An Operations Analyst, Call Center earns an average salary of $43,992 per year. Most people move on to other jobs if they have more than 10 years' experience in this field.
Operations Analyst, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,618 - $59,299
(Median)
33K
39K
44K
51K
59K
MEDIAN: $43,991
10%
25%
50%
75%
90%
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Operations Analyst, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.67 - $22.96
(Median)
12
16
19
23
MEDIAN: $16.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$32,618 - $59,299  
   
Bonus
$200.00 - $6,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,819 - $58,613  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 102
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.67 - $22.96  
   
Overtime
$17.82 - $39.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$200.00 - $6,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,819 - $58,613  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 102
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Job Description for Operations Analyst, Call Center
  • Communicate about and revise dashboards and trouble tracking systems.
  • Configure, set up, troubleshoot and test new technology and data collection tools.
  • Track, analyze and report on call center data, including validation and data cleaning.
  • Make recommendations to improve call center productivity and operations.
Related Job Salaries

Experience Affects Operations Analyst, Call Center Salaries

Mid-Career
up arrow 12%
National Average
$41,000
Entry-Level
up arrow 10%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 16 votes.
Gender
Female
30%
female alumni
 
Male
70%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
53%
5-9 years
25%
10-19 years
17%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 9%
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