Operations Analyst, Call Center Salary

An Operations Analyst, Call Center earns an average salary of $47,826 per year. Most people move on to other jobs if they have more than 10 years' experience in this field.

$31,562 - $74,240
(Median)
$32K
$48K
$74K
MEDIAN: $47,825
10%
50%
90%

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$11.00 - $25.65
(Median)
$11
$17
$26
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$31,562 - $74,240  
   
Bonus
$0.00 - $5,152  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,038 - $64,414  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 27
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.00 - $25.65  
   
Overtime
$18.75 - $38.25  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,152  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,038 - $64,414  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 14
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Job Description for Operations Analyst, Call Center

  • Communicate about and revise dashboards and trouble tracking systems.
  • Configure, set up, troubleshoot and test new technology and data collection tools.
  • Track, analyze and report on call center data, including validation and data cleaning.
  • Make recommendations to improve call center productivity and operations.

Operations Analyst, Call Center Job Listings

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Experience Affects Operations Analyst, Call Center Salaries

Mid-Career
up arrow 7%

National Average
$46,000

Entry-Level
up arrow 12%

Skills That Affect Operations Analyst, Call Center Salaries

National Average
$46,000

Microsoft Office
up arrow 6%

Microsoft Excel
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
27%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 83%
vision benefits Vision: 75% employee benefits None: 6%
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