Patient Access Manager Salary
Patient Access Managers in the United States take home an average $58K annually. Residence is the biggest factor affecting pay for this group, followed by experience level and the particular employer. Men are in the minority of survey respondents, with female Patient Access Managers making up 77 percent. Most Patient Access Managers report high levels of job satisfaction. Most claim medical and dental insurance and a large number get vision coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Patient Access Manager
Patient access managers generally work in hospitals. They oversee the admissions/registration department of a hospital. Some of the typical duties for patient access managers include mentoring and training new staff in the admissions department, monitoring the data collected in the admission process for accuracy, coordinating the daily activities of staff members in the department to ensure a high level of customer service, and ensuring that all staff members in their department are complying with departmental, institutional, and national policies and regulations. They may also be responsible for overseeing certain financial aspects of the admissions department, such as the budget, and the resources needed by the department. Patient access managers can also be responsible for general managerial duties, such as leading regular staff meetings within their department, scheduling staff members, providing performance evaluations, setting departmental goals and ensuring the department meets those goals, and interviewing and hiring new staff members.Read More...
At least 5 years experience in a healthcare setting is required for this job. Some institutions also require at least 3 years of supervisory experience. A bachelor's degree is generally preferred but is not required by all hospitals. Certification and licensing requirement vary by state.
Patient access managers need to be able to work in a stressful environment, be highly organized, and have good critical thinking and decision-making skills. Physical demands generally include being able to sit for long periods of time, operate a computer and other office equipment, and occasionally lift 25 to 50 pounds. Patient access managers will have frequent contact with other staff members and the public. Therefore, they need to have excellent interpersonal communication skills.
Patient Access Manager Tasks
- Monitor budget and utilize operational resources, participate in program development.
- Oversee day-to-day patient access operations and staff.
- Ensure services meet patient requests through accessibility, timeliness and ease of registration and related services.
- Ensure services are in compliance with patient confidentiality and other professional standards, state and federal regulatory requirements.
- Manage the selection, training and development of patient access staff.
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Popular Employer Salaries for Patient Access Manager
Popular Skills for Patient Access Manager
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Operations Management, Customer Relationship Management, Project Management, and People Management are correlated to pay that is above average, with boosts between 6 percent and 10 percent. Those listing Insurance as a skill should be prepared for drastically lower pay. Scheduling and Customer Service also typically command lower compensation. Competency in Customer Relationship Management frequently indicates knowledge of People Management.
Pay by Experience Level for Patient Access Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $49K on average, but those with five to 10 years of experience enjoy a much bigger median of $56K. Patient Access Managers with one to two decades of relevant experience report an average salary of approximately $63K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $62K on average.