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Patient Services Representative Salary (United States)

Commissions constitute a big slice (around one in three on average) of overall compensation for Patient Services Representatives, and the median take-home for this group lies near $29K. Pay ranges from $10.34 per hour on the low end to $18.05 on the high end. The particular firm is the biggest factor affecting pay for this group, followed by the particular city and experience level. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. Most Patient Services Representatives like their work and job satisfaction is high. This overview is based on answers to PayScale's salary questionnaire.
Patient Services Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$22,772 - $41,918
(Median)
23K
28K
33K
38K
42K
MEDIAN: $32,548
10%
25%
50%
75%
90%
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Patient Services Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.34 - $18.05
(Median)
10
12
14
16
18
MEDIAN: $13.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$22,772 - $41,918  
   
Bonus
$0.00 - $958  
Profit Sharing
$300.00 - $17,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,077 - $39,161  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 247
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.34 - $18.05  
   
Overtime
$12.92 - $26.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $958  
   
Profit Sharing
$300.00 - $17,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,077 - $39,161  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,794
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.
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Patient Services Representative Tasks
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative

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Patient Services Representatives who transition into an upper level Office Manager of a Medical Office role may receive a large increase in pay as the position pays an average $37K per year. A Patient Services Representative often moves on to become a Medical Receptionist or a Patient Services Specialist.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative

Known for taking on a considerable number of Patient Services Representatives, The Cleveland Clinic, Aspen Dental, Cleveland Clinic Health Systems, University of Pennsylvania Health System, and Chamberlin Edmonds Inc. are leading firms in the industry. Palo Alto Medical Foundation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $40K. Other employers shelling out big bucks include Chamberlin Edmonds Inc., University of Pennsylvania Health System, and Cleveland Clinic Health Systems, where Patient Services Representatives typically earn around $39K, $32K, or $32K, respectively.
Patient Services Representatives will find the worst pay at Aspen Dental, where the median salary crawls in at $26K. Furthermore, compensation is curbed at $35K, leaving little room for growth. Workers at Conifer Health Solutions, The Cleveland Clinic, and Cleveland Clinic Health Systems also face smaller salaries than the rest of the field — average earnings for these employers come to $28K, $30K, and $32K respectively.

Popular Skills for Patient Services Representative

Survey takers working as Patient Services Representatives report using a large range of professional skills. Most notably, skills in Collections, Phone Support, Electronic Medical Records, and Scheduling are correlated to pay that is above average. Most people familiar with Customer Service also know Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Patient Services Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $28K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. Patient Services Representatives see a median salary of $32K after reaching one to two decades on the job. As Patient Services Representatives reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $34K.

Pay Difference By Location

Boston
up arrow 25%
up arrow 17%
up arrow 14%
Atlanta
up arrow 14%
up arrow 7%
Dallas
0%
National Average
$29,000
up arrow 2%
Richmond
up arrow 6%
up arrow 12%
Orlando
up arrow 12%
Larger circles over a city indicate a job is popular in that location.
Surpassing the national average by 25 percent, Patient Services Representatives in Boston receive some of the highest pay in the country. Patient Services Representatives will also find cushy salaries in Seattle (+17 percent), Philadelphia (+15 percent), San Diego (+14 percent), and Atlanta (+14 percent). The smallest paychecks in the market, 12 percent south of the national average, can be found in Tulsa. Two other places where employers offer below-median salaries are Orlando (12 percent less) and Milwaukee (8 percent less).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?
Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

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Experience Affects Patient Services Representative Salaries

National Average
$29,000

Skills That Affect Patient Services Representative Salaries

Collections
up arrow 9%
Electronic Medical Records (EMR)
up arrow 2%
Phone Support
up arrow 2%
Customer Service
up arrow 1%
Insurance
up arrow 1%
Scheduling
up arrow 1%
Typing
0%
Medical Records
0%
National Average
$29,000
Data Entry
up arrow 1%
Microsoft Office
up arrow 1%
Customer Relations
up arrow 1%
Medical Coding
up arrow 2%
Medical Terminology
up arrow 2%
Medicaid & Medicare Billing
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 326 votes.

Gender

Female
91%
female alumni
 
Male
9%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
42%
5-9 years
25%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 70%
vision benefits Vision: 57% employee benefits None: 17%