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Patient Services Representative Salary

Commissions constitute a big slice (nearly one-third on average) of overall compensation for Patient Services Representatives, and the median take-home for this group lies near $30K. Compensation ranges from $10.56 per hour on the lower end to $18.17 on the higher end. The specific employer is the main element affecting pay for this group — the particular city and years of experience are driving factors as well. The majority of Patient Services Representatives claim high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. This snapshot results from replies to PayScale's salary survey.
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$22,680 - $42,183
(Median)
$23K
$33K
$42K
MEDIAN: $32,605
10%
50%
90%

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$10.56 - $18.17
(Median)
$11
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$22,680 - $42,183  
   
Bonus
$0.00 - $885  
Profit Sharing
$300.00 - $17,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,461 - $39,304  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 252
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.56 - $18.17  
   
Overtime
$13.21 - $26.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $885  
   
Profit Sharing
$300.00 - $17,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,461 - $39,304  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,991

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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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Though some Patient Services Representatives move into positions like Registered Nurse (where the average salary is $55K), this progression is not the norm. Moving from a Patient Services Representative to Patient Account Representative or Medical Receptionist is a more common career path, however.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Many Patient Services Representatives can be found at Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Palo Alto Medical Foundation, firms that are at the top of the field. Those at Palo Alto Medical Foundation can expect to make the most, with the company offering a median salary of $40K. Patient Services Representatives will also find cushy salaries at Chamberlin Edmonds Inc. (+$39K), University of Pennsylvania Health System (+$32K), and Cleveland Clinic Health Systems (+$32K).

Patient Services Representatives will find the worst pay at Aspen Dental, where the median salary crawls in at $26K. Furthermore, compensation is curbed at $34K, leaving little room for growth. Conifer Health Solutions, The Cleveland Clinic, and Cleveland Clinic Health Systems also rank near the bottom for pay, handing out $28K, $30K, and $32K-paychecks on average.

Popular Skills for Patient Services Representative


Survey results imply that Patient Services Representatives deploy a deep pool of skills on the job. Most notably, skills in Collections, Electronic Medical Records, Scheduling, and Insurance are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Bilingual, Medical Terminology, and Medicaid & Medicare Billing. The majority of those who know Customer Service also know Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Patient Services Representatives, experience does not seem to be a major factor in determining pay. Although individuals who have less than five years' experience earn $28K on average, people with five to 10 years benefit from a notably larger average of $30K. Patient Services Representatives see a median salary of $32K after reaching one to two decades on the job. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $34K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location


Boston is home to an above-average pay rate for Patient Services Representatives, 22 percent higher than the national average. Patient Services Representatives will also find cushy salaries in Seattle (+15 percent), Philadelphia (+13 percent), San Diego (+13 percent), and Atlanta (+11 percent). Orlando is home to the smallest salaries in the field, lagging the national average by 12 percent. Two other places where employers offer below-median salaries are Tulsa (12 percent less) and Milwaukee (7 percent less).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

Related Job Salaries

United States (change)

Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 8%

Electronic Medical Records (EMR)
up arrow 2%

Customer Service
up arrow 1%

Insurance
up arrow 1%

Scheduling
up arrow 1%

Phone Support
up arrow 1%

National Average
$30,000

Microsoft Office
up arrow 1%

Typing
up arrow 1%

Customer Relations
up arrow 1%

Medical Records
up arrow 1%

Data Entry
up arrow 2%

Medical Coding
up arrow 2%

Medical Terminology
up arrow 3%

Medicaid & Medicare Billing
up arrow 3%

Bilingual
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 359 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
7%
1-4 years
42%
5-9 years
25%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 71%
vision benefits Vision: 57% employee benefits None: 17%