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Patient Services Representative Salary

On average, commissions constitute a fair portion (one in three) of final income for Patient Services Representatives. That final number averages out to $30K across the industry. Compensation ranges between $10.58 per hour and $18.16. The company is the biggest factor affecting pay for this group, followed by geography and experience level. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most workers in this position report high levels of job satisfaction. This report is based on responses to the PayScale salary survey.
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$22,831 - $42,201
(Median)
$23K
$33K
$42K
MEDIAN: $32,562
10%
50%
90%

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$10.58 - $18.16
(Median)
$11
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$22,831 - $42,201  
   
Bonus
$0.00 - $822  
Profit Sharing
$301.00 - $6,183  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,497 - $39,318  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 271
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.58 - $18.16  
   
Overtime
$13.35 - $26.84  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $822  
   
Profit Sharing
$301.00 - $6,183  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,497 - $39,318  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 2,068

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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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It's not very common for Patient Services Representatives to move on to become Registered Nurses. Average pay for a Registered Nurse is $55K annually. More commonly, Patient Services Representatives become Office Managers or Patient Account Representatives.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Chamberlin Edmonds Inc. are among the top companies that take on many Patient Services Representatives. Heading up the field in terms of compensation, Palo Alto Medical Foundation offers the most; Patient Services Representatives earn $40K on average there. Patient Services Representatives can also look forward to large paychecks at Chamberlin Edmonds Inc. ($39K), University of Pennsylvania Health System ($32K), and Cleveland Clinic Health Systems ($32K).

Pay for Patient Services Representatives is the lowest at Aspen Dental, which has a median salary of $26K. In addition, there's little room to grow there, with salaries maxing out at $34K. Others at the bottom of the scale for this job include Conifer Health Solutions at $28K, The Cleveland Clinic at $30K, and Cleveland Clinic Health Systems, where $32K is the norm.

Popular Skills for Patient Services Representative


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Collections, Electronic Medical Records, Insurance, and Scheduling are correlated to pay that is above average. Skills that seem to negatively impact pay include Bilingual and Medicaid & Medicare Billing. Those educated in Customer Service tend to be well versed in Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Patient Services Representatives, extensive experience does not lead to significantly more money. Salaries for the relatively untried average out to around $28K, but survey participants with five to 10 years of experience earn a significantly higher median of $30K. On average, Patient Services Representatives make $32K following one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $34K on average.

Pay Difference by Location


For Patient Services Representatives, busy Boston offers a higher-than-average pay rate, 21 percent above the national average. Patient Services Representatives can also look forward to large paychecks in cities like Seattle (+16 percent), San Diego (+13 percent), Philadelphia (+13 percent), and Atlanta (+10 percent). Orlando ranks last in the field for pay, reporting salaries 13 percent below the national average. Tulsa and Milwaukee are a couple other places where companies are known to pay below the median — salaries are 12 percent lower and 7 percent lower, respectively.

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

Related Job Salaries

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 8%

Electronic Medical Records (EMR)
up arrow 2%

Customer Service
up arrow 1%

Insurance
up arrow 1%

Scheduling
up arrow 1%

Phone Support
0%

National Average
$30,000

Typing
up arrow 1%

Microsoft Office
up arrow 1%

Customer Relations
up arrow 1%

Medical Records
up arrow 1%

Medical Terminology
up arrow 1%

Data Entry
up arrow 2%

Medical Coding
up arrow 2%

Medicaid & Medicare Billing
up arrow 3%

Bilingual
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 359 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
7%
1-4 years
42%
5-9 years
25%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 17%
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