Operations support coordinators are responsible for coordinating support tasks related to operations in their organization. They oversee tasks to completion and report their progress to the operations manager in their company. Operations support coordinators handle incoming calls and respond to client inquiries; in these tasks, they must use a professional demeanor and follow company procedures. One of their main tools is a personal computer to communicate with outside partners, and vendors. These coordinators also coordinate company meetings and organization events.
Operations Support Coordinator Tasks
Participate in the planning, development, implementation and support of operational activities.
Answer incoming calls, refer calls to appropriate person, and take messages.
Respond to customer questions and requests, resolve complaints, and escalate isses as needed.
Identify ways to streamline operational procedures between or within departments.