Patient scheduling coordinators are primarily responsible for coordinating an office's daily operations and facilitating meeting times between patients and health care professionals. Patient schedulers usually work in medical office settings, which can include family practices, specialized physician offices, physical therapy gyms, chiropractors, and psychologists. They work directly with patients to set up appointment times and determine the length of time the health care professional will need to care for the patient.
Those in this position must have good judgment in scheduling to avoid overbooking the office, but also keep the office in business.They must also be able to think quickly on their feet to determine if a patient visit is appropriate for their office. In many offices, the scheduler will also have other responsibilities, such as reminder phone calls to patients and gathering insurance information. They are relied-on heavily by health care professionals to run a smooth practice at all times.
Patient scheduling coordinators must be organized, pay attention to detail, and have excellent customer service skills. They must also be able to multitask and manage multiple health professional schedules. Communication is a must to allow both patients and health care professionals to contribute to an overall-positive experience for the patient during their visit. Computer skills are essential for most positions, since an electronic scheduling record is generally used. Some positions may require college education with an Associate’s or Bachelor’s degree, while others may provide on-the-job training. Previous work experience in an office setting is held in high regard for this position.
Patient Scheduling Coordinator Tasks
Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
Schedule, confirm and maintain patient diagnostic appointments, surgeries and medical consultations for a specific department.
Explain objectives and procedures to interviewees, or forward questions to appropriate physician or staff member.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Review, analyze and forecast cancellations, double bookings or changes in schedules.