Patient Services Representative Salary

Women account for the majority of Patient Services Representatives in the United States. The entire group has an average salary of $14.06 per hour. The income range spans the entire spectrum between $10.76 per hour and $18.27. This group's pay is mainly influenced by the particular firm, followed by the particular city and tenure. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Job satisfaction for Patient Services Representatives is high. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$22,969 - $42,581
(Median)
$23K
$33K
$43K
MEDIAN: $32,639
10%
50%
90%

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$10.76 - $18.27
(Median)
$11
$14
$18
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$22,969 - $42,581  
   
Bonus
$0.00 - $814  
Profit Sharing
$297.99 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,715 - $39,228  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 314
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.76 - $18.27  
   
Hourly Tips
$1.83  
Overtime
$10.99 - $26.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $814  
   
Profit Sharing
$297.99 - $2,936  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,715 - $39,228  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,658
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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As Patient Services Representatives transition into upper-level roles such as Registered Nurse, they may see a strong upturn in salary. Registered Nurses earn $55K on average per year. A Patient Services Representative may also move into a role as a Patient Account Representative or a Medical Receptionist.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Patient Services Representatives flock to Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Crystal Run Healthcare, highly regarded companies that employ a generous number of people in this profession. The biggest paychecks can be found at Palo Alto Medical Foundation — the median salary there is $40K. Soaring salaries can also be found at Chamberlin Edmonds Inc., Sutter Health, and University of Pennsylvania Health System, where earnings of $39K, $33K, or $32K are standard for Patient Services Representatives.

Others at the bottom of the scale for this job include Aspen Dental at $27K, Crystal Run Healthcare at $28K, and Aurora Health Care, Inc., where $29K is the norm.

Popular Skills for Patient Services Representative


Survey results imply that Patient Services Representatives deploy a substantial tool kit of skills at work. Most notably, skills in Collections, Electronic Medical Records, Medical Terminology, and Insurance are correlated to pay that is above average. At the other end of the pay range are skills like Bilingual and Medicaid & Medicare Billing. Those familiar with Customer Service also tend to know Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Patient Services Representatives, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Although individuals who have less than five years' experience earn $28K on average, people with five to 10 years benefit from a notably larger average of $31K. The average pay reported by folks with 10 to 20 years of experience is around $32K. Veterans who have acquired more than 20 years report a median income of $34K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $29,819

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 21 percent, Patient Services Representatives in Boston receive some of the highest pay in the country. Patient Services Representatives will also find cushy salaries in Seattle (+16 percent), Philadelphia (+12 percent), San Diego (+12 percent), and Atlanta (+8 percent). Orlando ranks last in the field for pay, reporting salaries 13 percent below the national average. A couple other locations with smaller-than-average paychecks include Tulsa (12 percent lower) and Nashville (9 percent lower).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Selma:
"Office conditions."
Pros: I like most about my job is helping the patients with there problems, or Health issues.
Cons: Working conditions.

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 7%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Phone Support
up arrow 1%

Medical Terminology
up arrow 1%

Customer Service
0%

Scheduling
0%

Customer Relations
0%

National Average
$30,000

Data Entry
up arrow 1%

Medical Records
up arrow 1%

Typing
up arrow 2%

Microsoft Office
up arrow 2%

Medical Coding
up arrow 2%

Medicaid & Medicare Billing
up arrow 7%

Bilingual
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 385 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
24%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 72%
medical benefits
Vision: 60%
dental benefits
None: 16%
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