Operations support coordinators are responsible for coordinating support tasks related to operations in their organization. They oversee tasks to completion and report their progress to the operations manager in their company. Operations support coordinators handle incoming calls and respond to client inquiries; in these tasks, they must use a professional demeanor and follow company procedures. One of their main tools is a personal computer to communicate with outside partners, and vendors. These coordinators also coordinate company meetings and organization events.
Often, operations support coordinators prepare activity reports for their superiors. They research techniques for better coordinating day-to-day operations, as well as document client interaction to provide excellent customer service and increase company awareness. Operations support coordinators provide recommendations for logistics changes to reach company goals; review and respond to correspondence in a timely manner; maintain accurate operations records; complete required documentation; and assist operations managers in prioritizing workload. Operations support coordinators also provide support to other teams within their organization. In all tasks, they must follow safety policies and privacy procedures when handling company data.
A high school diploma or equivalent is generally required for this position. Previous experience in a operational support capacity may be preferred. They should possess strong interpersonal skills when interacting with staff, clients, or external partners. They also must be highly organized individuals that are multitask on many different projects at the same time. They must work well in a team setting, be results-oriented, and work effectively on their own with minimal supervision.
Operations Support Coordinator Tasks
Participate in the planning, development, implementation and support of operational activities.
Answer incoming calls, refer calls to appropriate person, and take messages.
Respond to customer questions and requests, resolve complaints, and escalate isses as needed.
Identify ways to streamline operational procedures between or within departments.