Patient Services Representative Salary

Most Patient Services Representatives in the United States are women. The median pay for people in this role is approximately $14.42 per hour. Compensation for this group is mainly affected by the specific employer, but geography and experience level are influential factors as well. The majority of Patient Services Representatives claim high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on answers to PayScale's salary questionnaire.
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$23,533 - $49,288
$24K
$33K
$49K
MEDIAN: $32,712
10%
50%
90%

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$11.21 - $18.50
$11
$14
$19
MEDIAN: $14.42
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$23,533 - $49,288  
   
Bonus
$102.13 - $4,271  
Profit Sharing
$670  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,534 - $39,773  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 201
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.21 - $18.50  
   
Hourly Tips
$2.50  
Overtime
$11.78 - $27.19  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$102.13 - $4,271  
   
Profit Sharing
$670  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,534 - $39,773  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 2,308

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.
  • Receive insurance co-pay payments and post amounts paid to patient accounts.
  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.

Common Career Paths for Patient Services Representative


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While Patient Services Representatives do not often become Registered Nurses, the job pays $56K per year on average. More often, however, Patient Services Representatives go on to become Patient Account Representatives or Office Managers.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


The Cleveland Clinic, Aurora Health Care, Inc., Aspen Dental, Chamberlin Edmonds Inc., and University of Pennsylvania Health System are some prominent firms with considerable interest in employing a large team of Patient Services Representatives. Palo Alto Medical Foundation offers the highest compensation with a median salary of $42K. Also paying near the top of the field are Chamberlin Edmonds Inc. at $39K, Cooper Hospital at $35K, and Children's Hospital, Boston, where Patient Services Representatives annually earn $34K.

Also sliding in at the lower end of the scale are Aurora Health Care, Inc. ($29K), Crystal Run Healthcare ($29K), and The Cleveland Clinic ($30K).

Popular Skills for Patient Services Representative


Patient Services Representatives seem to wield many skills on the job. Most notably, skills in Billing, Collections, Medical Terminology, and Insurance are correlated to pay that is above average. Skills that pay less than market rate include Bilingual and Medicaid & Medicare Billing. Most people who know Customer Service also know Scheduling and Insurance. Skill sets containing Data Entry also tend to include Insurance.

Pay by Experience Level for Patient Services Representative

Pay by Experience for a Patient Services Representative has a positive trend. An entry-level Patient Services Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 1,470 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Patient Services Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 709 salaries. An experienced Patient Services Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 571 salaries. A Patient Services Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 149 salaries.

Pay Difference by Location

National Average: $30,354

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Patient Services Representatives, Boston offers exceptional salaries, 26 percent above the national average. Patient Services Representatives can also look forward to large paychecks in cities like New York (+21 percent), Seattle (+18 percent), Philadelphia (+14 percent), and Los Angeles (+13 percent). Those in the field find the lowest salaries in Richmond, 8 percent below the national average. Below-median salaries also turn up in Nashville and Milwaukee (7 percent lower and 5 percent lower, respectively).

Patient Services Representative Reviews

Q: What is it like working as a Patient Services Representative?

Patient Services Representative in Selma:
"Office conditions."
Pros: I like most about my job is helping the patients with there problems, or Health issues.
Cons: Working conditions.

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

Related Job Salaries

Key Stats for Patient Services Representative

Gender

Female
93 %
Male
7 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 243 votes.
Less than 1 year
8%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Patient Services Representative Salaries

▲11%

▲8%

▲3%

National Average
$30,000

▼5%

Skills That Affect Patient Services Representative Salaries

Billing
▲11%

Collections
▲5%


▲1%



Customer Service
▼0%

Scheduling
▼0%


National Average
$30,000

Data Entry
▼1%

▼2%



Medicaid & Medicare Billing
▼9%

Bilingual
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 243 votes.

Gender

Female
93 %
Male
7 %

Years of Experience

Less than 1 year
8%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 72%
vision benefits
Vision: 62%
no benefits
None: 16%
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