A PC maintenance technician’s primary responsibilities revolve around maintaining, repairing, and troubleshooting computer hardware, software, networks, and peripherals. A maintenance technician will normally be required to have an associate’s degree in IT or computer science, experience, and/or industry certifications. The technician should have extensive knowledge of common systems and programs.
The maintenance technician will spend a great deal of time servicing others’ machines, as well as working remotely on computers and networks. He or she will be required to exhibit knowledge of a large variety of systems and programs to troubleshoot whatever issues may arise in a timely manner. It is possible that a PC maintenance technician’s responsibilities may be split between multiple clients, so as to allow for specialization among hardware, user support, and networking.
A technician’s hours may vary widely, but typically he or she will work standard daytime hours. However, a technician may be required to additionally work outside of these hours. Installation updates on company-wide systems are usually performed when the systems are not being used, so as to cause the least amount of disturbance. Thus, weekends may be required. Additionally, after some experience, a maintenance technician may be required to create manuals and instructions for others, so that support can be provided if a technician is not available.
PC Maintenance Technician Tasks
Provide routine to semi-routine maintenance, diagnostics and repair on PC software, hardware, network and peripherals.
Identify, research and resolve technical problems.
Install new software packages and upgrades.