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PBX Operator Salary

PBX Operators in the United States pull down an average of $11.76 per hour. Compensation ranges from $8.91 per hour on the lower end to $15.51 on the higher end. Geography and career length each impact pay for this group, with the former having the largest influence. For the most part, PBX Operators enjoy their work and report high levels of job satisfaction. Female PBX Operators far outnumber their male contemporaries among survey respondents. While just under a fourth report receiving no health benefits, a fair number do receive medical coverage, and a majority have dental, as well. Respondents to the PayScale salary survey provided the data for this report.
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$20,067 - $42,721
(Median)
$20K
$26K
$43K
MEDIAN: $26,451
10%
50%
90%

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$8.91 - $15.51
(Median)
$8
$12
$16
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$20,067 - $42,721  
   
Bonus
$0.00 - $592  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,640 - $33,986  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 15
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.91 - $15.51  
   
Overtime
$10.43 - $27.86  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $592  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,640 - $33,986  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 271

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Job Description for PBX Operator

PBX operators are excellent at managing multiple phone lines in hospital settings. They generally operate the "Post Box Exchange" phone system, which is a telecommunication console used for communication in hospitals. There are some phone duties, which include putting customers on hold and transferring them to the correct departments. These operators generally work as receptionist within hospitals, usually at a desk.

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PBX Operator Tasks

  • Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
  • Operate telephone switchboard to answer, screen, route calls and relays messages.
  • Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
  • Process outgoing mail and receive deliveries.

PBX Operator Job Listings

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PBX Operators report a focused set of job skills. Telecommunications and Customer Service are considered valuable skills and can increase employee pay. Those with knowledge of Customer Service tend to be skilled in Telecommunications as well.

Pay by Experience Level for PBX Operator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $24K, but survey participants with five to 10 years of experience earn a significantly higher median of $26K. On average, PBX Operators make $26K following one to two decades on the job. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $25K on average.

PBX Operator Advice

What do you wish you knew about your job when you first started out?

PBX Operator in McAlester:
"Learning Experience"
A good stepping stone for those wanting to be in the medical field. Teaches you quickness and efficiency when it comes to paperwork and 10 ten on the keyboard. Gives you familiarity with your Hospital and different locations on the site. Communication is the key to any successful job.

Related Job Salaries

United States (change)

Experience Affects PBX Operator Salaries

Experienced
up arrow 4%

Mid-Career
up arrow 3%

Late-Career
up arrow 2%

National Average
$25,000

Entry-Level
up arrow 2%

Skills That Affect PBX Operator Salaries

Telecommunications
up arrow 2%

National Average
$25,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
33%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 63%
vision benefits Vision: 58% employee benefits None: 22%