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PBX Operator Salary

Earnings for PBX Operators in the United States come in at around $11.78 per hour on average. Lower pay rates hover around $8.93 per hour, and the higher rates verge on $15.50. Location and career length each impact pay for this group, with the former having the largest influence. PBX Operators who responded to the questionnaire are largely women, dominating at 81 percent. Most PBX Operators like their work and job satisfaction is high. While somewhere between a fifth and a fourth report receiving no health benefits, a fair number do receive medical coverage, and more than half have dental, as well. This overview is based on answers to PayScale's salary questionnaire.
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$20,134 - $53,107
(Median)
$20K
$29K
$53K
MEDIAN: $29,000
10%
50%
90%

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$8.93 - $15.50
(Median)
$8
$12
$15
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$20,134 - $53,107  
   
Bonus
$0.00 - $592  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,671 - $34,032  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 16
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.93 - $15.50  
   
Overtime
$10.39 - $28.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $592  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,671 - $34,032  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 277

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United States (change)


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Job Description for PBX Operator

PBX operators are excellent at managing multiple phone lines in hospital settings. They generally operate the "Post Box Exchange" phone system, which is a telecommunication console used for communication in hospitals. There are some phone duties, which include putting customers on hold and transferring them to the correct departments. These operators generally work as receptionist within hospitals, usually at a desk.

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PBX Operator Tasks

  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.
  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.

PBX Operator Job Listings

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Survey results show that PBX Operators typically report just a few professional skills. Telecommunications and Customer Service are considered valuable skills and can increase employee pay. Those with knowledge of Customer Service tend to be skilled in Telecommunications as well.

Pay by Experience Level for PBX Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many PBX Operators, extensive experience does not lead to significantly more money. The median compensation for relatively untried workers is $25K; in the five-to-10 year group, it's higher at around $26K. On average, PBX Operators make $26K following one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $27K.

PBX Operator Advice

What do you wish you knew about your job when you first started out?

PBX Operator in McAlester:
"Learning Experience"
A good stepping stone for those wanting to be in the medical field. Teaches you quickness and efficiency when it comes to paperwork and 10 ten on the keyboard. Gives you familiarity with your Hospital and different locations on the site. Communication is the key to any successful job.

Related Job Salaries

United States (change)

Experience Affects PBX Operator Salaries

Late-Career
up arrow 9%

Experienced
up arrow 4%

Mid-Career
up arrow 3%

National Average
$25,000

Entry-Level
up arrow 2%

Skills That Affect PBX Operator Salaries

Telecommunications
up arrow 2%

National Average
$25,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
32%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 58% employee benefits None: 22%
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