Patient financial services supervisors work in the medical field in a hospital, clinical, or private practice environment and oversee staff who carry out billing duties and communicate with insurance companies and Medicaid to ensure that the organization is receiving maximum reimbursement.
Some cash handling duties may be involved in this position, and it may also be necessary to follow up with patients in collection efforts for balances due. These supervisors may be in charge of hiring and firing, creating employee schedules, and carrying out employee evaluations, and it's also important to monitor daily operations to discover problems and how to remedy them. In some positions, they are also expected to find ways to quicken and automate particular processes.
Knowledge of medical codes is necessary for this position, and it is important to ensure that staff members are complying to standard medical coding procedures. These supervisors also ensure that all staff members are carrying out their duties within the scope of the organization’s policies and according to federal and local law.
Good customer service skills should be demonstrated at all times, and knowledge of patient assistance services is essential in order to direct patients to these services if they are needed. Sometimes, these supervisors must identify areas that need improvement and will administer training. When necessary, they will also carry out billing functions first-hand. Because this is a supervisory position, a few years of experience in the billing area of the medical field may be required. A college degree and certification as a professional coder are also required.
Patient Financial Services Supervisor Tasks
Ensure compliance with company polices and procedures, as well as state and federal regulations.
Review medical records in order to ensure accuracy of coding, fees and charges due.
Maintain preparation of statements and bills, resolve discrepancies in accounting records.
Review, evaluate and resolve billing process issues and revenue collections.
Supervise the day to day billing operations activities; assist in hiring, training and reviewing performance of staff.