Network Support Engineers with one to two decades of relevant experience report an average salary of approximately $76K. Network Support Engineers with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.
Pay Difference by Location
Home to some of the best pay for Network Support Engineers, San Francisco offers exceptional salaries, 31 percent above the national average. Network Support Engineers can also look forward to large paychecks in cities like Seattle (+25 percent), New York (+23 percent), Spokane (+23 percent), and Atlanta (+9 percent). Louisville is home to the smallest salaries in the field, lagging the national average by 10 percent.
Related Job Salaries
Key Stats for Network Support Engineer
Rated 4 out of 5
based on 12 votes.