The role of a parts manager involves keeping a parts department running smoothly by maintaining inventory of spare parts, tracking purchase trends to ensure that adequate inventory is met and planning part inventory needs, reordering parts that are low on stock to ensure that they get restocked in a timely manner, and working with the public as needed to meet demands and achieve satisfaction. An important role of the parts manager is to make sure that business is profitable, and this is achieved by looking at part sales, expenses and how much inventory is being kept in order to make sure that profitability goals are being met. The parts manager does this by figuring out which parts are in high demand in order to keep a consistent stream of revenue and keep inventory well stocked to ensure customer loyalty and quick turnaround time. The parts manager typically works indoors in a repair facility, maintaining the availability of parts to the workers, or may work in an parts store serving the public directly. A parts manager may work with repair technicians to provide parts in a timely manner to keep business running smoothly, and will communicate with supervisors or management about critical parts issues, such as shortages or customer satisfaction or safety concerns. The parts manager may work with the general public in ordering parts and answering questions about parts' availability or other concerns. The parts manager supervises parts clerks, making sure that they perform their tasks correctly and serve the customer well. A parts manager position does not usually require a college degree, though a high school diploma or equivalent, along with relevant work and management experience, is typical. The parts manager can expect to keep work hours that coincide with the operating hours of the business they serve. On a typical day, parts managers work to keep all aspects of the flow of parts running smoothly.
Parts Manager Tasks
- Analyze sales, expenses and inventory each month to maintain profit goals.
- Sell spare and replacement parts and equipment in repair shop or parts store.
- Maintain the supply of replacement parts using a computerized system.
- Handle customer requests and complaints.