Operations Support Specialist Salary
Operations Support Specialists in the United States can expect wages of $45K annually on average. Pay generally varies between $30K and $62K per year. Total cash compensation to Operations Support Specialists bottoms out near $30K and approaches $62K on the high end; the biggest paychecks include approximately $6K from bonuses and almost $9K from profit sharing. While geography and tenure impact pay for this group, the specific employer is the most influential factor. Medical benefits are awarded to most, and a strong majority earn dental coverage. More than half of Operations Support Specialists (61 percent) survey participants are women. Work is enjoyable for Operations Support Specialists, who typically claim high levels of job satisfaction. This report is based on responses to the PayScale salary survey.
Job Description for Operations Support Specialist
The operations support specialist position requires different skills depending on the company and position. Potential responsibilities include accounting, scheduling, and other bookkeeping; several universal responsibilities are the ability to type quickly and accurately, a basic knowledge of computers and software relevant to the position, and the ability to adapt to new software quickly. The tasks handed to an operation support specialist can change even throughout the day. Operation support specialists often work under executives and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties; good communication skills and the ability to rapidly record information verbatim are important.Read More...
Although a degree may not be necessary, some employers seek an operations support specialist with an associate’s or bachelor’s degree in administration, English, business, or a similar field. These specialists typically must have relevant work experience. Basic math skills may be important, as operations support specialists may handle payroll management or financial record-keeping.
Operations Support Specialist Tasks
- Perform, organize, and streamline operational tasks to reduce the potential for errors.
- Provide technical assistance to clients and staff.
- Monitor for problems, taking immediate action where possible and escalating when required.
- Interact with clients, resolve problems, and provide information.
Common Career Paths for Operations Support Specialist
Though not the most common occurrence, Operations Support Specialists sometimes become Information Technology Project Managers, where the average income is $86K per year. Typical career progression for an Operations Support Specialist involves becoming an Operations Manager or an Operations Supervisor, roles that pay $18K more and $8K more on average.
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Popular Employer Salaries for Operations Support Specialist
Well-known firms with a reputation for hiring numerous Operations Support Specialists include J.P. Morgan Chase & Co. (JPMCC), Charles Schwab & Co., Inc., Wells Fargo Advisors Financial Network, LLC, Wells Fargo & Co., and Waste Management, Inc. U.S. Postal Service (USPS) leads the field in terms of pay, with a median salary of $63K. Other employers shelling out big bucks include Waste Management, Inc., Charles Schwab & Co., Inc., and Verizon Wireless, where Operations Support Specialists typically earn around $45K, $43K, or $42K, respectively.
With a median employee salary of $32K, J.P. Morgan Chase & Co. (JPMCC) pays significantly less than its competitors (about half the top paying employer's rate). Also approaching the lower end are Wells Fargo Bank at $32K, SunTrust Banks Inc. at $33K, and Wells Fargo Advisors Financial Network, LLC at $36K.
Popular Skills for Operations Support Specialist
Operations Support Specialists report using a deep pool of skills on the job. Most notably, skills in Accounting, Project Management, Operations Management, and Systems Troubleshooting are correlated to pay that is above average, with boosts between 8 percent and 18 percent. Those listing Banking as a skill should be prepared for drastically lower pay. Problem Solving and Office Administration also typically command lower compensation. For most people, competency in Microsoft Excel indicates knowledge of Data Entry. Most people familiar with Microsoft Office also know Customer Service and Data Entry.
Pay by Experience Level for Operations Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Operations Support Specialists, experience does not seem to be a major factor in determining pay. People who have worked for fewer than five years bring home $39K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $43K. After working for 10 to 20 years, Operations Support Specialists make a median salary of $47K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; an Operations Support Specialist with more than 20 years of experience can earn $51K on average.
Pay Difference by Location
For those looking to make money, Operations Support Specialists in San Francisco enjoy an exceptional pay rate, 49 percent above the national average. Operations Support Specialists can also look forward to large paychecks in cities like Washington (+41 percent), Boston (+23 percent), Denver (+15 percent), and New York (+13 percent). Falling short of the national average by 18 percent, the area with the worst salaries is Austin. Below-median salaries also turn up in Dallas and Charlotte (5 percent lower and 3 percent lower, respectively).
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