Patient Coordinator Salary
Job Description for Patient Coordinator
Hospital stays can be stressful for both patients and their families, and it is essential that the patient receives optimal care, attention, and comfort. The person tasked with overseeing quality standards for patient care is the patient care coordinator. The patient care coordinator takes on an advocacy role, acting as a link between the health care system and the patients under their organization's care. The specific roles of the patient coordinator can vary dramatically, as these professionals are hired by a wide range of health care employers. Generally, the patient coordinator's primary tasks include keeping a line of communication open between the patient and the medical staff to help patients understand their treatment options, review the care patients are receiving, and act on feedback received from the patient. Patient coordinators may take on social worker roles for patients who require it.Read More...
The wide variety of roles for patient coordinators means that the specific requirements may be quite different depending on the area of healthcare and duties performed in the position. Some less complex roles, such as those only including office coordination, require a high school diploma or equivalent; other forms of the position may require higher education, all the way up to nursing certification. Patient coordinators must also be compassionate, driven individuals who take on a close interest in the affairs of patients and are able to identify areas of need or deficiency, even if the patients are unaware of them. They must be organized and detail-oriented as well.
Patient Coordinator Tasks
- Schedule patient visits and answer pre-visit questions, including about billing and preparation.
- Perform analytical and data entry tasks.
- Answer patient calls, emails and questions, including finding answers and insurance estimates.
- Confidentially manage patient accounts, including contact information, insurance, and financial information.
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Popular Skills for Patient Coordinator
Survey results imply that Patient Coordinators deploy a deep pool of skills on the job. Most notably, skills in Microsoft Office, Accounts Receivable, Patient Education, and Electronic Medical Records (EMR) are correlated to pay that is above average. Skills that seem to negatively impact pay include Bilingual, Medical Records, and Billing. Most people experienced in Customer Service also know Insurance.
Pay by Experience Level for Patient Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Patient Coordinators with a lot of experience do not necessarily enjoy more money. Respondents with less than five years' experience take home $32K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $36K. After working for 10 to 20 years, Patient Coordinators make a median salary of $38K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $40K.
Pay Difference by Location
With a pay rate for Patient Coordinators that is 33 percent greater than the national average, San Diego offers a comfortable salary for those in this profession. Patient Coordinators will also find cushy salaries in Chicago (+30 percent), Beverly Hills (+27 percent), Seattle (+26 percent), and New York (+23 percent). In Tampa, salaries are 18 percent below the national average and represent the lowest-paying market. Employers in St. Louis and Philadelphia also lean toward paying below-median salaries (14 percent lower and 5 percent lower, respectively).
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