Patient Services Representative Salary
Job Description for Patient Services Representative
A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.Read More...
Patient services representatives are often seated at a desk for most of the day, working at a computer. They are also required to extend and move quite often for filing duties. They typically work an office environment during regular business hours, although some medical facilities have weekend or evening hours and may require representatives during those times as well. Patient services representatives typically report to the office manager or office coordinator; in smaller offices, they may report directly to a physician who owns the medical office.
Patient services representatives typically must have a high school diploma or equivalent. Most employers prefer candidates with some experience in a medical office or in the healthcare field. As the first person a patient may see when they enter a medical office, it is important that a patient services representative is professional in manner and appearance. They are required to have strong communication skills, both written and verbal, as well as proficiency with computers and basic software applications (such as Microsoft Office products).
Patient Services Representative Tasks
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
Common Career Paths for Patient Services Representative
Though some Patient Services Representatives move into positions like Registered Nurse (where the average salary is $56K), this progression is not the norm. Becoming a Patient Account Representative or an Office Manager is, however, a more typical career progression for Patient Services Representatives.
Patient Services Representative Job Listings
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Popular Employer Salaries for Patient Services Representative
The Cleveland Clinic, Aspen Dental, Aurora Health Care, Inc., Chamberlin Edmonds Inc., and Conifer Health Solutions are some prominent firms with considerable interest in employing a large team of Patient Services Representatives. Palo Alto Medical Foundation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $42K. Other employers shelling out big bucks include Chamberlin Edmonds Inc., Cooper Hospital, and Children's Hospital, Boston, where Patient Services Representatives typically earn around $39K, $35K, or $34K, respectively.
Pay for Patient Services Representatives is the lowest at Aspen Dental, which has a median salary of $27K. In addition, there's little room to grow there, with salaries maxing out at $32K. Also approaching the lower end are Aurora Health Care, Inc. at $29K, Crystal Run Healthcare at $29K, and Vanderbilt Hospital at $30K.
Popular Skills for Patient Services Representative
Patient Services Representatives seem to require a rather large skill set. Most notably, skills in Billing, Collections, Medical Terminology, and Insurance are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Bilingual and Medicaid & Medicare Billing. Most people who know Customer Service also know Scheduling and Insurance. Skill sets containing Data Entry also tend to include Insurance.
Pay by Experience Level for Patient Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $31K. The average pay reported by folks with 10 to 20 years of experience is around $33K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $34K on average.
Pay Difference by Location
For Patient Services Representatives, busy Boston offers a higher-than-average pay rate, 26 percent above the national average. Patient Services Representatives will also find cushy salaries in New York (+20 percent), Seattle (+18 percent), Los Angeles (+15 percent), and Philadelphia (+11 percent). The lowest-paying market is Richmond, which sits 8 percent below the national average. Employers also pay below the national average in Nashville (6 percent lower) and St. Louis (2 percent lower).
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