An office assistant is responsible for a number of support tasks within the office environment. The assistant will answer the telephone, direct or transfer calls to the appropriate employee, and take messages when necessary. Good phone manners are essential to this job. Time will also be spent putting together records of office activities and ensuring that those records are properly sorted and copied for backup purposes. It is the office assistant's responsibility to complete bills or invoices and mail them to customers and to keep track of contracts and incoming checks. For past due invoices, it may be necessary to call the customer for payment reminders. The job also includes opening incoming mail and sorting it to see that it is delivered to the proper department or employee, responding to customer and affiliate correspondence, and preparing outgoing mail as necessary using a label printer and postage machine. The assistant will maintain files, inventory, mailing, and other database systems to ensure that they are kept up to date. It is expected that the associate will keep track of any office purchases needed to replenish inventory and report such purchases to the office manager, who will supervise the office assistant. Organizational skills are required to keep up with these duties. An applicant must have skills operating office equipment such as copiers, scanners, fax machines, voice mail, and computers. The office assistant should be able to type quickly with a low margin of error, and should be able to communicate clearly and effectively with customers and affiliates.
Office Assistant Tasks
- Open, sort and route incoming mail, answer correspondence and prepare outgoing mail.
- Complete and mail bills, contracts, policies, invoices and checks.
- Compile, copy, sort, and file records of office activities.
- Answer phones, direct calls and take messages.
- Operate office machines; photocopiers and scanners, facsimile machines, voice mail systems and personal computers.