An orthodontics office manager oversees many of the duties related to clerical work and daily operations in an orthodontic practice. Since this is a management position, it will usually be necessary to oversee a small team. These team members will carry out front office duties, such as scheduling, following up, answering phone calls, greeting patients, billing, collecting, and verifying insurance. The office manager should make sure that all employees are trained proficiently and that they have strong knowledge of what the company offers.
General duties relating to management will be expected, such as payroll, scheduling, hiring, and carrying out employee evaluations. The manager should also oversee the daily performance of these staff members to make sure that tasks are being carried out proficiently. Computer skills are necessary, in order to be able to carry out correspondence, to keep records, and to manage finances and budgets. The manager should carry out inventory periodically and should make sure that supplies are always available. When supplies are running low, the manager should make sure that they are ordered, so that they will reach the office in a timely manner. A budget may be given to the office manager, so it is important to choose quality supplies that are also low in cost. The orthodontic office manager should fill in duties personally whenever necessary.
A minimum of a bachelor’s degree in management or a related degree is sometimes required. Other times, this education can be substituted with adequate experience.
Orthodontics Office Manager Tasks
Oversee day-to-day operational and staffing activities.
Assure compliance and maintain awareness of payer and reimbursement policies, coding guidelines and health insurance changes.
Maintain organizational policies and procedures for the office.
Administer fiscal operations; including accounting, planning budgets and coordinating financial reporting.