The title of operations team leader can be applied to a wide variety of positions. In some cases, it can apply to a manager at a bakery. In others, it could mean the supervisor of a section of a bank who is responsible for protecting the company against money laundering. It all depends on which field you are looking in.
In all cases, this is not an entry level position. No matter what field you are in, both experience and (usually) a degree are necessary. In order to supervise others and oversee the operations of a company, you must have a working knowledge of what that company does and how it runs. It is important that as operations team leaders are prepared to supervise other employees and oversee that things are running smoothly within a company. This can include offering guidance to coworkers or those being managed, as well as feedback and direction. It is important that the team leaders manage their team(s) in a way that creates harmony and cooperation between teammates.
Operations team leaders are responsible for ensuring that the company and employees are functioning as intended. This means that troubleshooting, identifying and solving problems, and tracking data are often part of this type of job position. If an operations team leader works in a more client-centric area, they must ensure that the services being offered to the clients are consistent and satisfactory. All in all, most operations team leaders will have the following duties: administrative, quality control, professional development (for themselves or their team members), daily supervision, and in some cases compliance as well.
Operations Team Leader Tasks
- Provide premier customer service, develop a technically qualified work force, reduce operating costs, inventories and lead times through continuous improvements.
- Ensure a safe work environment, maximize profitable growth, and drive quality improvements.
- Oversee day-to-day operations activities.
- Ensure support and troubleshooting is provided for all operations.