Orthodontic treatment coordinators work in dentistry and orthodontics offices, and their primary role is communicating with patients about available treatment plans, including the benefits and risks of each. This requires thorough knowledge of orthodontic procedures and the ability to make accurate financial estimates. The coordinator's goal is to generate high procedure acceptance rates from patients, while strictly adhering to company policies and procedures. This job does not include actual diagnosis of patients, but rather education and advice given as a follow-up to the orthodontist's diagnosis. Other day-to-day duties performed by the orthodontic treatment coordinator include following up with patients on payment plans and insurance coverage, ensuring that money is received in a timely manner.
The position generally has no direct supervisor, but coordination with coworkers and technicians is required in addition to regular contact with patients. The work environment is generally limited to an office setting during regular business hours. No travel is usually required, but, in some cases, training may require workshop attendance or overtime.
Specific education beyond a high school degree or equivalent is not usually required for this position, but a minimum of three years of work experience is considered standard; some positions specifically require relevant experience in a similar position. Necessary skills for the job include advanced communication and organizational skills, along with knowledge of treatment plans and regulations such as Code on Dental Procedures and Nomenclature (CDT code).
Orthodontic Treatment Coordinator Tasks
Provide patients with proposed treatment plans and cost estimates.
Schedule new appointments and maintain treatment schedule.
Answer orthodontic related phone calls and questions.
Coordinate orthodontic services with other dental and medical services.