Patient registration clerk are responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, these professionals must collect co-pays, answer calls, and page medical employees as needed. Patient registration clerks may also schedule patient appointments and obtain patients' authorization for procedures. This is typically a job that takes place in a health care facility, with long periods of sitting and/or standing required. These professionals typically work during regular business hours if they work for a private practice; however, in an environment that is open 24 hours a day (such as a hospital), patient registration clerks may work a variety of shifts.
Employers typically require that patient registration clerks have at least a high school diploma or equivalent. However, many prospective employers prefer a bachelor's degree in a discipline related to health care. Employers also generally prefer patient registration clerks to have some previous billing experience and a solid understanding of basic medical terminology. Being able to communicate effectively (both in written and verbal form) is essential, as is proficiency with basic computer programs such as the Microsoft Office suite. These clerks must be able to work well on their own, as well as in a team setting. Additionally, they should have excellent interpersonal and customer service skills.
Patient Registration Clerk Tasks
Perform admitting duties including explaining various forms such as patient rights, medical releases and insurance.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff or department.
Assess method of payment for services, initate processing, may refer to specialist for financial options.