Patient Services Representative Salary

Women comprise the majority of Patient Services Representatives in the United States. Individuals in this line of work make around $13.98 per hour on average. Pay generally varies between $10.67 per hour and $18.24. Earnings for this group are mostly affected by the particular firm, followed by the particular city and tenure. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most workers in this position report high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$22,981 - $41,767
(Median)
$23K
$33K
$42K
MEDIAN: $32,703
10%
50%
90%

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$10.67 - $18.24
(Median)
$11
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Salary
$22,981 - $41,767  
   
Bonus
$0.00 - $752  
Profit Sharing
$299.00 - $27,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,581 - $39,194  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 270
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$10.67 - $18.24  
   
Overtime
$10.52 - $26.56  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $752  
   
Profit Sharing
$299.00 - $27,148  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,581 - $39,194  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 2,223
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Job Description for Patient Services Representative

A patient services representative is responsible for a variety of activities related to patient intake and care. They work in medical offices and serve as the first point of contact for patients entering the facility. They greet and check-in patients, verify information and enter it into the system, collect payments for services, answer the phone, schedule appointments, and file paperwork. In offices that have a very large patient base, this can be a very fast paced job that requires a lot of multitasking.

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Patient Services Representative Tasks

  • Schedule and confirm patient appointments, check-ups and physician referrals.
  • Answer telephones and direct calls to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Compile and record medical charts, reports, and correspondence.
  • Interview patients to complete insurance and privacy forms.

Common Career Paths for Patient Services Representative


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Though it's uncommon, some Patient Services Representatives move into roles as Registered Nurses, where pay is an average $55K per year. More commonly, Patient Services Representatives become Office Managers or Patient Account Representatives.

Patient Services Representative Job Listings

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Popular Employer Salaries for Patient Services Representative


Aspen Dental, The Cleveland Clinic, Conifer Health Solutions, Cleveland Clinic Health Systems, and Chamberlin Edmonds Inc. are top-notch employers for Patient Services Representatives in this area. Palo Alto Medical Foundation offers the highest compensation with a median salary of $40K. Chamberlin Edmonds Inc., Sutter Health, and University of Pennsylvania Health System also offer top salaries for Patient Services Representatives. Workers at these firms can expect to earn about $39K, $33K, and $32K, respectively.

Pay for Patient Services Representatives is the lowest at Aspen Dental, which has a median salary of $26K. In addition, there's little room to grow there, with salaries maxing out at $34K. Workers at Conifer Health Solutions, The Cleveland Clinic, and Banner Health also face smaller salaries than the rest of the field — average earnings for these employers come to $29K, $30K, and $30K respectively.

Popular Skills for Patient Services Representative


Patient Services Representatives seem to require a rather large skill set. Most notably, skills in Collections, Electronic Medical Records, Insurance, and Phone Support are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Bilingual and Medicaid & Medicare Billing. Most people who know Customer Service also know Insurance and Scheduling.

Pay by Experience Level for Patient Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $28K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $30K. People with 10 to 20 years of experience make an average of about $32K in this role. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $34K.

Pay Difference by Location


Boston offers some of the highest pay in the country for Patient Services Representatives, 20 percent above the national average. Patient Services Representatives will also find cushy salaries in Seattle (+16 percent), San Diego (+13 percent), Philadelphia (+12 percent), and Atlanta (+9 percent). The lowest-paying market is Orlando, which sits 12 percent below the national average. Below-median salaries also turn up in Tulsa and Milwaukee (11 percent lower and 10 percent lower, respectively).

Patient Services Representative Reviews

What is it like working as a Patient Services Representative?

Patient Services Representative in Oxnard:
"Work Flexibility And Corporate Culture."
Pros: Management flexibility with my medical needs. Experience.
Cons: Some employees lacking professionalism.

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Experience Affects Patient Services Representative Salaries




National Average
$30,000


Skills That Affect Patient Services Representative Salaries

Collections
up arrow 8%

Insurance
up arrow 1%

Electronic Medical Records (EMR)
up arrow 1%

Phone Support
up arrow 1%

Customer Service
0%

Scheduling
0%

National Average
$30,000

Typing
up arrow 1%

Customer Relations
up arrow 1%

Microsoft Office
up arrow 1%

Medical Coding
up arrow 1%

Medical Records
up arrow 1%

Medical Terminology
up arrow 1%

Data Entry
up arrow 2%

Medicaid & Medicare Billing
up arrow 3%

Bilingual
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 359 votes.

Gender

Female
92 %
Male
8 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
24%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 16%
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