The larger portion of Patient Services Representatives in the United States are women. Median pay in this female-dominated area goes for around $14.36 per hour. The most influential factor affecting pay for this group is the specific employer, though the particular city and experience level have a (lesser) impact as well. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$23,409 - $47,733
$23K
$32K
$48K
MEDIAN: $32,318
10%
50%
90%

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$11.14 - $18.42
$11
$14
$18
MEDIAN: $14.36
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$23,409 - $47,733  
   
Bonus
$124.16 - $3,020  
Profit Sharing
$670  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,348 - $39,520  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 215
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.14 - $18.42  
   
Hourly Tips
$2.50  
Overtime
$11.89 - $27.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$124.16 - $3,020  
   
Profit Sharing
$670  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,348 - $39,520  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 2,344

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Receive insurance co-pay payments and post amounts paid to patient accounts.
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.

Common Career Paths for Patient Services Representative


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Though some Patient Services Representatives move into positions like Registered Nurse (where the average salary is $56K), this progression is not the norm. Becoming a Patient Account Representative or an Office Manager is, however, a more typical career progression for Patient Services Representatives.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


The Cleveland Clinic, Aspen Dental, Aurora Health Care, Inc., Chamberlin Edmonds Inc., and Conifer Health Solutions are some prominent firms with considerable interest in employing a large team of Patient Services Representatives. Palo Alto Medical Foundation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $42K. Other employers shelling out big bucks include Chamberlin Edmonds Inc., Cooper Hospital, and Children's Hospital, Boston, where Patient Services Representatives typically earn around $39K, $35K, or $34K, respectively.

Pay for Patient Services Representatives is the lowest at Aspen Dental, which has a median salary of $27K. In addition, there's little room to grow there, with salaries maxing out at $32K. Also approaching the lower end are Aurora Health Care, Inc. at $29K, Crystal Run Healthcare at $29K, and Vanderbilt Hospital at $30K.

Popular Skills for Patient Services Representative


Patient Services Representatives seem to require a rather large skill set. Most notably, skills in Billing, Collections, Medical Terminology, and Insurance are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Bilingual and Medicaid & Medicare Billing. Most people who know Customer Service also know Scheduling and Insurance. Skill sets containing Data Entry also tend to include Insurance.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $31K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $34K on average.

Pay Difference by Location

National Average: $30,210

Larger city markers indicate a job is popular in that location.

For Patient Services Representatives, busy Boston offers a higher-than-average pay rate, 26 percent above the national average. Patient Services Representatives will also find cushy salaries in New York (+20 percent), Seattle (+18 percent), Los Angeles (+15 percent), and Philadelphia (+11 percent). The lowest-paying market is Richmond, which sits 8 percent below the national average. Employers also pay below the national average in Nashville (6 percent lower) and St. Louis (2 percent lower).

Patient Services Representative Reviews

Q: What is it like working as a Patient Services Representative?

Patient Services Representative in Selma:
"Office conditions."
Pros: I like most about my job is helping the patients with there problems, or Health issues.
Cons: Working conditions.

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

Related Job Salaries

Key Stats for Patient Services Representative

Gender

Female
93 %
Male
7 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 238 votes.
043
Less than 1 year
8%
1-4 years
43%
5-9 years
22%
10-19 years
21%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Billing
up arrow 12%

Collections
up arrow 6%






Customer Service
0%

Scheduling
0%

Data Entry
0%

Medical Coding
0%

National Average
$30,000

up arrow 2%


Medicaid & Medicare Billing
up arrow 8%

Bilingual
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 238 votes.

Gender

Female
93 %
Male
7 %

Years of Experience

Less than 1 year
8%
1-4 years
43%
5-9 years
22%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
vision benefits
Vision: 61%
dental benefits
None: 16%
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