PBX Operator Salary

PBX Operators in the United States pull down an average of $11.84 per hour. Compensation ranges between $9.07 per hour and $15.83. Location and experience level each impact pay for this group, with the former having the largest influence. Most PBX Operators like their work and job satisfaction is high. Some workers in this field — just under one in four — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by the greater part. Men are in the minority of survey respondents, with female PBX Operators making up 78 percent. The numbers in this rundown were provided by PayScale's salary survey participants.
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$19,315 - $53,107
(Median)
$19K
$26K
$53K
MEDIAN: $25,641
10%
50%
90%

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$9.07 - $15.83
(Median)
$9
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$19,315 - $53,107  
   
Bonus
$0.00 - $199.56  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,891 - $34,526  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 16
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.07 - $15.83  
   
Overtime
$10.88 - $24.98  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $199.56  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,891 - $34,526  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 298
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Job Description for PBX Operator

PBX operators are excellent at managing multiple phone lines in hospital settings. They generally operate the "Post Box Exchange" phone system, which is a telecommunication console used for communication in hospitals. There are some phone duties, which include putting customers on hold and transferring them to the correct departments. These operators generally work as receptionist within hospitals, usually at a desk.

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PBX Operator Tasks

  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.
  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.

PBX Operator Job Listings

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PBX Operators report a narrow range of specific skills. Telecommunications and Customer Service are considered valuable skills and can increase employee pay. It is not unusual for someone who knows Customer Service to be familiar with Telecommunications as well.

Pay by Experience Level for PBX Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have fewer than five years of experience earn around $24K on average. People who have worked for five to 10 years can expect a higher median salary of $25K. PBX Operators bring in $26K after working for 10 to 20 years. PBX Operators who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

PBX Operator Advice

What do you wish you knew about your job when you first started out?

PBX Operator in McAlester:
"Learning Experience"
A good stepping stone for those wanting to be in the medical field. Teaches you quickness and efficiency when it comes to paperwork and 10 ten on the keyboard. Gives you familiarity with your Hospital and different locations on the site. Communication is the key to any successful job.

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Experience Affects PBX Operator Salaries

Experienced
up arrow 4%

Late-Career
up arrow 4%

Mid-Career
up arrow 1%

National Average
$25,000

Entry-Level
up arrow 2%

Skills That Affect PBX Operator Salaries

Telecommunications
up arrow 3%

Customer Service
0%

National Average
$25,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
29%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 66%
medical benefits
Vision: 60%
dental benefits
None: 23%
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