Patient Services Representative Salary

The larger portion of Patient Services Representatives in the United States are women. Median pay in this female-dominated area goes for around $14.06 per hour. Compensation ranges between $10.76 per hour and $18.27. Earnings for this group are mostly affected by the specific employer, followed by the particular city and experience level. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Job satisfaction for Patient Services Representatives is high. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$22,969 - $42,581
(Median)
$23K
$33K
$43K
MEDIAN: $32,639
10%
50%
90%

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$10.76 - $18.27
(Median)
$11
$14
$18
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$22,969 - $42,581  
   
Bonus
$0.00 - $814  
Profit Sharing
$297.99 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,715 - $39,228  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 314
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.76 - $18.27  
   
Hourly Tips
$1.83  
Overtime
$10.99 - $26.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $814  
   
Profit Sharing
$297.99 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,715 - $39,228  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,658
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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As Patient Services Representatives transition into upper-level roles such as Registered Nurse, they may see a strong upturn in salary. Registered Nurses earn $55K on average per year. A Patient Account Representative or a Medical Receptionist is a typical transition from a Patient Services Representative role.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Patient Services Representatives fill the offices of leading firms Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Crystal Run Healthcare. Those at Palo Alto Medical Foundation can expect to make the most, with the company offering a median salary of $40K. Also paying near the top of the field are Chamberlin Edmonds Inc. at $39K, Sutter Health at $33K, and University of Pennsylvania Health System, where Patient Services Representatives annually earn $32K.

Others at the bottom of the scale for this job include Aspen Dental at $27K, Crystal Run Healthcare at $28K, and Aurora Health Care, Inc., where $29K is the norm.

Popular Skills for Patient Services Representative


Patient Services Representatives seem to require a rather large skill set. Most notably, skills in Collections, Electronic Medical Records, Medical Terminology, and Insurance are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Bilingual and Medicaid & Medicare Billing. Most people experienced in Customer Service also know Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average worker who claims fewer than five years of experience earns around $28K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $31K. After working for 10 to 20 years, Patient Services Representatives make a median salary of $32K. In the end, more experience does seem to mean larger paychecks; seasoned Patient Services Representatives with more than 20 years of experience earn a predictably higher median salary of $34K.

Pay Difference by Location

National Average: $29,819

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Patient Services Representatives, Boston offers exceptional salaries, 21 percent above the national average. Patient Services Representatives will also find cushy salaries in Seattle (+16 percent), Philadelphia (+12 percent), San Diego (+12 percent), and Atlanta (+8 percent). Orlando is home to the smallest salaries in the field, lagging the national average by 13 percent. Workers in Tulsa and Nashville earn salaries that trail the national average for those in this profession (12 percent less and 9 percent less, respectively).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 7%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Phone Support
up arrow 1%

Medical Terminology
up arrow 1%

Customer Service
0%

Scheduling
0%

Customer Relations
0%

National Average
$30,000

Data Entry
up arrow 1%

Medical Records
up arrow 1%

Typing
up arrow 2%

Microsoft Office
up arrow 2%

Medical Coding
up arrow 2%

Medicaid & Medicare Billing
up arrow 7%

Bilingual
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 385 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
24%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 72%
medical benefits
Vision: 60%
dental benefits
None: 16%
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