Patient relations managers serve as the face of the office and are responsible for handling patients' questions, comments, and concerns. They must be able to adapt to any type of situation, think quickly on their feet, and treat each patient as a valued client and ensure that they are cared for in a quick and efficient manner. They must also be comfortable working in a fast-paced environment.
In addition to handling patients' questions or concerns, patient relations managers must be able to explain payment options and insurance. As such, a strong background in the medical insurance field is highly beneficial to convey these policies to patients in a clear and concise manner. While working with patients is an important part of the job, they must also be able to work closely with insurance companies to ensure that proper policies and payments are followed and received.
At least three years of prior experience in the field are generally required for this position, and patient relations managers are also tasked with reaching out to the community to gain new clients, such as assembling an event or class as part of community outreach. Requirements may also include the ability to work a switchboard, experience with Microsoft Word, Excel, and PowerPoint, and familiarity with marketing and medical terminology.
Patient Relations Manager Tasks
Ensures thorough and timely resolution of patient issues, concerns, and complaints.
Liaison between patients, their families, and the organization's physicians, departments and administration.
Responsible for managing patient relations and complaint activity.