Women comprise the majority of Patient Services Representatives in the United States. Individuals in this line of work make around $14.33 per hour on average. While the particular city and tenure impact pay for this group, the specific employer is the most influential factor. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Job satisfaction is high and work is enjoyable for most Patient Services Representatives. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$23,596 - $47,351
(Median)
$24K
$33K
$47K
MEDIAN: $32,608
10%
50%
90%

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$11.13 - $18.39
(Median)
$11
$14
$18
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$23,596 - $47,351  
   
Bonus
$122.34 - $2,043  
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,314 - $39,407  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 222
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.13 - $18.39  
   
Hourly Tips
$2.50  
Overtime
$11.18 - $27.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$122.34 - $2,043  
   
Profit Sharing
$1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,314 - $39,407  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 2,310
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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Though not the most common occurrence, Patient Services Representatives sometimes become Registered Nurses, where the average income is $56K per year. A more common career path for Patient Services Representatives is stepping into the role of Patient Account Representative or Office Manager.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


The Cleveland Clinic, Aspen Dental, Aurora Health Care, Inc., Conifer Health Solutions, and Chamberlin Edmonds Inc. are top-notch employers for Patient Services Representatives in this area. Palo Alto Medical Foundation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $42K. Other big spenders include Chamberlin Edmonds Inc., Children's Hospital, Boston, and Neighborcare, top-paying firms where Patient Services Representatives see paychecks nearing $39K, $34K, or $33K.

The lowest salaries can be found at Aspen Dental — median pay is $27K — and there is little variation in compensation, with paychecks starting at $21K and only reaching $32K. Others at the bottom of the scale for this job include Crystal Run Healthcare at $29K, Aurora Health Care, Inc. at $29K, and Lehigh Valley Health Network, where $30K is the norm.

Popular Skills for Patient Services Representative


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Billing, Collections, Medical Terminology, and Insurance are correlated to pay that is above average. At the other end of the pay range are skills like Bilingual and Medicaid & Medicare Billing. Most people skilled in Data Entry are similarly competent in Insurance. Most people experienced in Customer Service also know Scheduling and Insurance.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Although individuals who have less than five years' experience earn $29K on average, people with five to 10 years benefit from a notably larger average of $31K. Patient Services Representatives bring in $33K after working for 10 to 20 years. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $34K.

Pay Difference by Location

National Average: $30,168

Larger city markers indicate a job is popular in that location.

Patient Services Representatives will find that Boston offers an impressive pay rate, one which exceeds the national average by 24 percent. Patient Services Representatives will also find cushy salaries in New York (+23 percent), Seattle (+18 percent), Philadelphia (+12 percent), and Indianapolis (+8 percent). Richmond is home to the smallest salaries in the field, lagging the national average by 7 percent. A couple other locations with smaller-than-average paychecks include Nashville and Milwaukee (6 percent lower).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Selma:
"Office conditions."
Pros: I like most about my job is helping the patients with there problems, or Health issues.
Cons: Working conditions.

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

Related Job Salaries

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Billing
up arrow 10%

Collections
up arrow 6%

Insurance
up arrow 2%

Medical Terminology
up arrow 2%

Electronic Medical Records (EMR)
up arrow 1%

Phone Support
up arrow 1%

Customer Relations
up arrow 1%

Customer Service
0%

Data Entry
0%

Scheduling
0%

National Average
$30,000

Medical Coding
up arrow 1%

Typing
up arrow 2%

Microsoft Office
up arrow 2%

Medicaid & Medicare Billing
up arrow 8%

Bilingual
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 242 votes.

Gender

Female
93 %
Male
7 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 72%
medical benefits
Vision: 61%
dental benefits
None: 16%
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