Patient Services Representative Salary

Women account for the majority of Patient Services Representatives in the United States. The entire group has an average salary of $14.01 per hour. Pay generally varies between $10.64 per hour and $18.27. While geography and tenure impact pay for this group, the particular firm is the most influential factor. The majority of workers are highly satisfied with their job. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$22,981 - $41,767

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$10.64 - $18.27

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$22,981 - $41,767  
   
Bonus
$0.00 - $753  
Profit Sharing
$299.00 - $27,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,543 - $39,228  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 270
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.64 - $18.27  
   
Overtime
$10.92 - $26.51  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $753  
   
Profit Sharing
$299.00 - $27,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,543 - $39,228  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 2,252
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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Though not the most common occurrence, Patient Services Representatives sometimes become Registered Nurses, where the average income is $55K per year. It is more probable, however, that Patient Services Representatives become Office Managers or Patient Account Representatives.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Well-known firms with a reputation for hiring numerous Patient Services Representatives include Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Chamberlin Edmonds Inc. Palo Alto Medical Foundation offers the highest compensation with a median salary of $40K. Chamberlin Edmonds Inc., Sutter Health, and University of Pennsylvania Health System are a few other companies that offer generous salaries, with Patient Services Representatives earning around $39K, $33K, or $32K at each firm, respectively.

Aspen Dental offers the lowest pay in the field with a median salary of just $26K. There's also little variation in pay at the company, with pay ranging from $21K to $34K. Conifer Health Solutions, The Cleveland Clinic, and Banner Health also rank near the bottom for pay, handing out $29K, $30K, and $30K-paychecks on average.

Popular Skills for Patient Services Representative


Patient Services Representatives report using a large range of skills on the job. Most notably, skills in Collections, Electronic Medical Records, Insurance, and Phone Support are correlated to pay that is above average. Skills that seem to negatively impact pay include Bilingual and Medicaid & Medicare Billing. Those proficient in Customer Service are, more often than not, also skilled in Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Patient Services Representatives — those with more experience do not necessarily bring in higher earnings. Those in the early stages of their career can expect to make around $28K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. The average pay reported by folks with 10 to 20 years of experience is around $32K. After two decades in the workforce, the average Patient Services Representative generally earns more than ever; median pay for this group is estimated at $34K.

Pay Difference by Location


For Patient Services Representatives, Boston provides a pay rate that is 20 percent greater than the national average. Patient Services Representatives can also look forward to large paychecks in cities like Seattle (+16 percent), San Diego (+13 percent), Philadelphia (+12 percent), and Atlanta (+9 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Tulsa. Not at the bottom but still paying below the median are employers in Milwaukee and Nashville (7 percent lower and 5 percent lower, respectively).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 7%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Phone Support
up arrow 1%

Customer Service
0%

Scheduling
0%

National Average
$30,000

Typing
up arrow 1%

Customer Relations
up arrow 1%

Microsoft Office
up arrow 1%

Medical Terminology
up arrow 1%

Data Entry
up arrow 2%

Medical Coding
up arrow 2%

Medical Records
up arrow 2%

Medicaid & Medicare Billing
up arrow 3%

Bilingual
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 357 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
7%
1-4 years
42%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 16%
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