A parts manager oversees the parts department in settings such as vehicle service departments, car dealerships and retail stores. Duties performed by parts managers include monitoring purchasing trends, managing inventory and reordering parts as needed; at all times, they must ensure that inventory is sufficiently stocked to meet customer needs and encourage sales. Parts managers must report any issues related to parts to other managers and their supervisors as needed, as well as resolve any problems such as low inventory or overstock in a prompt manner.
Additionally, these managers must be able to effectively manage a staff within the parts department. They may be responsible for hiring, disciplining and firing staff as needed, and they may also have scheduling responsibilities. Parts managers ensure their staff meet any sales goals and provide customers with the best possible purchasing experience. Compliance with federal and local laws and regulations that may affect selling parts is essential, and it is important to be aware of any changes to laws as they occur.
A high school diploma or equivalent is usually the minimum educational requirement for this position. Previous auto parts experience is generally needed, and managerial experience may be required or preferred. Parts managers must have strong customer service, organizational and communication skills; they must be able to work effectively as a leader in their department as well.
Parts Manager Tasks
Maintain the supply of replacement parts using a computerized system.
Handle customer requests and complaints.
Analyze sales, expenses and inventory each month to maintain profit goals.
Sell spare and replacement parts and equipment in repair shop or parts store.