A parking lot attendant monitors access and provides basic oversight for a parking garage or surface lot. In some settings, a parking lot attendant may also function as a valet, parking and later retrieving vehicles for customers or employees. Duties can involve accepting payment, checking identification badges, issuing passes, and otherwise ensuring that only authorized visitors or paying customers are using the parking lot. In parking garages where spaces are limited, the attendant may direct drivers to particular spots and may be responsible for updating an online system that shows remaining parking availability and rates. In addition, the position usually requires monitoring the premises by viewing security cameras or by walking around the lot to address loitering, litter, and other issues.
Parking lot attendants are expected to offer friendly customer service to drivers but also to enforce parking rules and regulations. In addition to interacting with drivers, an attendant may communicate and cooperate with security guards and maintenance staff and report to a supervisor or manager.
An attendant may work for a private company that specializes in parking lots, for a government building or public parking structure, or for an event venue such as an arena or stadium. Depending on the setting, the work can be indoors, outdoors, or a combination of both, though a small office or booth is usually provided. Because some lots operate around the clock, attendants may work a variety of shifts, including overnight.
Many, but not all, positions require a high school diploma or a GED. A standard driver's license is required for positions that involve valet service. Parking lot attendants may expect to operate equipment such as security cameras, cash registers, digital signs, and computers for basic tasks.
Parking Lot Attendant Tasks
- Enter parking space availability into online systems.
- Monitor parking area for cleanliness, debris, and loitering.
- Accept payment, confirm passes, or badges are current and allow vehicles into parking areas.
- Take cars for valet services and park and retrieve them.