Operations Support Coordinator Salary
Job Description for Operations Support Coordinator
Operations support coordinators are responsible for coordinating support tasks related to operations in their organization. They oversee tasks to completion and report their progress to the operations manager in their company. Operations support coordinators handle incoming calls and respond to client inquiries; in these tasks, they must use a professional demeanor and follow company procedures. One of their main tools is a personal computer to communicate with outside partners, and vendors. These coordinators also coordinate company meetings and organization events.Read More...
Often, operations support coordinators prepare activity reports for their superiors. They research techniques for better coordinating day-to-day operations, as well as document client interaction to provide excellent customer service and increase company awareness. Operations support coordinators provide recommendations for logistics changes to reach company goals; review and respond to correspondence in a timely manner; maintain accurate operations records; complete required documentation; and assist operations managers in prioritizing workload. Operations support coordinators also provide support to other teams within their organization. In all tasks, they must follow safety policies and privacy procedures when handling company data.
A high school diploma or equivalent is generally required for this position. Previous experience in a operational support capacity may be preferred. They should possess strong interpersonal skills when interacting with staff, clients, or external partners. They also must be highly organized individuals that are multitask on many different projects at the same time. They must work well in a team setting, be results-oriented, and work effectively on their own with minimal supervision.
Operations Support Coordinator Tasks
- Respond to customer questions and requests, resolve complaints, and escalate isses as needed.
- Identify ways to streamline operational procedures between or within departments.
- Participate in the planning, development, implementation and support of operational activities.
- Answer incoming calls, refer calls to appropriate person, and take messages.
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Popular Skills for Operations Support Coordinator
Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Training, Scheduling, Office Administration, and Project Management are correlated to pay that is above average, with boosts between 4 percent and 15 percent. Skills that seem to negatively impact pay include Microsoft Access, Windows NT / 2000 / XP Networking, and Customer Service. The majority of those who know Microsoft Excel also know Microsoft Word.
Pay by Experience Level for Operations Support Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Operations Support Coordinators with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries of relatively inexperienced workers fall in the neighborhood of $40K, but folks who have racked up five to 10 years see a notably higher median of $42K. Operations Support Coordinators who work for 10 to 20 years in their occupation tend to earn about $46K. Operations Support Coordinators who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $47K on average.
Pay Difference by Location
Dallas offers some of the highest pay in the country for Operations Support Coordinators, 36 percent above the national average. Operations Support Coordinators will also find cushy salaries in Denver (+27 percent), Houston (+17 percent), San Francisco (+13 percent), and Chicago (+5 percent). Those in the field find the lowest salaries in St. Louis, 8 percent below the national average. Employers in Atlanta and Los Angeles also lean toward paying below-median salaries (8 percent lower and 7 percent lower, respectively).
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Key Stats for Operations Support Coordinator
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