Patient Services Representative Salary
Job Description for Patient Services Representative
A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.Read More...
Patient services representatives are often seated at a desk for most of the day, working at a computer. They are also required to extend and move quite often for filing duties. They typically work an office environment during regular business hours, although some medical facilities have weekend or evening hours and may require representatives during those times as well. Patient services representatives typically report to the office manager or office coordinator; in smaller offices, they may report directly to a physician who owns the medical office.
Patient services representatives typically must have a high school diploma or equivalent. Most employers prefer candidates with some experience in a medical office or in the healthcare field. As the first person a patient may see when they enter a medical office, it is important that a patient services representative is professional in manner and appearance. They are required to have strong communication skills, both written and verbal, as well as proficiency with computers and basic software applications (such as Microsoft Office products).
Patient Services Representative Tasks
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
Common Career Paths for Patient Services Representative
Though not the most common occurrence, Patient Services Representatives sometimes become Registered Nurses, where the average income is $56K per year. A more common career path for Patient Services Representatives is stepping into the role of Patient Account Representative or Office Manager.
Patient Services Representative Job Listings
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Popular Employer Salaries for Patient Services Representative
The Cleveland Clinic, Aspen Dental, Aurora Health Care, Inc., Conifer Health Solutions, and Chamberlin Edmonds Inc. are top-notch employers for Patient Services Representatives in this area. Palo Alto Medical Foundation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $42K. Other big spenders include Chamberlin Edmonds Inc., Children's Hospital, Boston, and Neighborcare, top-paying firms where Patient Services Representatives see paychecks nearing $39K, $34K, or $33K.
The lowest salaries can be found at Aspen Dental — median pay is $27K — and there is little variation in compensation, with paychecks starting at $21K and only reaching $32K. Others at the bottom of the scale for this job include Crystal Run Healthcare at $29K, Aurora Health Care, Inc. at $29K, and Lehigh Valley Health Network, where $30K is the norm.
Popular Skills for Patient Services Representative
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Billing, Collections, Medical Terminology, and Insurance are correlated to pay that is above average. At the other end of the pay range are skills like Bilingual and Medicaid & Medicare Billing. Most people skilled in Data Entry are similarly competent in Insurance. Most people experienced in Customer Service also know Scheduling and Insurance.
Pay by Experience Level for Patient Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. Although individuals who have less than five years' experience earn $29K on average, people with five to 10 years benefit from a notably larger average of $31K. Patient Services Representatives bring in $33K after working for 10 to 20 years. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $34K.
Pay Difference by Location
Patient Services Representatives will find that Boston offers an impressive pay rate, one which exceeds the national average by 24 percent. Patient Services Representatives will also find cushy salaries in New York (+23 percent), Seattle (+18 percent), Philadelphia (+12 percent), and Indianapolis (+8 percent). Richmond is home to the smallest salaries in the field, lagging the national average by 7 percent. A couple other locations with smaller-than-average paychecks include Nashville and Milwaukee (6 percent lower).