Hospital stays can be stressful for both patients and their families, and it is essential that the patient receives optimal care, attention, and comfort. The person tasked with overseeing quality standards for patient care is the patient care coordinator. The patient care coordinator takes on an advocacy role, acting as a link between the health care system and the patients under their organization's care. The specific roles of the patient coordinator can vary dramatically, as these professionals are hired by a wide range of health care employers. Generally, the patient coordinator's primary tasks include keeping a line of communication open between the patient and the medical staff to help patients understand their treatment options, review the care patients are receiving, and act on feedback received from the patient. Patient coordinators may take on social worker roles for patients who require it.
Patient Coordinator Tasks
Answer patient calls, emails and questions, including finding answers and insurance estimates.
Confidentially manage patient accounts, including contact information, insurance, and financial information.
Schedule patient visits and answer pre-visit questions, including about billing and preparation.
Perform analytical and data entry tasks.