Operations Analyst, Call Center Salary

The average salary for an Operations Analyst, Call Center is $47,333 per year. A skill in Microsoft Office is associated with high pay for this job. People in this job generally don't have more than 10 years' experience.

$32,215 - $73,404
(Median)
$32K
$47K
$73K
MEDIAN: $47,333
10%
50%
90%

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$11.00 - $24.50
(Median)
$11
$14
$24
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$32,215 - $73,404  
   
Bonus
$0.00 - $8,170  
Profit Sharing
$1,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,582 - $62,681  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 30
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.00 - $24.50  
   
Overtime
$16.06 - $40.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $8,170  
   
Profit Sharing
$1,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,582 - $62,681  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 19
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Job Description for Operations Analyst, Call Center

  • Communicate about and revise dashboards and trouble tracking systems.
  • Configure, set up, troubleshoot and test new technology and data collection tools.
  • Track, analyze and report on call center data, including validation and data cleaning.
  • Make recommendations to improve call center productivity and operations.

Operations Analyst, Call Center Job Listings

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Experience Affects Operations Analyst, Call Center Salaries

Mid-Career
up arrow 28%

National Average
$43,000

Entry-Level
up arrow 12%

Skills That Affect Operations Analyst, Call Center Salaries

Microsoft Office
up arrow 11%

Microsoft Excel
up arrow 6%

National Average
$43,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
6%
1-4 years
55%
5-9 years
22%
10-19 years
12%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 76%
medical benefits
Vision: 76%
dental benefits
None: 10%
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