PBX operators are excellent at managing multiple phone lines in hospital settings. They generally operate the "Post Box Exchange" phone system, which is a telecommunication console used for communication in hospitals. There are some phone duties, which include putting customers on hold and transferring them to the correct departments. These operators generally work as receptionist within hospitals, usually at a desk.
Dealing with customers may be stressful, so PBX operators must be able to stay calm and communicate well at all times. They communicate frequently between doctors, patients, and other hospital workers, as well. They may be required to page doctors and other personnel regarding emergency calls or other urgent dispatch messages, and must also be comfortable with using fax machine to send and receive faxes.
The main priority of a PBX operator is to maintain high standards set for customer service by the hospital for which they work. Their goal is to be an advocate for the customer and provide the best service possible, and this may include explaining product information. They must be friendly and detail-oriented, as well.
A high school diploma is generally required for this position, and prior customer service and/or retail experience is ideal, as strong interpersonal skills are required when dealing with customers. Some computer skills, particularly in data entry and Microsoft Word, are also required.
This position can be full-time or part-time. Shifts may certainly vary, as hospitals operate 24/7.
PBX Operator Tasks
Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
Process outgoing mail and receive deliveries.
Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
Operate telephone switchboard to answer, screen, route calls and relays messages.