Patient account representatives perform a number of functions related to patient accounts for facilities such as hospitals and clinics. They may process claims, collect payments, and resolve questions and problems about the account. Patient account representatives are the primary source of information for patients who call with questions about a bill. They answer questions, resolve problems, and assist patients with repayment terms. They are also responsible for contacting patients who are delinquent in payment by mail, email, and/or telephone. Additionally, they may contact insurance companies regarding claims, update account information, and provide basic administrative tasks on accounts.
Patient Account Representative Tasks
Record information about financial status of customers and status of collection efforts.
Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
Locate and notify customers of delinquent accounts by mail or telephone.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.