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PBX Operator Salary (United States)

PBX Operators in the United States can expect wages of $11.76 per hour on average. Compensation ranges from $8.88 per hour on the lower end to $15.67 on the higher end. Geographic location and tenure each impact pay for this group, with the former having the largest influence. The vast majority of PBX Operators (81 percent) who responded to the survey are women. Some workers in this field — roughly a fourth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by more than half. Work is enjoyable for PBX Operators, who typically claim high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
PBX Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$20,134 - $50,576
(Median)
20K
24K
29K
39K
51K
MEDIAN: $29,000
10%
25%
50%
75%
90%
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PBX Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.88 - $15.67
(Median)
8
12
14
16
MEDIAN: $11.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$20,134 - $50,576  
   
Bonus
$0.00 - $495.57  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,564 - $34,633  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 16
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.88 - $15.67  
   
Overtime
$10.39 - $28.38  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $495.57  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,564 - $34,633  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 263
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Job Description for PBX Operator

PBX operators are excellent at managing multiple phone lines in hospital settings. They generally operate the "Post Box Exchange" phone system, which is a telecommunication console used for communication in hospitals. There are some phone duties, which include putting customers on hold and transferring them to the correct departments. These operators generally work as receptionist within hospitals, usually at a desk.
Read More...
PBX Operator Tasks
  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.
  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.

PBX Operator Job Listings

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Just a handful of professional skills are reported by PBX Operators who took the survey. Telecommunications and Customer Service are considered valuable skills and can increase employee pay. Skills that pay less than market rate include Customer Service. Many workers who know Customer Service also know Telecommunications.

Pay by Experience Level for PBX Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Although individuals who have less than five years' experience earn $24K on average, people with five to 10 years benefit from a notably larger average of $25K. After working for 10 to 20 years, PBX Operators make a median salary of $26K. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $25K.

Pay Difference By Location

Los Angeles
up arrow 33%
National Average
$25,000
Orlando
up arrow 21%
Larger circles over a city indicate a job is popular in that location.
Surpassing the national average by 33 percent, PBX Operators in Los Angeles receive some of the highest pay in the country. Location is a huge contributor to overall pay, with PBX Operators in Orlando earning a whopping 21 percent below the national average.

PBX Operator Advice

What do you wish you knew about your job when you first started out?
PBX Operator in McAlester:
"Learning Experience"
A good stepping stone for those wanting to be in the medical field. Teaches you quickness and efficiency when it comes to paperwork and 10 ten on the keyboard. Gives you familiarity with your Hospital and different locations on the site. Communication is the key to any successful job.

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Experience Affects PBX Operator Salaries

Experienced
up arrow 4%
Mid-Career
up arrow 2%
Late-Career
up arrow 2%
National Average
$25,000
Entry-Level
up arrow 3%

Skills That Affect PBX Operator Salaries

Telecommunications
up arrow 2%
National Average
$25,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 43 votes.

Gender

Female
81%
female alumni
 
Male
19%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
32%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 61%
vision benefits Vision: 56% employee benefits None: 25%