An orthodontic receptionist works at an orthodontics office, generally at the front desk. They are often be the first employee to greet customers as they enter the office, checking in patients as they arrive. Other tasks performed by orthodontic receptionists include scheduling follow-up appointments, answering the phone, answering patient questions on issues such as appointments and pricing, and sending follow-up appointment reminders to patients. The receptionist may also have to work with insurance companies to gain authorization for procedures, as well as perform filing duties such as organizing patient records. It is important for the orthodontic receptionist to stay up to date with what their office offers to patients and significant updates in the field so that they are able to respond to patients’ questions and concerns.
Requirements for this position may include previous experience in a medical or dental office, as well as a high school diploma or equivalent. It is useful to have knowledge of medical, dental and orthodontics terminology; however, this is often taught on the job as needed. The receptionist should be able to work well on a team and with a variety of staff members such as orthodontists, dental assistants and other office staff. Additionally, orthodontic receptionists must be able to operate basic computer programs such as their office's scheduling software. They also need to have strong communication, customer service and telephone skills.
Orthodontic Receptionist Tasks
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Interview patients to complete insurance and privacy forms.
Receive insurance co-pay payments and post amounts paid to patient accounts.
Schedule and confirm patient appointments, check-ups and physician referrals.
Answer telephones and direct calls to appropriate staff.