Patient Services Representative Salary

Women account for the majority of Patient Services Representatives in the United States. The entire group has an average salary of $13.98 per hour. The income range spans the entire spectrum between $10.66 per hour and $18.24. The most influential factor affecting pay for this group is the particular firm, though geography and experience level have a (lesser) impact as well. The majority of Patient Services Representatives claim high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. The information for this snapshot was generated by responses to the PayScale salary survey.
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$22,902 - $42,123
(Median)
$23K
$33K
$42K
MEDIAN: $32,807
10%
50%
90%

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$10.66 - $18.24
(Median)
$11
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$22,902 - $42,123  
   
Bonus
$0.00 - $811  
Profit Sharing
$300.00 - $15,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,578 - $39,333  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 275
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.66 - $18.24  
   
Overtime
$10.70 - $26.76  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $811  
   
Profit Sharing
$300.00 - $15,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,578 - $39,333  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 2,203
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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Patient Services Representatives sometimes assume positions such as Registered Nurses. That role pays $55K per year on average. A more common career path for Patient Services Representatives is stepping into the role of Office Manager or Patient Account Representative.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Known for taking on a considerable number of Patient Services Representatives, Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Chamberlin Edmonds Inc. are leading firms in the industry. Patient Services Representatives flock to Palo Alto Medical Foundation for generous paychecks, where average earnings of $40K lead the pack in compensation. Also paying near the top of the field are Chamberlin Edmonds Inc. at $39K, University of Pennsylvania Health System at $32K, and Cleveland Clinic Health Systems, where Patient Services Representatives annually earn $32K.

Not only do salaries lack room to grow — pay ranges from $21K to just $34K — but Aspen Dental offers the lowest pay in town to boot, with a median paycheck of $26K. Workers at Conifer Health Solutions, The Cleveland Clinic, and Banner Health also face smaller salaries than the rest of the field — average earnings for these employers come to $29K, $30K, and $30K respectively.

Popular Skills for Patient Services Representative


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Collections, Electronic Medical Records, Insurance, and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Bilingual and Medicaid & Medicare Billing. For most people, competency in Customer Service indicates knowledge of Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Patient Services Representatives, more experience in the field does not usually mean bigger paychecks. Those in the early stages of their career can expect to make around $28K; however, individuals with five to 10 years of experience bring in $30K on average — a distinctly larger sum. Patient Services Representatives who work for 10 to 20 years in their occupation tend to earn about $32K. After two decades in the workforce, the average Patient Services Representative generally earns more than ever; median pay for this group is estimated at $34K.

Pay Difference by Location


For Patient Services Representatives, busy Boston offers a higher-than-average pay rate, 20 percent above the national average. Patient Services Representatives can also look forward to large paychecks in cities like Seattle (+16 percent), San Diego (+13 percent), Philadelphia (+12 percent), and Atlanta (+9 percent). Falling short of the national average by 11 percent, the area with the worst salaries is Tulsa. Employers pay around 10 percent less in Milwaukee and 6 percent less in Nashville, below-median salaries for those in this field.

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 8%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Phone Support
up arrow 1%

Customer Service
0%

Scheduling
0%

National Average
$30,000

Typing
up arrow 1%

Customer Relations
up arrow 1%

Microsoft Office
up arrow 1%

Medical Coding
up arrow 1%

Medical Records
up arrow 1%

Medical Terminology
up arrow 1%

Data Entry
up arrow 2%

Medicaid & Medicare Billing
up arrow 3%

Bilingual
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 363 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
7%
1-4 years
42%
5-9 years
24%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 16%
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