Patient relations coordinators are primarily responsible for processing patients in medical offices, including scheduling appointments, greeting patients, answering phones, and processing financial paperwork. Their work also involves insurance billing, collecting payments, creating payment plans, updating medical files, and handling the processing of these files between other offices and hospitals.
Patient packets must be created and distributed to new patients, and any assistance those patients require must be provided. Necessary documents must also be obtained and photocopied for insurance and medical files. As patients conclude their appointments, any further discharge information or paperwork should be provided to them before leaving the office, and these coordinators also plan routes for doctors and their aids throughout the day and must be able to effectively communicate these plans.
Patient relations coordinators must be able to sit and stand for extended periods of time, and there is some potential of exposure to infectious chemicals and materials. They must also be able to focus and multitask in a noisy environment. A high school diploma or equivalent is often a minimum requirement for this position, and computer skills including Microsoft Office and strong communication and organizational skills are also important. As much of the workday is spent interacting with patients, customer service is a high priority, and appearance must always be clean and professional. Accuracy and detail-oriented accounting skills are also necessary for success in this position, and applicants with prior experience in the medical clerical field may be preferred by some employers.