Parts Counterman Salary
Job Description for Parts Counterman
A parts counterman typically works in an automotive or hardware retail store. They are the "middle man" between the parts technicians and the customers.Read More...
They assist customers over the phone, fulfilling requests and orders for parts; if the part is not in stock, they must advise the customer if there is another suitable replacement and alert the customer when the order comes in.
If a customer returns a defective part, they must identify the defect and either exchange it for a new part or return the customer’s money. If an identical replacement is not in stock, they must place a new order or see if there is another part that can be substituted.
A parts counterman typically is tasked with monitoring inventory. They see how much of any specific part is in stock and write down the item numbers when new product needs to be ordered. They perform these duties under the supervision of a manager.
If a customer does not know the specific part they need, the parts counterman is expected to be able to accurately identify the part required and help the customer with their request. They may be able to locate a customer’s purchase history in order to help them. They may also listen to the customer’s description of the problems that they’re having and recommend a suitable fix.
A parts counterman usually must have some prior retail experience, as well as knowledge of parts and mechanics.
Parts Counterman Tasks
- Purchase equipment parts or supplies in order to maintain stock levels.
- Maintain documentation of requisitions and records of inventory.
- Monitor and verify the delivery of parts, and conduct an inspection to ensure quality.
Common Career Paths for Parts Counterman
Parts Countermans often transition into Parts Manager positions, for which compensation tends to be much higher. On average, Parts Managers earn $41K per year. A Parts Counterman may also move into a role as a Parts Specialist or an Automotive Customer Service Consultant & Parts Technician.
Parts Counterman Job Listings
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Popular Employer Salaries for Parts Counterman
Napa Auto Parts Company, Toyota Dealership, AutoZone, Inc., Honda Dealership, and Carquest Auto Parts are top-notch employers for Parts Countermans in this area. Heading up the field in terms of compensation, Penske Automotive Group, Inc. offers the most; Parts Countermans earn $48K on average there. Parts Countermans can also look forward to large paychecks at Honda Dealership ($35K), Toyota Dealership ($33K), and Genuine Parts Company ($25K).
With a median salary of $20K, AutoZone, Inc. provides Parts Countermans with the lowest pay in their field; moreover, earnings are capped at only $26K, limiting employee salary growth. Advance Auto Parts, Inc., Carquest Auto Parts, and Napa Auto Parts Company also rank near the bottom for pay, handing out $21K, $23K, and $24K-paychecks on average.
Popular Skills for Parts Counterman
Parts Countermans report a focused set of job skills. Most notably, skills in Order Inventory, Customer Service, Inventory Management, and Sales are correlated to pay that is above average. Most people familiar with Customer Service also know Inventory Management.
Pay by Experience Level for Parts Counterman
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Parts Countermans with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $33K. People with 10 to 20 years of experience make an average of about $36K in this role. People who have worked for more than 20 years report a median income of $38K, which is barely higher than the median for folks with 10 to 20 years of experience.
Pay Difference by Location
Houston is home to an above-average pay rate for Parts Countermans, 81 percent higher than the national average. Parts Countermans can also look forward to large paychecks in cities like Cleveland (+25 percent), Dallas (+14 percent), Denver (+11 percent), and St. Louis (+11 percent). Trailing the national average by 14 percent, Pittsburgh is the market with the smallest paychecks. Below-median salaries also turn up in San Diego and Chicago (13 percent lower and 9 percent lower, respectively).