Network Support Engineer Salary
Men represent the vast majority of Network Support Engineers in the United States. People in this role can earn an average of $60K annually nationwide. Geography is the main element affecting pay for this group — career duration and the particular employer are driving factors as well. Most get medical and dental insurance, and a strong majority get vision plans, too. Most people on this career path report moderate levels of job satisfaction.
|Salary||$41,328 - $85,710|
|Bonus||$1,021 - $9,658|
|Total Pay (||$39,203 - $91,605|
|Hourly Rate||$13.18 - $40.85|
|Overtime||$19.30 - $60.99|
|Bonus||$1,021 - $9,658|
|Total Pay (||$39,203 - $91,605|
Job Description for Network Support Engineer
A network support engineer is a position in the information technology (IT) field concerned mostly with the development and ongoing upkeep of various Internet, intranet, and online storage capabilities for a company. They normally work for larger companies that rely on online connectivity to do business. The engineer may be concerned with two aspects of network functionality. For companies that rely on online retail sales from outside customers, the quality of servers provide access to the Internet at large is important. The engineer must work to ensure there are redundant systems that keep the site online at all times.Read More...
The other side of the networking equation involves internal communication requirements a company may have. Larger companies typically maintain an intranet to facilitate the easy and secure transmission of data and information. The network support engineer works to ensure this intranet is constantly maintained and that employees needing access have the available hardware in the form of smartphones, tablets, and computers to do so. For employers such as banks and other financial institutions, secure internal Internet connections are necessary to connect to central market and exchanges as well.
In addition to maintaining this connectivity, the other major issue for a network support engineer is security. They must maintain outside server connections in a retail environment so that consumer data is protected in a transparent way that follows best practice norms in the industry. For internal networks, the support engineer works to ensure that employees use only accepted protocols for access, and the engineer must monitor all connected devices constantly for malware and virus intrusions.
The network support engineer normally works during regular business hours, but it is not unusual for the IT requirements of a company to require network engineers to be “on call” and available to handle any emergency situations that arise.
Network support engineers typically have either a bachelor's degree in computer science, engineering, or a related field. Some employers also accept persons for employment with relevant training from vocational or technical institutions. The engineer likely needs to maintain some sort of certifications for working with various operating systems as required by the company.
Network Support Engineer Tasks
- Identify, replicate, and troubleshoot to resolve customer network problems.
- Document all customer interaction, including configuration and network requirements.
- Provide high quality customer service, including training and offering preventative solutions.
- Assess technical needs and metrics to provide strategic assessments and reports.
Network Support Engineer Job Listings
Popular Employer Salaries for Network Support Engineer
F5 Networks, Inc. offers the largest salaries in town — $76K on average.
The lowest salaries can be found at Southern Graphic Systems Inc — median pay is $55K — and there is little variation in compensation, with paychecks starting at $53K and only reaching $57K.
Popular Skills for Network Support Engineer
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Network Management / Administration, Network Support, Troubleshooting, and Switching and Routing are correlated to pay that is above average, with boosts between 5 percent and 7 percent. Skills that are correlated to lower pay, on the other hand, include Windows NT / 2000 / XP Networking and Cisco Networking. Most people familiar with Network Support also know Cisco Networking and Network Management / Administration.
Pay by Experience Level for Network Support Engineer
Pay by Experience for a Network Support Engineer has a positive trend. An entry-level Network Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $55,000 based on 95 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Network Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $63,000 based on 44 salaries. An experienced Network Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $76,000 based on 29 salaries. A Network Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $76,000 based on 6 salaries.
Pay Difference by Location
For Network Support Engineers, San Francisco provides a pay rate that is 34 percent greater than the national average. Network Support Engineers can also look forward to large paychecks in cities like Seattle (+28 percent), New York (+26 percent), Spokane (+26 percent), and Atlanta (+12 percent). The smallest paychecks in the market, 8 percent south of the national average, can be found in Louisville.
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Key Stats for Network Support Engineer
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