Patient Relations Manager Salary
Job Description for Patient Relations Manager
Patient relations managers serve as the face of the office and are responsible for handling patients' questions, comments, and concerns. They must be able to adapt to any type of situation, think quickly on their feet, and treat each patient as a valued client and ensure that they are cared for in a quick and efficient manner. They must also be comfortable working in a fast-paced environment.Read More...
In addition to handling patients' questions or concerns, patient relations managers must be able to explain payment options and insurance. As such, a strong background in the medical insurance field is highly beneficial to convey these policies to patients in a clear and concise manner. While working with patients is an important part of the job, they must also be able to work closely with insurance companies to ensure that proper policies and payments are followed and received.
At least three years of prior experience in the field are generally required for this position, and patient relations managers are also tasked with reaching out to the community to gain new clients, such as assembling an event or class as part of community outreach. Requirements may also include the ability to work a switchboard, experience with Microsoft Word, Excel, and PowerPoint, and familiarity with marketing and medical terminology.
Patient Relations Manager Tasks
- Responsible for managing patient relations and complaint activity.
- Liaison between patients, their families, and the organization's physicians, departments and administration.
- Ensures thorough and timely resolution of patient issues, concerns, and complaints.
Patient Relations Manager Job Listings
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Pay by Experience Level for Patient Relations Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Those who have worked for fewer than five years take home a median salary of $55K, and workers with five to 10 years of experience earn a higher $58K on average. For Patient Relations Managers, 10 to 20 years of experience on the job amounts to an average salary of $51K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $67K on average.
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Key Stats for Patient Relations Manager
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