PBX Operator Salary

PBX Operators in the United States can expect to earn an average of $11.86 per hour. Earnings sit near $8.99 per hour on the lower side but can approach $15.69 on the higher side. Location is the biggest factor affecting pay for this group, followed by career length. Female PBX Operators make up most of the survey respondents at 79 percent. Work is enjoyable for PBX Operators, who typically claim high levels of job satisfaction. Although approximately one in five lack health benefits of any kind, a strong majority do enjoy medical insurance, and the larger part get dental coverage, too. The information for this snapshot was generated by responses to the PayScale salary survey.
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$19,392 - $53,107

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$8.99 - $15.69

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$19,392 - $53,107  
   
Bonus
$0.00 - $304.10  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,738 - $34,450  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 16
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.99 - $15.69  
   
Overtime
$10.72 - $24.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $304.10  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,738 - $34,450  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 270
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Job Description for PBX Operator

PBX operators are excellent at managing multiple phone lines in hospital settings. They generally operate the "Post Box Exchange" phone system, which is a telecommunication console used for communication in hospitals. There are some phone duties, which include putting customers on hold and transferring them to the correct departments. These operators generally work as receptionist within hospitals, usually at a desk.

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PBX Operator Tasks

  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.
  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.

PBX Operator Job Listings

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PBX Operators typically list a handful of skills they use on the job. Telecommunications and Customer Service are considered valuable skills and can increase employee pay. It is not unusual for someone who knows Customer Service to be familiar with Telecommunications as well.

Pay by Experience Level for PBX Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


People who have worked for fewer than five years bring home $25K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $26K. PBX Operators see a median salary of $26K after reaching one to two decades on the job. Survey participants who have worked for more than two decades report bringing in $28K on average.

PBX Operator Advice

What do you wish you knew about your job when you first started out?

PBX Operator in McAlester:
"Learning Experience"
A good stepping stone for those wanting to be in the medical field. Teaches you quickness and efficiency when it comes to paperwork and 10 ten on the keyboard. Gives you familiarity with your Hospital and different locations on the site. Communication is the key to any successful job.

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Experience Affects PBX Operator Salaries

Late-Career
up arrow 10%

Mid-Career
up arrow 3%

Experienced
up arrow 3%

National Average
$25,000

Entry-Level
up arrow 1%

Skills That Affect PBX Operator Salaries

Telecommunications
up arrow 1%

National Average
$25,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
33%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 66%
vision benefits Vision: 60% employee benefits None: 21%
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